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Higher clerical officer

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Barnsley Hospital NHS Foundation Trust

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Location:
United Kingdom , Barnsley

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Contract Type:
Not provided

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Salary:

24937.00 - 26598.00 GBP / Year

Job Description:

30 Hour post fixed term until 31st December 2026. We are seeking to recruit well motivated individuals to work in our busy Outpatients Department where you will carry out a full range of duties in order to provide an effective and efficient service.

Job Responsibility:

  • Booking of all appointments in line with the NHS Plan targets and Patient Choice
  • To be responsible for all clinic capacity ensuring all vacant new patient slots are utilized in line with current protocols and to the maximum waiting times set for the service
  • Action Service Managers requests for the cancellation, reduction & re-instatement of clinics and reschedule patients around rotas, annual leave and sickness
  • Preparing complex statistics and data for relevant Service managers using various computer software packages
  • Supply reports of demand, activity and by specialty waiting times
  • To be responsible for all clinic capacity ensuring all vacant slots are utilized
  • Dealing with all patient enquires and problems
  • Manage Outpatient review list and inform clinicians and Service managers of any capacity issues
  • Utilise the ERS system

Requirements:

  • Educated to O level/GCSE, NVQ in Customer Care or Business Administration or equivalent
  • Experience of working in an outpatient department
  • Experience of communicating with a wide range of people on all levels either by telephone or face to face
  • Ability to work on own initiative, prioritising workload and paying attention to detail whilst working under pressure and to tight deadlines
  • Good team player with a flexible approach to work, pleasant personality and positive outlook
  • Significant general clerical experience
  • Direct telephone contact with clients/staff
  • Appointment scheduling
  • Working with staff at all levels
  • Knowledge of Confidentiality
  • Knowledge of Health and Safety
  • Knowledge of Windows based computer packages
  • Knowledge of National OPD targets

Nice to have:

  • Reception experience
  • Previous NHS experience
  • Knowledge of Healthcare environment
  • Knowledge of Lorenzo

Additional Information:

Job Posted:
January 21, 2026

Expiration:
January 27, 2026

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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