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Robert Half Logo Robert Half · Customer Service

Helpline Counselor

United States, Miami · Job Posted January 15, 2026
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Job Description

We are seeking a compassionate and dependable Helpline Counselor to provide support and guidance to individuals in need through phone-based services. This role is ideal for someone who is empathetic, calm under pressure, and comfortable working flexible schedules.

Job Responsibility

  • Answer incoming helpline calls and provide emotional support and resources
  • Assess caller needs and respond using active listening and crisis intervention techniques
  • Document calls accurately and maintain confidential records
  • Follow established protocols and escalation procedures
  • Collaborate with internal teams and supervisors as needed
  • Maintain professionalism and composure in high-stress situations

Requirements

  • 1+ year of experience in counseling, social services, or a related support role
  • Strong active listening, communication, and interpersonal skills
  • Ability to remain calm and empathetic in high-pressure situations
  • Availability to work multiple shifts, including days, evenings, nights, weekends, or holidays
  • Proficiency with basic computer systems and documentation tools
  • High level of professionalism, discretion, and confidentiality

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
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