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Helpline Counselor Overnight

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Miami

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a compassionate and dependable Helpline Counselor to provide support and guidance to individuals in need during overnight hours. This role is ideal for someone who is empathetic, calm under pressure, and comfortable working independently during late-night shifts.

Job Responsibility:

  • Answer incoming helpline calls and provide emotional support and resources
  • Assess caller needs and respond using active listening and crisis intervention techniques
  • Document calls accurately and maintain confidential records
  • Follow established protocols and escalation procedures
  • Collaborate with on-call supervisors and internal teams as needed
  • Maintain professionalism and composure in high-stress situations

Requirements:

  • 2+ year of experience in counseling, social services, or a related support role
  • Strong active listening, communication, and interpersonal skills
  • Ability to remain calm and empathetic in high-pressure situations
  • Availability to work overnight shifts, including weekends and holidays as needed
  • Proficiency with basic computer systems and documentation tools
  • High level of professionalism, discretion, and confidentiality
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
January 10, 2026

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