Helpline Counselor

• Respond to incoming calls from individuals seeking support and provide calm, respectful assistance during emotionally sensitive situations
• Record caller details, case notes, and service-related information with a high level of accuracy and confidentiality
• Help assess immediate needs and direct individuals to relevant behavioral health, crisis support, or community-based resources
• Maintain a detail-oriented and empathetic approach when handling distressed, urgent, or complex customer interactions
• Support follow-up activities and coordination efforts related to patient assistance, case support, or service continuity
• Participate in training related to crisis response, suicide prevention, and best practices for assisting vulnerable populations
• Use call handling and data entry systems effectively to manage interactions and maintain organized documentation

• Fluency in both Creole and English or Spanish and English is required for this position
• Bachelor’s degree in Psychology, Behavioral Health, or a related medical field is required
• 1–2 years of experience in behavioral health, mental health, crisis support, helpline counseling, case management, or patient support services
• Strong verbal communication and interpersonal skills, with the ability to build trust quickly over the phone
• Ability to remain composed, compassionate, and detail-oriented in high-pressure or emotionally intense situations
• Willingness to complete training in suicide prevention and crisis intervention techniques
• Experience in a call center environment, data entry, or multilingual customer support is a plus

Experience in a call center environment, data entry, or multilingual customer support

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan