Helpline Counselor

• Answer incoming calls from individuals seeking emotional or behavioral health support
• Provide compassionate, nonjudgmental assistance while remaining calm during sensitive conversations
• Assess caller needs and connect individuals with appropriate behavioral health, crisis intervention, or community resources
• Accurately document call details, case notes, and follow-up actions while maintaining strict confidentiality
• Support ongoing case coordination and ensure continuity of care when additional follow-up is needed
• Utilize call management systems and electronic documentation tools to maintain accurate records
• Participate in ongoing training related to crisis intervention, suicide prevention, and behavioral health best practices

• Fluent in English and Creole or English and Spanish
• Bachelor's degree in Psychology, Behavioral Health, Social Work, Human Services, or a related field required
• 1–2 years of experience in behavioral health, mental health services, crisis intervention, case management, patient support, or a similar helping profession
• Excellent communication and active listening skills with the ability to quickly build trust over the phone
• Ability to remain calm, empathetic, and professional while assisting individuals in emotionally challenging situations
• Strong documentation, organizational, and computer skills

Previous call center, healthcare, nonprofit, or customer support experience is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan