Hightouch OPS Engineer Job at Flint International (Milan)

Hightouch OPS Engineer

Flint International

Location:
Italy , Milan

Category:
IT - Software Development

Contract Type:
B2B

Salary:

Not provided

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Job Description:

The Hightouch OPS Engineer is a senior consulting engineer who helps customers plan, design, implement, and optimize enterprise technology solutions and services to accelerate business outcomes. This role blends deep hands-on technical expertise with customer-facing consulting, pre-sales support, and delivery leadership. You will troubleshoot complex issues, build and use lab simulations to validate solutions, and produce high-quality technical documentation and knowledge transfer.

Job Responsibility:

Drive end-to-end technology design, implementation, execution, and optimization for customer projects/accounts
Partner with customers to plan, design, configure, and diagnose a broad suite of products, services, and solutions to accelerate customer outcomes
Support integration and implementation of tools, systems, and service assurance capabilities
Lead technical delivery activities, ensuring project execution aligns with customer requirements and timelines
Translate business requirements into solution designs and technical deliverables
Build customer simulations in test/lab environments to reproduce, resolve, and validate complex problems and compatibility issues
Create and deliver customer-facing collateral, documentation, portals, and knowledge transfer materials
Align technical deliverables to measurable business outcomes and guide technology transitions by influencing solution architectures and service approaches
Ensure compliance with company policies, processes, and required delivery tools to support Professional Services strategies and goals
Work extensively with customers and internal/external stakeholders (e.g., account teams, delivery partners) on strategy, deployment, and optimization of solutions and services
Act as a technical lead in the execution of delivery projects, coordinating resources and driving accountability
Improve and standardize methods developed in the field for wider reuse (knowledge sharing and best practices)
Create, review, and approve project deliverables, including: Design Recommendations, High-Level Design (HLD), Low-Level Design (LLD), Implementation / Change Management Plans
Build and/or leverage test environments as required to resolve highly complex issues
Use software skills and tools to configure, deploy, and troubleshoot solutions
contribute to reusable digital intellectual capital (e.g., scripts, automation, diagnostic tooling)
Serve as a focal point for problem resolution in assigned customer engagements, ensuring rapid and accurate resolution of complex issues across multiple technology areas
Perform first-level troubleshooting before escalating to advanced support teams, ensuring high-quality handover when escalation is needed
Ensure proper data anonymization for strategic customers while facilitating issue resolution with global support organizations

Requirements:

Bachelor’s degree in Computer Science (or equivalent experience)
5–8 years of relevant experience in consulting engineering, operations engineering, or professional services delivery
Advanced degree preferred
Fluent in Italian and English

Nice to have:

Advanced networking and troubleshooting skills (equivalent to professional-level certifications/experience)
Experience with deployment, configuration, optimization, and service assurance in enterprise environments
Ability to build reproducible test/lab scenarios and validate interoperability/compatibility
Scripting/automation skills to improve operational efficiency and build reusable tooling

Additional Information:

Job Posted:
December 28, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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