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30 Hour post fixed term until 31st December 2026. We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.
Job Responsibility:
Booking of all appointments in line with the NHS Plan targets and Patient Choice
To be responsible for all clinic capacity ensuring all vacant new patient slots are utilized in line with current protocols and to the maximum waiting times set for the service
Action Service Managers requests for the cancellation, reduction & re-instatement of clinics and reschedule patients around rotas, annual leave and sickness
Preparing complex statistics and data for relevant Service managers using various computer software packages
Supply reports of demand, activity and by specialty waiting times
To be responsible for all clinic capacity ensuring all vacant slots are utilized
Dealing with all patient enquires and problems
Manage Outpatient review list and inform clinicians and Service managers of any capacity issues
Utilise the ERS system
Requirements:
Educated to O level/GCSE, NVQ in Customer Care or Business Administration or equivalent
Experience of working in an outpatient department
Experience of communicating with a wide range of people on all levels either by telephone or face to face
Ability to work on own initiative, prioritising workload and paying attention to detail whilst working under pressure and to tight deadlines
Good team player with a flexible approach to work, pleasant personality and positive outlook