Helpline Care Coordinator

• Providing follow-up and care coordination for clients who may benefit from additional support and advocacy in accessing services
• Supporting individuals through system navigation, including intake, screening, assessment, referral, and linkage via phone and email
• Providing crisis counseling and suicide intervention when needed
• Conducting safety and risk screenings and person-centered assessments
• Coordinating referrals and facilitating warm transfers
• Advocating for clients to ensure access to appropriate services
• Maintaining accurate case documentation and reporting
• Supporting updates to the Data Resource team
• Participating in supervision, training, and team meetings
• Representing the Contact Center at outreach events and community boards, as needed

Must be bilingual English/Spanish

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan
• Free online training