High Volume Collections Specialist Job at Robert Half (Rochester)

New

Accounts Receivable Specialist (High-Volume Billing)

Do you thrive in a fast-paced, high-volume environment where accuracy and follow...

Location

United States , Oceanside

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–4 years of experience in accounts receivable or billing
Experience with ERP/accounting systems
Strong Excel skills and attention to detail
Excellent communication and customer service abilities
Ability to manage multiple accounts and deadlines

Job Responsibility

Generate and manage high-volume invoices and billing cycles
Handle cash applications and payment posting
Perform collections outreach and account follow-ups
Reconcile discrepancies and work with customers on resolution
Maintain accurate records within accounting and ERP systems
Partner with internal teams to ensure smooth revenue flow

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

New

Collections Specialist

This position focuses on managing receivables, strengthening account follow-up e...

Location

United States , Smyrna

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in collections with exposure to commercial, consumer, or mixed account portfolios
Working knowledge of credit and collections procedures, including payment follow-up and account resolution
Ability to handle billing collection issues with accuracy, professionalism, and attention to detail
Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
Strong written and verbal communication skills for customer outreach and internal coordination
Comfortable working in a fully onsite setting and managing responsibilities within standard business hours
Organized approach to prioritizing a high-volume workload and documenting collection activity effectively

Job Responsibility

Manage a portfolio of customer accounts and take prompt action to collect outstanding balances while maintaining strong client relationships
Communicate with customers by phone and email to resolve past-due invoices, payment delays, and billing-related concerns
Review account histories and payment activity to identify collection priorities, disputes, and escalation needs
Apply structured collection practices to support recovery efforts across commercial and consumer accounts
Partner with supervisors and internal stakeholders to address account issues, improve follow-up accuracy, and support receivables management goals
Prepare and maintain accurate records of collection efforts, payment commitments, and account status updates
Use Excel tools such as pivot tables and VLOOKUP to organize account data, track trends, and support reporting needs
Contribute to team coverage as account volumes grow and help maintain consistent follow-through across assigned territories

What we offer

medical
vision
dental
life insurance
disability insurance
401(k) or deferred compensation plan
paid time off for vacation, personal needs, and sick time
paid holidays

Fulltime

New

Utility Collections Specialist

A utility company in the Tacoma area is seeking an experienced Collections Speci...

Location

United States , Spanaway

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of collections experience required
Previous utility billing and/or utility collections experience strongly preferred
Experience managing high-volume account portfolios
Strong customer service and conflict-resolution skills
Ability to handle sensitive conversations professionally and effectively
Proficient with Microsoft Office, including Excel
Excellent communication, organizational, and follow-up skills

Job Responsibility

Manage and collect on delinquent residential and commercial customer accounts
Contact customers by phone, email, and written correspondence regarding outstanding balances
Negotiate payment arrangements and resolve account disputes
Document collection activity and maintain accurate account notes
Review aging reports and prioritize collection efforts
Work with internal departments to resolve billing discrepancies
Monitor payment plans and follow up on past-due accounts
Maintain compliance with company policies and applicable regulations
Assist with special projects and account clean-up initiatives as assigned

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

New

Medical Collections Specialist

We are looking for a Medical Collections Specialist to join a healthcare team in...

Location

United States , Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in medical collections, accounts receivable follow-up, or healthcare reimbursement functions
Strong understanding of Explanation of Benefits documents and insurance claim adjudication processes
Knowledge of patient financial responsibility concepts, including copays, deductibles, coinsurance, and out-of-pocket maximums
Familiarity with commercial insurance plans, PPO products, and Medicare Advantage reimbursement structures
Proven ability to write effective appeals for denied or underpaid medical claims
Confidence interacting with both insurance representatives and patients regarding account balances and claim outcomes
Ability to manage a high-volume workload, stay organized under pressure, and consistently achieve performance targets
Working knowledge of medical terminology and revenue cycle processes related to claim denials and reimbursement

Job Responsibility

Review payer contracts and reimbursement terms to determine correct allowed amounts and identify underpayments
Interpret Explanation of Benefits statements to evaluate claim decisions and confirm financial responsibility
Investigate denied, delayed, or partially paid claims and take appropriate action to secure proper reimbursement
Prepare clear, persuasive appeals that address payer findings and support claim reconsideration
Communicate with insurance carriers to resolve billing discrepancies, payment issues, and adjudication concerns
Speak with patients regarding outstanding balances, explaining how copays, deductibles, coinsurance, and out-of-pocket limits affect what they owe
Maintain consistent follow-up on assigned accounts while meeting productivity expectations in a fast-moving workload
Apply analytical judgment to determine the most effective next steps for account resolution and escalation when needed
Collaborate with team members to support collection goals and maintain quality standards across account follow-up activities

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Collections Specialist

We are looking for a contract to hire collections specialist to join the team. T...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in commercial and/or consumer collections with a track record of meeting performance goals or key metrics
Strong understanding of collection procedures, account follow-up practices, and billing-related resolution processes
Ability to assess account data, identify issues, and make sound decisions in a fast-paced collections environment
Effective verbal and written communication skills with the ability to manage challenging customer interactions professionally
Experience handling a high volume of accounts while maintaining accuracy and strong organizational discipline
Proficiency with business systems used for collections and account management
Workday experience is a strong advantage
Background in the title industry is highly preferred
Comfortable working in a hybrid setting with both independent ownership and team collaboration

Job Responsibility

Oversee collection efforts for a broad portfolio of customer accounts, prioritizing aged balances and driving timely payment resolution
Manage the full collections cycle, from account review and customer outreach through dispute follow-up and payment reconciliation
Evaluate accounts of varying balance sizes and determine appropriate next steps based on risk, history, and payment behavior
Work closely with sales partners on selected accounts to support escalations and preserve customer relationships while improving recovery outcomes
Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems
Analyze account trends and performance metrics to identify collection risks and recommend effective recovery strategies
Communicate professionally with customers to resolve outstanding invoices, answer billing-related questions, and negotiate payment arrangements when appropriate
Contribute to a collaborative team environment by participating in regular meetings and supporting shared collection goals

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

New

Collections Specialist

We are looking for a Collections Specialist to join a team in Illinois on a cont...

Location

United States , Villa Park

Salary:

20.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in consumer, commercial, or general collections is preferred, including entry-level candidates with 0–2+ years of relevant exposure
Demonstrated ability to meet or surpass collection, recovery, or productivity targets
Strong negotiation skills with the ability to address objections and guide conversations toward resolution
Confidence communicating in high-pressure situations while remaining attentive to details and composed
Familiarity with collection workflows, billing recovery practices, and account follow-up procedures
Experience using collection platforms, account documentation tools, or skip tracing resources is preferred
Solid organizational skills and accuracy when tracking account status and recording activity

Job Responsibility

Manage a portfolio of overdue accounts and lead each case through the collection process until a resolution is reached
Place a high volume of outbound calls to engage account holders, discuss balances, and move accounts toward payment
Arrange payment solutions, settlement terms, and other recovery options while protecting overall collection value
Research and locate difficult-to-contact individuals by using available tracing tools and account resources
Monitor aging accounts closely and follow up consistently to reduce outstanding receivables
Record all account activity, communication attempts, and payment commitments accurately within collection systems
Work toward established recovery goals, productivity benchmarks, and call performance expectations
Handle challenging account holder interactions professionally while maintaining persistence and control of the conversation

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

Collections Specialist

We are looking for a Collections Specialist to support business-to-business acco...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience in collections, with a strong background in business-to-business account management
Demonstrated knowledge of commercial collections, credit and collections practices, and billing collection processes
Proficiency in Microsoft Excel, including hands-on experience with VLOOKUPs and pivot tables
Ability to manage a high-volume workload while staying organized and meeting deadlines
Strong written and verbal communication skills for handling customer outreach and negotiating payment resolution
Experience reviewing account aging, researching discrepancies, and maintaining accurate documentation
Comfortable working in a virtual training environment and adapting quickly to established processes

Job Responsibility

Manage a portfolio of approximately 286 business accounts and take consistent action to reduce overdue balances
Contact commercial customers by phone and email to secure payment commitments, address disputes, and document collection activity
Review aging reports, billing details, and account status to prioritize follow-up and improve recovery results
Use Excel functions, including VLOOKUPs and pivot tables, to track trends, reconcile information, and support reporting needs
Partner with internal teams to investigate billing concerns, resolve payment issues, and maintain accurate account records
Monitor promise-to-pay arrangements and follow through with customers to ensure timely resolution of open invoices
Participate in virtual training and apply established collection procedures, compliance standards, and customer service expectations in daily work

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Collections Specialist

Our client, a fast-paced and growing company, is seeking a Collections Specialis...

Location

United States , Little Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous collections, accounts receivable, customer service, or call center experience preferred
Strong phone presence and confidence handling difficult conversations
Ability to work in a fast-moving environment and pivot as priorities change
Comfortable asking direct questions and following up persistently yet professionally
Strong organizational skills and attention to detail
Ability to manage a high-volume workload and meet daily activity expectations

Job Responsibility

Manage outbound collections activity for customer accounts 45+ days past due
Serve as an initial collections contact for customers with delinquent accounts
Make 30+ outbound calls per day while achieving at least 60 customer touches daily
Navigate between different workflows and collection strategies based on account aging
Communicate professionally and effectively with customers to secure payment commitments
Ask thoughtful questions to uncover payment issues and resolve barriers
Maintain accurate documentation of customer interactions and collection activity
Partner with internal teams as needed to support account resolution

What we offer

Medical
vision
dental
life and disability insurance
company 401(k) plan

Fulltime

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High Volume Collections Specialist

Job Description

Job Responsibility

Requirements

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