CrawlJobs Logo

Helpline Counselor

https://www.roberthalf.com Logo

Robert Half

Location Icon

Location:
United States , North Miami

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Creole. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact. Training: First 90 days are in-person to receive certification. Schedule: Multiple shifts available — day, evening, and overnight.

Job Responsibility:

  • Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
  • Communicate effectively in both Creole and English to support a diverse population
  • Accurately translate and document information to ensure clear communication and proper record-keeping
  • Participate in training sessions focused on suicide prevention and crisis intervention techniques
  • Use data entry skills to maintain organized and detailed records of interactions
  • Collaborate with team members to develop strategies for improving caller experiences
  • Uphold confidentiality and ethical standards when handling sensitive information
  • Provide resources and referrals to callers seeking additional support or services
  • Monitor call center operations and identify areas for improvement to enhance service quality

Requirements:

  • Fluency in both Spanish and English is required
  • Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
  • Minimum of 1–2 years of experience in behavioral health, mental health settings, or crisis intervention
  • Proven ability to manage emotionally charged situations with calmness and empathy
  • Strong interpersonal and communication skills
  • Willingness to complete training in suicide prevention and crisis intervention

Nice to have:

  • Previous experience in a crisis center or similar organization is preferred
  • Familiarity with call center operations and data entry processes is advantageous
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 19, 2026

Work Type:
On-site work
Icon
Robert Half - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Helpline Counselor

New

Helpline Counselor

We are looking for a compassionate Helpline Counselor to support individuals fac...
Location
Location
United States , North Miami
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in both Creole and English or Spanish and English is required for this position
  • Bachelor's degree in Psychology, Behavioral Health, or a related medical field is required
  • 1–2 years of experience in behavioral health, mental health, crisis support, helpline counseling, case management, or patient support services
  • Strong verbal communication and interpersonal skills, with the ability to build trust quickly over the phone
  • Ability to remain composed, compassionate, and detail-oriented in high-pressure or emotionally intense situations
  • Willingness to complete training in suicide prevention and crisis intervention techniques
Job Responsibility
Job Responsibility
  • Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations
  • Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality
  • Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources
  • Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions
  • Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity
  • Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations
  • Use call handling and data entry systems effectively to manage interactions and maintain organized documentation
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
  • Fulltime
Read More
Arrow Right

Helpline Counselor

We are seeking a compassionate and dependable Helpline Counselor to provide supp...
Location
Location
United States , Miami
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in counseling, social services, or a related support role
  • Strong active listening, communication, and interpersonal skills
  • Ability to remain calm and empathetic in high-pressure situations
  • Availability to work multiple shifts, including days, evenings, nights, weekends, or holidays
  • Proficiency with basic computer systems and documentation tools
  • High level of professionalism, discretion, and confidentiality
Job Responsibility
Job Responsibility
  • Answer incoming helpline calls and provide emotional support and resources
  • Assess caller needs and respond using active listening and crisis intervention techniques
  • Document calls accurately and maintain confidential records
  • Follow established protocols and escalation procedures
  • Collaborate with internal teams and supervisors as needed
  • Maintain professionalism and composure in high-stress situations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Parkville
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • other programs
  • Parttime
Read More
Arrow Right
New

Store Associate

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Aston
Salary
Salary:
15.00 - 19.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 14, 2026
Flip Icon
Requirements
Requirements
  • At least 16 years of age
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
Job Responsibility
Job Responsibility
  • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
  • Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
  • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
  • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
  • Supporting opening and closing store activities, when needed
  • Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
  • Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
  • Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
What we offer
What we offer
  • Dental
  • Vision
  • Wellness resources
  • Employee discounts
  • Access to certain voluntary benefits and other programs
  • Parttime
Read More
Arrow Right
New

Sap Basis/Security Consultant

In these roles you will be responsible for: SAP BAsis & Security Technical for T...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • SAP BAsis & Security Technical for Traditional AMS Services. Excellent Communication skills. should have worked on Support projects, upgrade/ OS/DB migration
  • Expertise in handing AMS Projects/tickets and should have a minimum of 3 end to end BW implementation experience
  • Having a minimum of 7-9 yrs of hands-on work experience
  • SAP Administration, Support packages, Printer config, BEx installation, Solution Manager
  • will need to support ECC, PI, BW. APO, GATP BODS systems
  • Knowledge of system development methodology, project management and system architecture. Demonstrated analytical / problem solving skills
  • Ability to consider IT and business challenges
  • Solid influencing and communication skills. Ability to translate between non-technical business users and technical IT resources. Strong client service attitude
  • Organizational and time management skills
  • Problem troubleshooting and resolution for escalated calls.,SAProuter setup and OSS configuration
Job Responsibility
Job Responsibility
  • SAP BAsis & Security Technical for Traditional AMS Services
  • Excellent Communication skills
  • should have worked on Support projects, upgrade/ OS/DB migration
  • Expertise in handing AMS Projects/tickets and should have a minimum of 3 end to end BW implementation experience
  • Having a minimum of 7-9 yrs of hands-on work experience
  • SAP Administration, Support packages, Printer config, BEx installation, Solution Manager
  • will need to support ECC, PI, BW. APO, GATP BODS systems
  • Good to have: Azure, cloud, Sybase & MAXDB database
  • Preferred: SAP Basis certifications Expertise in preparing detailed technical documents
  • Flexible to work in different shifts as per project need
Read More
Arrow Right
New

Shift Supervisor

We're building a world of health around every individual — shaping a more connec...
Location
Location
United States , Orleans
Salary
Salary:
17.00 - 26.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 04, 2026
Flip Icon
Requirements
Requirements
  • Deductive reasoning ability, analytical skills and computer skills
  • Advanced communication skills and supervision skills
  • Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Job Responsibility
Job Responsibility
  • Work effectively with store management and store crews
  • Supervise the store's crew through assigning, directing and following up of all activities
  • Effectively communicate information both to and from store management and crews
  • Assist customers with their questions, problems and complaints
  • Promote CVS customer service culture (Greet, offer help, and thank)
  • Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
  • Maintain customer/patient confidentiality
  • Price merchandise
  • Stock shelves
  • Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
What we offer
What we offer
  • dental
  • vision
  • wellness resources
  • employee discounts
  • access to certain voluntary benefits
  • Parttime
Read More
Arrow Right
New

Store Manager in Training

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Hollywood
Salary
Salary:
18.50 - 26.25 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
July 14, 2026
Flip Icon
Requirements
Requirements
  • Communicate well verbally and in writing to support and lead your team
  • Perform customer care duties to provide high levels of service
  • Execute merchandising strategies to support store sales growth
  • Manage the store inventory and assets to maintain profitability
  • Actively engage with your leader in Key Learning Experiences to support you on your path to promotion during the structured program
  • Support your store as management team member and lead in a manner that is consistent with CVS values and policies
  • Engage your colleagues in support of the company's purpose of 'helping people on their path to better health.'
  • Willingness to accept a promotion to Store Manager role at any location in the designated market
  • Ability to transfer to other CVS Pharmacy stores located within the designated market
  • Ability to work a schedule that may vary based on business needs
Job Responsibility
Job Responsibility
  • We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience
  • The Store Manager In Training (SMIT) job is a development focused role that is crafted to prepare you for a CVS Store Manager position
  • The SMIT program is designed to enhance your career as a future store leader
  • We support your development towards the store manager role by participating in a self-paced, collaborative training over the span of 16 weeks
  • We provide both virtual and hands on learning experiences to develop you as a leader
What we offer
What we offer
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • Fulltime
Read More
Arrow Right
New

Systems Engineering Advisor - Software Deployment & BigFix Endpoint Management

We are currently seeking a Systems Engineering Advisor - Software Deployment & B...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Design, build, and manage end-to-end software deployment workflows using HCL BigFix Software Distribution and BigFix Lifecycle modules
  • Package, test, and deploy enterprise applications in MSI, MSIX, EXE, and script-based formats through BigFix deployment tasks and Fixlets
  • Manage the full software deployment lifecycle — from requirements gathering, packaging, testing, staged rollout, to post-deployment validation
  • Define and enforce deployment standards, naming conventions, and software distribution policies across the enterprise
  • Develop and maintain BigFix Baselines for bundled application deployments and coordinated software rollouts
  • Manage software deployment targeting using BigFix Smart Groups, relevance-based scoping, and deployment ring strategies for controlled rollouts
  • Coordinate application deployments with change management processes, ensuring all deployments follow approved CAB procedures
  • Perform pre- and post-deployment validation using BigFix Interact real-time queries to confirm successful software installation across targeted endpoints
  • Support emergency software deployments and out-of-band distribution requests within defined SLA windows
  • Maintain an up-to-date software catalog within BigFix, ensuring version currency and retirement of obsolete packages
Job Responsibility
Job Responsibility
  • Design, build, and manage end-to-end software deployment workflows using HCL BigFix Software Distribution and BigFix Lifecycle modules
  • Package, test, and deploy enterprise applications in MSI, MSIX, EXE, and script-based formats through BigFix deployment tasks and Fixlets
  • Manage the full software deployment lifecycle — from requirements gathering, packaging, testing, staged rollout, to post-deployment validation
  • Define and enforce deployment standards, naming conventions, and software distribution policies across the enterprise
  • Develop and maintain BigFix Baselines for bundled application deployments and coordinated software rollouts
  • Manage software deployment targeting using BigFix Smart Groups, relevance-based scoping, and deployment ring strategies for controlled rollouts
  • Coordinate application deployments with change management processes, ensuring all deployments follow approved CAB procedures
  • Perform pre- and post-deployment validation using BigFix Interact real-time queries to confirm successful software installation across targeted endpoints
  • Support emergency software deployments and out-of-band distribution requests within defined SLA windows
  • Maintain an up-to-date software catalog within BigFix, ensuring version currency and retirement of obsolete packages
  • Fulltime
Read More
Arrow Right