High Performance Compute Hardware Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
United States, Vicksburg

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

78700.00 - 181200.00 USD / Year

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Job Description:

Responsible for providing technical support to our client by maintaining the correct hardware (HW) health of the systems onsite. This includes troubleshooting, repair, and inventory maintenance while engaging with customers to ensure satisfaction. The role requires key certifications such as Security+ and Linux+, extensive Linux hardware experience, and the ability to manage service tickets and meet SLA conditions.

Job Responsibility:

Hardware break/fix experience required
Reports daily to, and works physically at, the Customer Site
Accountable for meeting and maintaining customer’s SLA (Service Level Agreement)
Engages in technical problem solving across multiple technologies
Owns and drives service tickets, including the ordering of parts for needed repairs
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management to ensure timely resolution of system or customer issues
Performs daily hardware diagnostics and repairs
Responsible for verifying and implementing the detailed technical solution to the problem
Participates as part of a team and maintains good relationships with team members and customers
Collects and determines data from appropriate sources to assist in determining customer needs and requirements
Responds to requests for technical information from customers
Maintains onsite part inventory
Occasional travel for training is required.

Requirements:

Top Secret Clearance, TS/SCI preferred
Security+ and Linux+ certification
Must be a self-starter who is able to work independently, without supervision, and within a team environment
Have extensive Linux-based hardware troubleshooting and diagnostics experience
Able to communicate prognosis and impact with both the customer and HPE teams
Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause
Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family
4+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, three additional years of relevant professional experience (7+ years in total).

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion.

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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High Performance Compute Hardware Engineer