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Helpline Counselor

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , North Miami

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Helpline Counselor to support individuals facing emotional or behavioral health challenges. This contract-to-hire position is ideal for someone who communicates with empathy, remains composed during sensitive conversations, and is passionate about contributing to a community-focused support environment. The role involves assisting callers, accurately documenting interactions, and helping connect individuals with appropriate resources while maintaining a thoughtful, professional, and caring approach.

Job Responsibility:

  • Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations
  • Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality
  • Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources
  • Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions
  • Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity
  • Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations
  • Use call handling and data entry systems effectively to manage interactions and maintain organized documentation

Requirements:

  • Fluency in both Creole and English or Spanish and English is required for this position
  • Bachelor's degree in Psychology, Behavioral Health, or a related medical field is required
  • 1–2 years of experience in behavioral health, mental health, crisis support, helpline counseling, case management, or patient support services
  • Strong verbal communication and interpersonal skills, with the ability to build trust quickly over the phone
  • Ability to remain composed, compassionate, and detail-oriented in high-pressure or emotionally intense situations
  • Willingness to complete training in suicide prevention and crisis intervention techniques

Nice to have:

Experience in a call center environment, data entry, or multilingual customer support is a plus

What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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