Helpline Counselor Job at Robert Half (Miami)

New

Helpline Counselor

We are seeking a compassionate and dependable Helpline Counselor to provide supp...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ year of experience in counseling, social services, or a related support role
Strong active listening, communication, and interpersonal skills
Ability to remain calm and empathetic in high-pressure situations
Availability to work multiple shifts, including days, evenings, nights, weekends, or holidays
Proficiency with basic computer systems and documentation tools
High level of professionalism, discretion, and confidentiality

Job Responsibility

Answer incoming helpline calls and provide emotional support and resources
Assess caller needs and respond using active listening and crisis intervention techniques
Document calls accurately and maintain confidential records
Follow established protocols and escalation procedures
Collaborate with internal teams and supervisors as needed
Maintain professionalism and composure in high-stress situations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Helpline Counselor Overnight

We are seeking a compassionate and dependable Helpline Counselor to provide supp...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ year of experience in counseling, social services, or a related support role
Strong active listening, communication, and interpersonal skills
Ability to remain calm and empathetic in high-pressure situations
Availability to work overnight shifts, including weekends and holidays as needed
Proficiency with basic computer systems and documentation tools
High level of professionalism, discretion, and confidentiality

Job Responsibility

Answer incoming helpline calls and provide emotional support and resources
Assess caller needs and respond using active listening and crisis intervention techniques
Document calls accurately and maintain confidential records
Follow established protocols and escalation procedures
Collaborate with on-call supervisors and internal teams as needed
Maintain professionalism and composure in high-stress situations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in both Spanish and English, with strong verbal and written communication skills
Educational background in Psychology or a related field
Exceptional interpersonal skills and the ability to remain composed in high-pressure situations
Willingness to complete specialized training in suicide prevention and crisis intervention
Familiarity with call center operations and data entry processes
Ability to work collaboratively in a team setting while maintaining a focus on individual caller needs
Commitment to maintaining confidentiality and ethical standards in all communications

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Spanish and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Creole and English is required
Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
Minimum of 1–2 years of experience in behavioral health, mental health settings, or crisis intervention
Proven ability to manage emotionally charged situations with calmness and empathy
Strong interpersonal and communication skills
Willingness to complete training in suicide prevention and crisis intervention

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Creole and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

211 Housing Plus Navigator

211 Missouri and Southwest Illinois is a 24-hour comprehensive information and r...

Location

United States , St. Louis

Salary:

Not provided

United Way

Expiration Date

Until further notice

Requirements

Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services)
Advanced customer service and problem-solving skills
Must have good to excellent verbal skills
empathetic listening skills
Ability to work under pressure and in a call center environment
High level of attention to detail and high level of accuracy
Ability to successfully assess a situation and make recommendations based on various factors
Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy
Must be able to accurately type 45 wpm
Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems

Job Responsibility

Respond to calls to the Helpline, completing intake and assessment on each case
Refer those in immediate need of shelter to appropriate city or county facilities
Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed
Screen clients for program eligibility to inhouse programs, complete referral forms thoroughly and accurately
properly code referrals made for callers
forward referrals to prevention housing counselors the same day that they are generated
Make referrals to other community resources as appropriate
As assigned, take a bed count at city and county funded shelters three times daily
Adhere to residency requirements when making referrals to emergency shelters
Provide telephone numbers for independent shelters as appropriate

Fulltime

New

Assistant General Manager

We’re Popeyes UK – and we’re here to bring the world’s best fried chicken to the...

Location

United Kingdom , Wembley

Salary:

30000.00 - 35000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Believe great results come from great people
Are excited by growth and ready to take the next step in your career
Are passionate about brilliant food, guest experiences, and leading by example
Know how to balance fun with hard work
Share our mission to be the most loved chicken brand in the UK

Job Responsibility

Help run the restaurant and lead the team to deliver outstanding food and service
Support your GM in building a winning plan and smashing performance goals
Be the role model—set the tone, keep standards high, and inspire your team
Create a warm, inclusive space where everyone feels welcome
Take the reins when your GM is away—this is your stepping stone to future leadership
Recruit, develop and retain top talent—you’ll know how to build a dream team
Lead with heart, keep things fun, and never ask your team to do something you wouldn’t

What we offer

Achievable bonus scheme
Fast-track career growth opportunities
Discounted gym membership & tech scheme
Free meals on shift + discount when off
Employee perks platform
Referral bonus
All training provided
A team culture where everyone belongs

Fulltime

New

Person in charge

Communicare is looking for an empathetic, patient and dependable Person in Charg...

Location

Ireland , Craughwell, Co. Galway

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Minimum qualification required: Social Care Degree or equivalent
Minimum of 3 years working in the supervisory role in the field of social/health care
Experience in delivering high quality residential and respite service in accordance with HIQA standards
Experience working with people within the disabilities or mental health services

Job Responsibility

To act as the Person in Charge of the Designated Centre, ensuring that service provision adheres to internal and external quality and registration standards
To ensure management and administration of all resources are in accordance with all relevant Safety, Health, Welfare and Hygiene regulations
To ensure the compliance with legislation, standards, and regulation at all levels of service delivery
To always ensure quality and safety of service provision
To manage the service where Service Users wishes and needs are met with their active participation and engagement
To lead, inspire, and direct the operational team to facilitate strong cooperative working ethos between team members
To work in collaboration with Senior Management in Communicare to promote high quality service delivery, ensuring the continuous embedding of best practice
To identify, manage, report, and address any operational risk. To implement mitigating interventions, policies, procedures and action plans established in conjunction with the Senior Management team

What we offer

Healthcare: Access to comprehensive healthcare services for you and your family
Pension: Participation in our pension scheme
24-hour On-Call Support
Comprehensive Induction Process
Extensive Training Programme
Ongoing Mentoring and Support
Continuous Professional Development
Career Progression Opportunities
Employee Assistance Programme for staff and their families
TaxSaver Commuter Ticket Scheme

Fulltime

New

Cloud Solutions Architect

We are seeking a highly experienced Cloud Solutions Architect with a strong back...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

12–15 years of overall experience
5+ years in cloud architecture and engineering
Minimum 3 years of hands-on experience in GCP architecture roles
Proficient in a wide range of GCP services and cloud-native technologies
Skilled in networking, security, containerisation, and CI/CD pipelines
Familiar with DevSecOps tools and practices
Holds a technical qualification such as B.E. / B. Tech, BCA / MCA, or BSc / MSc in Computer Science

Job Responsibility

Architect and engineer cloud solutions using GCP services including Compute Engine, Cloud Run, BigQuery, Pub/Sub, Cloud Functions, Dataflow, Dataproc, IAM, and Cloud Storage
Apply advanced knowledge of networking, security, containers, and CI/CD practices to build robust cloud environments
Implement monitoring, logging, and performance tuning strategies to optimise cloud infrastructure
Integrate DevSecOps tools and practices, such as HashiCorp Vault, to enhance security and compliance
Collaborate with cross-functional teams to deliver cloud-native solutions aligned with business objectives

What we offer

Opportunity to work on cutting-edge cloud technologies and contribute to large-scale digital transformation initiatives
Exposure to a collaborative and inclusive work culture that values innovation and continuous learning
Be part of a global organisation with access to international projects and career growth opportunities

Helpline Counselor

Robert Half

Location:
United States , Miami

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

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