High Touch Engineer, Randstad

Randstad

Location:
India, Bengaluru

Category:
Education

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Temporary role for a High Touch Engineer based in Bengaluru. The position involves strategic customer support, collaboration with stakeholders, and operational consulting using Cisco solutions. Candidates should have a strong background in ITIL, customer support, and effective communication skills.

Job Responsibility:

Act as customer’s strategic support consultant, kickstarting services, onboarding and guiding personnel and setting up right expectations
Establish deep customer relationships, interfacing with and influencing senior level operations executives on High Value accounts
Proactively addresses business or operational constraints, identify and fix knowledge gaps to ensure customer success
Collaborate and lead cross-functional teams in solving diverse incident issues or driving operational efficiency
Apply understanding of Cisco’s offer portfolio in effectively addressing current and future customer operational and business challenges
Leverage industry best practices and detailed understanding of the customer’s operational model
Present monthly and quarterly reviews for internal and external stakeholders
Set up weekly cadences to review transactional issues
Review historic customer data to identify trends and enable problem management
Provide periodic and ad hoc report analytics based on customer request
Handle multiple customers for aforementioned needs remotely or onsite.

Requirements:

Bachelors + 5 years of related experience, or Masters + 3 years of related experience
ITILV3 SO , ITIL 4 Foundation desirable
Evaluate critical situations and drive appropriate resources and behaviours to resolve incidents
Ability to perform situational risk assessment and mitigation
Excellent communication skills demonstrating understanding of stakeholders’ expectations
Ability to consolidate data from various sources and develop coherent executive messaging
Must demonstrate a solid sense of ownership, impartiality, and integrity
Excellent time management and work prioritization skills
Strong influencing and negotiation skills
Experience with or be able to quickly learn Cisco escalation processes
Experience with various Cisco business units and roles which typically interact with and support customers
A proven expert in customer experience management.

Additional Information:

Job Posted:
May 28, 2025

Expiration:
June 30, 2025

Work Type:

On-site work

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High Touch Engineer

Randstad

Location:India, Bengaluru

Category:Education

Contract Type:Not provided