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Robert Half has an opening for a Helpline Counselor. This position requires the candidate to be bilingual in Spanish. The role is based in North Miami and offers a great opportunity for someone looking to make a meaningful impact. Training: First 90 days are in-person to receive certification. Schedule: Multiple shifts available — day, evening, and overnight.
Job Responsibility:
Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Spanish and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality
Requirements:
Proficiency in both Spanish and English, with strong verbal and written communication skills
Educational background in Psychology or a related field
Exceptional interpersonal skills and the ability to remain composed in high-pressure situations
Willingness to complete specialized training in suicide prevention and crisis intervention
Familiarity with call center operations and data entry processes
Ability to work collaboratively in a team setting while maintaining a focus on individual caller needs
Commitment to maintaining confidentiality and ethical standards in all communications
Nice to have:
Prior experience in crisis intervention or counseling is a plus
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