Hightouch OPS Engineer Jobs

Flint International

Location:
Italy, Milan

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The CNS Engineer is a profile similar to High Touch Engineer but with more advanced technical skills (e.g., networking at the CCNP level). He should be able to perform first-level troubleshooting before engaging TAC/BU and must ensure proper data anonymization for strategic customers while facilitating resolution with the company’s global organizations.

Job Responsibility:

Drives technology design, implementation, execution and/or optimization for customer projects/accounts
Works with customers to plan, design, configure and/or diagnose Cisco’s suite of products, services and solutions to accelerate customer outcomes
Assists customers with integration and implementation of tools, systems and service assurance
Supports presale activities and translate business requirements into solution design
Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues
Creates and delivers customer collateral, portals, documentation and knowledge transfer
Aligns technical deliverables to customer business outcomes
Drives customer technology transitions, influencing solution architectures and services
Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ strategies and goals
Works extensively with customers along with appropriate internal and external resources (e.g. account teams, partners) on the strategy/deployment/optimization of the company’s services and solutions
Takes leadership role in execution of delivery projects
Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
Creates, reviews and approves project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans
Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures)
Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies
Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs
Typically interacts with individual contributors, managers, and customers regularly
Provides input to Sales team in creating and demonstrating technology solutions to customers
Engages with sales teams on pre-sales activities
Solves highly complex problems and is able to identify viable and often innovative options, and uses analytical skills and judgement to recommend an appropriate solution

Requirements:

BSc Computer Science or equivalent plus 5-8 years of relevant work experience
Advanced degree strongly preferred
Language Requirements: Italian and English

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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Hightouch OPS Engineer