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Helpline Care Coordinator

United States, Miami · Job Posted April 23, 2026
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Job Description

The Helpline Care Coordinator provides follow-up and care coordination for clients who may benefit from additional support and advocacy in accessing services. This role supports individuals through system navigation, including intake, screening, assessment, referral, and linkage via phone and email. The position also involves providing crisis counseling and suicide intervention when needed, as well as conducting safety and risk screenings and person-centered assessments.

Job Responsibility

  • Providing follow-up and care coordination for clients who may benefit from additional support and advocacy in accessing services
  • Supporting individuals through system navigation, including intake, screening, assessment, referral, and linkage via phone and email
  • Providing crisis counseling and suicide intervention when needed
  • Conducting safety and risk screenings and person-centered assessments
  • Coordinating referrals and facilitating warm transfers
  • Advocating for clients to ensure access to appropriate services
  • Maintaining accurate case documentation and reporting
  • Supporting updates to the Data Resource team
  • Participating in supervision, training, and team meetings
  • Representing the Contact Center at outreach events and community boards, as needed

Requirements

Must be bilingual English/Spanish

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
  • Free online training

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