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Helpline Consultant

https://www.randstad.com Logo

Randstad

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Location:
Australia , Adelaide

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Contract Type:
Not provided

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Salary:

35.15 AUD / Hour

Job Description:

Are you a customer service professional with a knack for problem-solving? Do you have experience in the financial services or superannuation industry? We are looking for a dedicated Helpline Consultant to provide superior front-line support for our members and clients. In this role, you’ll be the voice of our brand, helping members navigate their superannuation products and online systems with confidence and ease.

Job Responsibility:

  • Provide expert support regarding the Mercer Super Trust, corporate funds, and retail superannuation products
  • Offer mentoring, training, and technical support to fellow Helpline Consultants
  • Build strong, positive relationships with internal stakeholders
  • Use knowledge of superannuation legislation and online services to provide general advice and resolve queries efficiently

Requirements:

  • Experience in a Contact Centre based position
  • Strong oral and written communication skills
  • Proficient in Windows and internet applications
  • Resilient and team-oriented
  • Exposure to the Financial Services industry favorable but not required
What we offer:
  • Work from home (WFH) options available after the first month
  • Full training provided

Additional Information:

Job Posted:
March 09, 2026

Expiration:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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