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High Performance Computing Hardware Engineer role requiring Top Secret clearance, working on-site in Dayton, OH. Provides technology consulting to external customers and internal project teams, maintaining customer relationships and satisfaction. Requires extensive Linux-based hardware troubleshooting experience and certifications.
Job Responsibility:
Reports daily to and works physically at customer site
Accountable for meeting and maintaining customer SLA
Engages in technical problem solving across multiple technologies
Owns and drives service tickets including ordering parts for repairs
Gathers data, performs analysis, and escalates problems to higher-level support
Performs daily hardware diagnostics and repairs
Verifies and implements detailed technical solutions
Maintains good relationships with team members and customers
Collects data to determine customer needs and requirements
Responds to requests for technical information
Maintains onsite part inventory
Occasional travel for training
Requirements:
Top Secret security clearance
4+ years of professional experience
Bachelor's degree in computer science or related field (or 7+ years total experience without degree)
Security+ Certification
Linux+ Certification (required before start date)
Extensive Linux-based hardware troubleshooting and diagnostics experience
Breakfix experience
Ability to work independently and within a team environment
Ability to diagnose complex technical problems to root cause
Professional communication skills with customers and internal teams
Nice to have:
Active Learning
Active Listening
Business Growth
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Design Thinking
Empathy
Follow-Through
Growth Mindset
Information Technology Infrastructure
Infrastructure as a Service
Long Term Planning
Managing Ambiguity
Process Improvements
Relationship Building
What we offer:
Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing
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