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Hightouch OPS Engineer

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Flint International

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Location:
Italy , Milan

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Category:
IT - Software Development

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Contract Type:
B2B

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Salary:

Not provided
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Job Description:

The Hightouch OPS Engineer is a senior consulting engineer who helps customers plan, design, implement, and optimize enterprise technology solutions and services to accelerate business outcomes. This role blends deep hands-on technical expertise with customer-facing consulting, pre-sales support, and delivery leadership. You will troubleshoot complex issues, build and use lab simulations to validate solutions, and produce high-quality technical documentation and knowledge transfer.

Job Responsibility:

  • Drive end-to-end technology design, implementation, execution, and optimization for customer projects/accounts
  • Partner with customers to plan, design, configure, and diagnose a broad suite of products, services, and solutions to accelerate customer outcomes
  • Support integration and implementation of tools, systems, and service assurance capabilities
  • Lead technical delivery activities, ensuring project execution aligns with customer requirements and timelines
  • Translate business requirements into solution designs and technical deliverables
  • Build customer simulations in test/lab environments to reproduce, resolve, and validate complex problems and compatibility issues
  • Create and deliver customer-facing collateral, documentation, portals, and knowledge transfer materials
  • Align technical deliverables to measurable business outcomes and guide technology transitions by influencing solution architectures and service approaches
  • Ensure compliance with company policies, processes, and required delivery tools to support Professional Services strategies and goals
  • Work extensively with customers and internal/external stakeholders (e.g., account teams, delivery partners) on strategy, deployment, and optimization of solutions and services
  • Act as a technical lead in the execution of delivery projects, coordinating resources and driving accountability
  • Improve and standardize methods developed in the field for wider reuse (knowledge sharing and best practices)
  • Create, review, and approve project deliverables, including: Design Recommendations, High-Level Design (HLD), Low-Level Design (LLD), Implementation / Change Management Plans
  • Build and/or leverage test environments as required to resolve highly complex issues
  • Use software skills and tools to configure, deploy, and troubleshoot solutions
  • contribute to reusable digital intellectual capital (e.g., scripts, automation, diagnostic tooling)
  • Serve as a focal point for problem resolution in assigned customer engagements, ensuring rapid and accurate resolution of complex issues across multiple technology areas
  • Perform first-level troubleshooting before escalating to advanced support teams, ensuring high-quality handover when escalation is needed
  • Ensure proper data anonymization for strategic customers while facilitating issue resolution with global support organizations

Requirements:

  • Bachelor’s degree in Computer Science (or equivalent experience)
  • 5–8 years of relevant experience in consulting engineering, operations engineering, or professional services delivery
  • Advanced degree preferred
  • Fluent in Italian and English

Nice to have:

  • Advanced networking and troubleshooting skills (equivalent to professional-level certifications/experience)
  • Experience with deployment, configuration, optimization, and service assurance in enterprise environments
  • Ability to build reproducible test/lab scenarios and validate interoperability/compatibility
  • Scripting/automation skills to improve operational efficiency and build reusable tooling

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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