Higher Education Community Resource Coordinator

• Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools
• Become a certified Community Health Work providing wrap around services
• Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season
• Aid in the supervision of VITA sites as needed
• Maintain client confidentiality at all times
• Successfully track, manage, and report goal attainment in Charity Tracker
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings
• Maintain integrity and keep all sensitive information confidential
• Must be able to work a flexible schedule with the possibility of some early morning and evenings
• Other duties as assigned

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field
• At least 2 years’ experience in program coordination
• At least 2 years of case management, coaching, or mentoring not required, but preferred
• Ability to obtain volunteer tax preparer certification
• Strong ability to effectively communicate both verbally and in written format
• Strong interpersonal skills with the ability to work independently or with others as a team
• Ability to develop strong professional working relationships and collaborate with both internal and external partners
• Ability to persuade or influence others in favor of a service, point of view, or course of action
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality
• Maintain a high level of integrity for self and others
• Demonstrated excellent customer service skills
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work
• Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines
• Ability to change course of action due to shifts in work demands
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations
• Demonstrated ability to present information to diverse audiences
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy
• Ability to read and interpret documents such as federal and state laws, legal documents, safety rules, operating and procedure manuals
• Demonstrated ability to build relationships, negotiate, motivate, and persuade others
• Demonstrated ability to analyze situations, develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy
• Demonstrated ability to adapt and persevere
• Demonstrated ability to exhibit extreme integrity and confidentiality
• Demonstrated strong organizational skills and attention to detail
• Regular and sustained attendance is required
• Must have valid driver's license and access to transportation throughout the workday

At least 2 years of case management, coaching, or mentoring

• Competitive benefits
• Insurance: medical, dental, and vision insurance
• Employee-only dental and vision coverage, as well as supplemental life/AD&D insurance, short-term disability insurance, long-term disability insurance, and two employee assistance programs, are provided at no cost
• Retirement: 401k with 3% safe harbor contribution and up to 2% discretionary employer match
• Time away from work: 13 annual holidays, paid annual vacation time accrued based on tenure, paid annual sick leave, up to 4 weeks of paid family care leave and 4 additional weeks of unpaid family care leave
• Earned Wage Access: partner with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday
• Flexible work environment
• Supportive and caring team
• Opportunity to make a difference in our community