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The Higher Education General Manager is responsible for the overall leadership, performance, and success of an assigned higher education dining account. This role oversees day-to-day dining, catering, and hospitality operations while ensuring exceptional food quality, outstanding customer service, strong financial performance, and a positive team culture. As the primary on-site leader, the General Manager serves as the key partner to the client and is responsible for building strong relationships with students, faculty, staff, and campus stakeholders. Working closely with culinary and operations leaders, this position drives service excellence, team development, operational consistency, and client satisfaction while maintaining compliance with all company standards and regulatory requirements.
Job Responsibility:
Lead all dining and hospitality operations for the assigned account, including daily meal service, retail operations, and catering events
Serve as the primary on-site representative of American Dining Creations, maintaining a strong and professional relationship with clients, campus partners, guests, and vendors
Partner with culinary leadership to ensure successful execution of menu offerings, food quality standards, presentation, customer requests, and overall dining experience
Drive operational excellence by monitoring service standards, workflow, cleanliness, staffing, and guest satisfaction across all areas of the account
Oversee financial performance of the account, including budgeting, labor management, food cost awareness, purchasing, inventory controls, and point-of-sale reporting
Complete and manage daily, weekly, and monthly reports for district leadership, providing operational updates, financial insight, and recommendations for improvement
Manage staffing plans and work schedules in alignment with labor needs, service demands, and business goals
Recruit, train, coach, and develop team members to support engagement, retention, succession planning, and operational success
Foster a culture of accountability, hospitality, teamwork, and continuous improvement
Interact daily with clients, guests, students, faculty, and vendors to ensure a high level of responsiveness and service
Respond promptly and professionally to feedback, resolving concerns and implementing improvements when needed
Support special events, campus programs, openings, transitions, and other strategic initiatives as needed
Ensure all food handling, preparation, temperature logs, sanitation practices, and production records are completed accurately and in compliance with company policies and local health regulations
Maintain compliance with all local, state, and federal safety, sanitation, and workplace regulations
Perform other duties and responsibilities as assigned
Requirements:
Bachelor’s degree in Hospitality, Business, Restaurant Management, or related field preferred
Culinary degree from an accredited culinary association also considered
Minimum of 5 years of progressive management experience in foodservice, hospitality, retail dining, hotel, business dining, or higher education dining environments
Proven ability to lead operations in a high-volume service environment with responsibility for team performance, customer satisfaction, and financial results
Solid understanding of budgeting, food ordering, inventory, labor management, and point-of-sale systems
Experience managing service volumes of 500 or more customers daily and leading teams of 5 or more employees
Strong leadership, communication, problem-solving, and organizational skills
Demonstrated ability to build strong client relationships and lead teams in a fast-paced environment
Proficient in Microsoft Office, CaterTrax, and other online ordering or foodservice systems
Ability to work on a flexible schedule based on operational and campus needs
Valid driver’s license is required
Ability to stand, walk, bend, and move throughout the workday
Ability to lift 30 pounds unassisted
Ability to work in both office and foodservice environments as needed
What we offer:
Weekly pay
401K with company match
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA