This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a compassionate and dependable Helpline Counselor to provide support and guidance to individuals in need during overnight hours. This role is ideal for someone who is empathetic, calm under pressure, and comfortable working independently during late-night shifts.
Job Responsibility:
Answer incoming helpline calls and provide emotional support and resources
Assess caller needs and respond using active listening and crisis intervention techniques
Document calls accurately and maintain confidential records
Follow established protocols and escalation procedures
Collaborate with on-call supervisors and internal teams as needed
Maintain professionalism and composure in high-stress situations
Requirements:
2+ year of experience in counseling, social services, or a related support role
Strong active listening, communication, and interpersonal skills
Ability to remain calm and empathetic in high-pressure situations
Availability to work overnight shifts, including weekends and holidays as needed
Proficiency with basic computer systems and documentation tools
High level of professionalism, discretion, and confidentiality