High-Level Desktop Support Specialist / Junior System Administrator, Robert Half

Robert Half

Location:
United States, Houston

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly skilled High-Level Desktop Support Specialist / Junior System Administrator with strong expertise in Amazon Web Services (AWS), Active Directory (AD), and group policy management. The ideal candidate will have a solid IT support background and the technical aptitude needed to support and enhance system performance, troubleshoot complex issues, and maintain infrastructure to meet organizational goals. This candidate will act as a bridge between desktop support and system administration, ensuring that end-user issues are resolved efficiently while also managing larger IT infrastructure projects.

Job Responsibility:

Manage and maintain Active Directory environments, ensuring proper administration of user accounts, groups, and permissions
Develop and implement Group Policy Objects (GPOs) to enforce company policies and streamline the user experience
Monitor and troubleshoot AD replication issues and domain controller health
Assist in managing and maintaining AWS infrastructure, including EC2 instances, S3 buckets, IAM roles, and VPC configurations
Participate in backups, snapshots, and disaster recovery planning in the AWS ecosystem
Collaborate with senior team members to automate tasks using AWS tools like Lambda, CloudFormation, or scripting
Perform routine maintenance and updates on on-premises and cloud-based servers
Help secure systems by identifying vulnerabilities and deploying patches or updates
Assist in the implementation of IT infrastructure projects such as migrations, upgrades, or new system rollouts
Provide technical guidance and training to end users on various IT processes, systems, and security best practices
Document technical solutions and contribute to internal knowledge base articles
Work closely with senior system administrators, network engineers, and IT leadership to identify and resolve IT issues
Assist with the onboarding and offboarding of personnel, ensuring a seamless transition of IT resources

Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent relevant work experience)
3+ years of experience in a desktop support role with exposure to system administration
Strong hands-on experience with Active Directory and group policy management
1+ years of experience managing or working with AWS infrastructure

Nice to have:

Relevant certifications such as AWS Certified Solutions Architect – Associate, Microsoft Certified: Windows Server, or CompTIA Network+/Security+
Experience working with IT automation tools such as PowerShell, Bash, or Python
Understanding of cloud security best practices and disaster recovery principles
Knowledge of ITIL or equivalent IT service management frameworks

What we offer:

medical insurance
vision insurance
dental insurance
life and disability insurance
access to free online training
eligible to enroll in 401(k) plan

Additional Information:

Job Posted:
September 06, 2025

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High-Level Desktop Support Specialist / Junior System Administrator