Helpline Counselor Job at Robert Half (Miami)

Helpline Counselor Overnight

We are seeking a compassionate and dependable Helpline Counselor to provide supp...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ year of experience in counseling, social services, or a related support role
Strong active listening, communication, and interpersonal skills
Ability to remain calm and empathetic in high-pressure situations
Availability to work overnight shifts, including weekends and holidays as needed
Proficiency with basic computer systems and documentation tools
High level of professionalism, discretion, and confidentiality

Job Responsibility

Answer incoming helpline calls and provide emotional support and resources
Assess caller needs and respond using active listening and crisis intervention techniques
Document calls accurately and maintain confidential records
Follow established protocols and escalation procedures
Collaborate with on-call supervisors and internal teams as needed
Maintain professionalism and composure in high-stress situations

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in both Spanish and English, with strong verbal and written communication skills
Educational background in Psychology or a related field
Exceptional interpersonal skills and the ability to remain composed in high-pressure situations
Willingness to complete specialized training in suicide prevention and crisis intervention
Familiarity with call center operations and data entry processes
Ability to work collaboratively in a team setting while maintaining a focus on individual caller needs
Commitment to maintaining confidentiality and ethical standards in all communications

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Spanish and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

Helpline Counselor

Robert Half has an opening for a Helpline Counselor. This position requires the ...

Location

United States , North Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in both Creole and English is required
Bachelor’s degree in Psychology, Behavioral Health, or a related medical field
Minimum of 1–2 years of experience in behavioral health, mental health settings, or crisis intervention
Proven ability to manage emotionally charged situations with calmness and empathy
Strong interpersonal and communication skills
Willingness to complete training in suicide prevention and crisis intervention

Job Responsibility

Respond to incoming calls and assist individuals in crisis while maintaining a calm and supportive demeanor
Communicate effectively in both Creole and English to support a diverse population
Accurately translate and document information to ensure clear communication and proper record-keeping
Participate in training sessions focused on suicide prevention and crisis intervention techniques
Use data entry skills to maintain organized and detailed records of interactions
Collaborate with team members to develop strategies for improving caller experiences
Uphold confidentiality and ethical standards when handling sensitive information
Provide resources and referrals to callers seeking additional support or services
Monitor call center operations and identify areas for improvement to enhance service quality

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

211 Housing Plus Navigator

211 Missouri and Southwest Illinois is a 24-hour comprehensive information and r...

Location

United States , St. Louis

Salary:

Not provided

United Way

Expiration Date

Until further notice

Requirements

Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services)
Advanced customer service and problem-solving skills
Must have good to excellent verbal skills
empathetic listening skills
Ability to work under pressure and in a call center environment
High level of attention to detail and high level of accuracy
Ability to successfully assess a situation and make recommendations based on various factors
Must be able to handle difficult situations with mature attitude, judgment, poise, tact and diplomacy
Must be able to accurately type 45 wpm
Proficient in Microsoft Office applications and be able to utilize multiple computer-based systems

Job Responsibility

Respond to calls to the Helpline, completing intake and assessment on each case
Refer those in immediate need of shelter to appropriate city or county facilities
Professionally and sensitively perform intake and assessment, gathering demographic and situational information and entering data accurately into the identified HMIS database and using other tools to determine bed availability when needed
Screen clients for program eligibility to inhouse programs, complete referral forms thoroughly and accurately
properly code referrals made for callers
forward referrals to prevention housing counselors the same day that they are generated
Make referrals to other community resources as appropriate
As assigned, take a bed count at city and county funded shelters three times daily
Adhere to residency requirements when making referrals to emergency shelters
Provide telephone numbers for independent shelters as appropriate

Fulltime

New

Automotive Technician/Mechanic

Elite Acura is part of the fast growing Group 1 Automotive, a leader in automoti...

Location

United States , Maple Shade

Salary:

16.20 - 52.88 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Automotive technician or mechanic experience
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

New

Automotive Technician/Mechanic

BMW of Atlantic City is part of Group 1 Automotive, a leader in automotive retai...

Location

United States , Egg Harbor Township

Salary:

19.46 - 69.23 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Master or Certified Technicians, but welcome other Experienced Technicians
National Institute of Automotive Service Excellence (ASE) certification(s) or certification(s) in: brakes, electrical/electronic systems or engine performance preferred
A passion for what you do
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
Must have a Valid Driver’s License

What we offer

Market Leading Pay, Plus Bonuses
A Great Working Environment with the Latest Equipment
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Opportunities for Advancement

Fulltime

New

Honda Certified Technician

Boardwalk Honda is part of the fast growing Group 1 Automotive, a leader in auto...

Location

United States , Egg Harbor Township

Salary:

15.14 - 57.69 USD / Hour

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Honda certification
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

$5,000 Sign on Bonus (terms & limits apply)
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Pinnacle Awards Program
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program

Fulltime

New

Used Car Technician/mechanic

Ira BMW of Stratham is looking for Quality, Used Car Service Technicians/Mechani...

Location

United States , Stratham

Salary:

Not provided

Group 1 Automotive

Expiration Date

Until further notice

Requirements

Automotive Technician/Mechanic Experience
A Love of Everything Automotive
A Positive & Friendly Attitude
Tools based on your experience
Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
Ability to Achieve Targeted Goals
High School Diploma or Equivalent
Must have a Valid Driver’s License

What we offer

A True Four Day Work Schedule
Market Leading Pay, based on experience, Plus Bonuses
A Great Working Environment with the Latest Equipment
Structured, Self-paced and paid Training Opportunities Leading to Manufacturer and Group 1 Recognition
Health, Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan

Fulltime

Helpline Counselor

Robert Half

Location:
United States , Miami

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 15, 2026

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Job Description:

Job Responsibility:

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Additional Information:

Job Posted:January 15, 2026

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Job Posted:
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