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High Performance Compute Hardware Engineer

United States, Vicksburg Employment contract 78700.00 - 181200.00 USD / Year · Job Posted September 12, 2025
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Job Description

Responsible for providing technical support to our client by maintaining the correct hardware (HW) health of the systems onsite. This includes troubleshooting, repair, and inventory maintenance while engaging with customers to ensure satisfaction. The role requires key certifications such as Security+ and Linux+, extensive Linux hardware experience, and the ability to manage service tickets and meet SLA conditions.

Job Responsibility

  • Hardware break/fix experience required
  • Reports daily to, and works physically at, the Customer Site
  • Accountable for meeting and maintaining customer’s SLA (Service Level Agreement)
  • Engages in technical problem solving across multiple technologies
  • Owns and drives service tickets, including the ordering of parts for needed repairs
  • Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management to ensure timely resolution of system or customer issues
  • Performs daily hardware diagnostics and repairs
  • Responsible for verifying and implementing the detailed technical solution to the problem
  • Participates as part of a team and maintains good relationships with team members and customers
  • Collects and determines data from appropriate sources to assist in determining customer needs and requirements
  • Responds to requests for technical information from customers
  • Maintains onsite part inventory
  • Occasional travel for training is required.

Requirements

  • Top Secret Clearance, TS/SCI preferred
  • Security+ and Linux+ certification
  • Must be a self-starter who is able to work independently, without supervision, and within a team environment
  • Have extensive Linux-based hardware troubleshooting and diagnostics experience
  • Able to communicate prognosis and impact with both the customer and HPE teams
  • Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause
  • Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family
  • 4+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
  • without a degree, three additional years of relevant professional experience (7+ years in total).

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion.

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