Helpline Operations Manager Job at British Heart Foundation (London)

Paralegal

We are offering an exciting opportunity for a Paralegal in Downtown Atlanta, Geo...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Adobe Acrobat
Experience with Case Management Software
Demonstrated ability in briefing
Excellent Calendar Management skills
Experience in Civil Litigation
Ability to Draft Pleadings
Familiarity with issuing Subpoenas

Job Responsibility

Facilitate the substantive litigation process
Prepare and manage case files
Operate a Helpline service
Document interactions and consultations
Direct issues and inquiries to appropriate personnel
Utilize Adobe Acrobat and Case Management Software
Draft pleadings and briefings
Engage in effective Calendar Management
Handle Civil Litigation matters

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

HelpLine Support Manager

The HelpLine Support Manager will lead a group of specialists responsible for pr...

Location

Spain

Salary:

Not provided

werfen

Expiration Date

Until further notice

Requirements

Degree in Science, Engineering or Technology
Minimum 3 years’ experience coordinating specialised teams
In-depth knowledge of IVD Haemostasis products
High command of English
Customer-oriented and experienced in technical service environments
Knowledge of IVD Laboratory products (instruments and reagents)
Knowledge of of clinical laboratory workflows, quality controls, and regulatory standards in in vitro diagnostics
Previous experience in corporate/global marketing and Database tools
Basic knowledge of Portuguese
Excellent interpersonal skills and a collaborative management style

Job Responsibility

Directly manage the Application Support team for Hemostasis products
Act as a technical resource when required, providing advanced troubleshooting and direct contact to Customers
Plan resources, organise 24x7 on-call shifts and ensure operational coverage
Monitor SLAs, KPIs and implement continuous improvement actions
Coordinate with other Managers (HelpLine, IT Support) to optimise processes, resolve incidents and build strategies within our department
Participate in strategic projects and cross-functional initiatives
Ensure compliance with quality, regulatory and security policies
Assure high standards in Customer Service satisfaction, quality and results
Collaborate with Sales, QA, IT Corporate and other departments to maintain smooth communication and alignment of objectives
Manage and drive internal projects under its own supervision

Fulltime

Director of Helpline Workforce

In collaboration with the Senior Director of Crisis Programs, the Director of He...

Location

United States , Boston

Salary:

92000.00 - 105000.00 USD / Year

FlexProfessionals

Expiration Date

Until further notice

Requirements

Minimum of four years of professional and managerial experience in the mental health field preferred
Required experience managing large teams in high stakes environments
Knowledge of the field of suicide and suicide prevention, preferred
Familiarity and experience with helpline operations and metrics
Experience preferred in Salesforce
proficiency in Word, Excel, PowerPoint required
Strong background with HR practices related to hiring, effective supervision, and disciplinary action
Must be able to evaluate problems accurately and resolve conflict by displaying good, sound judgment
Ability to work with sensitive information and maintain confidentiality
Ability to work both independently and collaboratively as a team player

Job Responsibility

Perform managerial duties to include approving time sheets, conducting performance appraisals and developing higher levels of expertise in team members by encouraging further education, participation in seminars and providing learning opportunities in the suicide prevention and mental health fields
Regularly conducts group and individual supervision meetings to support team development and performance
Ensures full capacity 24/7 crisis center operations by assigning staff and volunteers to shifts based on call volume
Uses best practices in interviewing and assessment to select and retain the departments's consistent and high performers
Implements flexible and supportive management practices that foster feedback and open communication
Identifies staff training needs and ensures development and implementation of programs that address needs
In collaboration with the Senior Director of Crisis Programs, ensure all procedures are implemented per ICH standards and 988 Suicide & Crisis Lifeline contract standards
Covers helpline shifts as needed to maintain service continuity
Ensures timely and accurate submission of internal and external reports
Monitors call center ensuring scheduled volunteer & staff shift compliance

What we offer

Competitive benefits including health/dental/vision and 401 K, with employer match
employee assistance programs
Healthcare FSA and Childcare DCA
annual professional development budget
life insurance

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Laboratory Automation and Service Operations Asset Analyst IV

The Laboratory Automation and Service Operations Asset Analyst IV position will ...

Location

United States , Redwood City

Salary:

69200.00 - 103800.00 USD / Year

Exact Sciences

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science or related field
or high school degree/general education diploma and 4 years of relevant experience in lieu of degree
4+ years of experience in a combination of following: Communicating service needs and coordinating scheduling of external vendors
Using SAP, or other CMMS for tracking equipment/assets and/or service activities
Other Windows-based data capture systems
Basic computer skills to include Internet navigation, Email usage, and word processing
Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation
Proficient understanding of CAP/CLIA and FDA regulatory requirements relating to equipment and documentation

Job Responsibility

Ensure validity of the equipment database
Provide guidance and assistance to level 1 and newer team members
Perform in-depth review of all documentation returned from external and internal teams to ensure compliance
Answer questions from site leaders and front-line technicians
Make decisions regarding maintenance plans and equipment coordination
Develop, manage, and maintain calibration schedules
Support the coordination of equipment to be sent out for external calibrations
Collaborate with Procurement Specialist
Evaluate CMMS data integrity
Assist with quarterly audits

What we offer

Paid time off (including days for vacation, holidays, volunteering, and personal time)
Paid leave for parents and caregivers
Retirement savings plan
Wellness support
Health benefits including medical, prescription drug, dental, and vision coverage
Bonus eligibility

Fulltime

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Creole and English is required
Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
Minimum of 1–2 years of experience in behavioral health, mental health settings, or crisis intervention
Proven ability to manage emotionally charged situations with calmness and empathy
Strong interpersonal and communication skills
Willingness to complete training in suicide prevention and crisis intervention

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Creole and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Unit Manager

We have a fantastic opportunity for a Unit Manager to lead our team. As a CQC Re...

Location

United Kingdom , Northampton

Salary:

55961.00 GBP / Year

Alliance Medical Ltd

Expiration Date

Until further notice

Requirements

Evidence of a degree or equivalent level of qualification
Highly developed specialist knowledge of area of expertise, underpinned by theoretical and practical experience
Awareness of, and compliance with Alliance Medical Policies and Procedures, Radiation Regulations (IRMER, IRR 17 and EPR 2010) if modality requires this, CQC requirements and Health and Safety legislation
Awareness of, and compliance with Data Protection and Patient confidentiality
Undertake initial and refresher mandatory training to ensure compliance at all times
Experience of managing a team
Knowledge and experience of managing a business budget
Experience in developing customer relationships
Must be IT literate
Enhanced DBS clearance required

Job Responsibility

Lead and manage a team of Radiographers, Clinical Assistant and Administrators to ensure the delivery of a quality service and the highest quality of patient care
Ensure the service is fully compliant with all relevant legislation and all Alliance Medical Policies and Procedures
Responsible for the operational running of the unit and the clinical excellence
Manage the centres budget and performance targets
Work alongside key stakeholders within the CDC

Fulltime

New

Subcontract Administrator II

BAE is seeking a Subcontact Administrator II resource to join its organization.

Location

United States , York, Pennsylvania

Salary:

61278.00 - 104173.00 USD / Year

Baesystems

Expiration Date

Until further notice

Requirements

Bachelor's Degree with 2+ years or more of related work experience in contracting and supplier management or equivalent education/experience
Strong experience negotiating, executing, and managing subcontracts
Understanding/knowledge of CPSR audits and requirements
Comprehensive understanding of subcontractor solicitations and bid analysis/process
Ability to make strategic decisions/demonstrate critical thinking using sound judgement while complying with company policies / procedures and applicable state and federal laws and regulations
Ability to exhibit sound interpersonal and collaboration skills while interfacing, coordinating, and negotiating with company personnel, customers, and suppliers
Willingness and desire for continuous improvement with effective problem-solving abilities
Detailed oriented with excellent time management/organizational skills
Effective communication skills (verbal and written)
Ability to find win-win solutions

Job Responsibility

Work independently, as well as serve as subject matter expert for sub contractual matters within a cross-functional program team including in-depth understanding of the Federal Acquisition Regulations (FAR) and the Defense Federal Acquisition Regulation Supplement (DFARS)
Influence cross-functional teammates to manage supplier relationships and overall subcontractor performance including technical, quality, and overall contract performance
Drive completion of activities by cross-functional teammates in support of subcontract administration need by dates
Take the lead in identifying potential sources of required goods or services, develop and issue Requests for Quotations (RFQs) or Requests for Proposals (RFPs), develop an evaluation criteria, manage the source selection and Make/Buy process by leading the proposal evaluation team, where applicable, in reviewing and evaluating proposals for documentation adequacy, proposal requirements compliancy, negotiate subcontractor proposals and document subcontract files in compliance with applicable laws and legislation, and Procurement policies and procedures
Develop and prepare subcontracts, or subsequent contract modifications, of multiple contract types and of varying complexity for goods and services with U.S. and international suppliers that are in accordance with applicable laws, legislation, DoW contracting regulations and program special provisions and document subcontract files in accordance with established Procurement policies and procedures
develop and negotiate all subcontract changes
Develop and negotiate subcontract terms and conditions, special flow-down terms and conditions including estimated cost/price, delivery, quality, and performance requirements
Document negotiations in accordance with Procurement policies and procedures
Full accountability to lead and manage timely execution of subcontracts modifications and ensure effective subcontractor performance through the period of performance by monitoring and managing the overall performance of subcontractors to support the achievement of contract, technical, schedule, quality and financial performance objectives
Perform subcontract closeout in accordance with established Procurement policies and procedures

What we offer

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays

Fulltime

Helpline Operations Manager

British Heart Foundation

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

Expiration:
March 01, 2026

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Helpline Operations Manager

British Heart Foundation

Location:United Kingdom , London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 16, 2026

Expiration:March 01, 2026

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Location:
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Category:
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Contract Type:
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Job Posted:
February 16, 2026

Expiration:
March 01, 2026