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Helpline Counselor

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Miami

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking compassionate and dependable Helpline Counselors to provide emotional support and crisis intervention to individuals in need. This role is ideal for someone with a background in psychology who is comfortable working various shifts, including overnight hours.

Job Responsibility:

  • Answer inbound helpline calls and provide emotional support
  • Conduct crisis intervention and de-escalation as needed
  • Assess caller needs and provide appropriate resources or referrals
  • Maintain accurate and confidential documentation of calls
  • Follow established protocols and safety procedures
  • Collaborate with supervisors and clinical staff as required

Requirements:

  • Bachelor’s degree in Psychology or related field required
  • Strong active listening and communication skills
  • Ability to remain calm and empathetic in high-stress situations
  • Comfortable working flexible schedules, including overnight shifts
  • Basic computer skills and accurate documentation abilities
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 21, 2026

Work Type:
Hybrid work
Job Link Share:

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