High Performance Computing Technical Support Consultant, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Livermore

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Provide technology consulting to external customers and internal project teams; Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs; Maintain knowledge of leading edge technologies and industry/market domain knowledge; Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.

Job Responsibility:

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
Maintain system software and firmware revisions, including patches, updates, and OS upgrades
Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
Manage software issues for both the system and user applications, submitting and tracking bugs as required
Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications.

Requirements:

DOE Q Clearance required
Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
Ability to lead and work effectively in a team environment
Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
Ability to maintain system software, utilizing debugging tools for problem isolation
will perform software builds, software upgrades, and patch installation as needed
Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
Experience with project planning and management, process management, and team or project leadership preferred
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing
Occasional travel for training is required
On-site work required
Bachelors' Degree in computer science or related area of study
12 + years of professional experience or equivalent work experience and a Master of Arts/Science
Without a Masters degree, three additional years of relevant professional experience (15+ years in total).

Nice to have:

Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
Experience with project planning and management, process management, and team or project leadership preferred.

What we offer:

Health & wellbeing benefits for team members and their loved ones
Personal and professional development programs
Unconditional inclusion in the workplace.

Additional Information:

Job Posted:
May 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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High Performance Computing Technical Support Consultant