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Helpline Advisor

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Circle Health Group

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Location:
United Kingdom , Glasgow

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

24947.00 GBP / Year
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Job Description:

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. We have an opportunity for a Helpline Advisor to join their team of staff. This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.

Job Responsibility:

  • Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
  • Consistently meet all key performance indicators
  • Use multiple CHG systems to book, re-schedule and cancel appointments
  • Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
  • Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
  • Outbound calls to patients and other key stakeholders will be required to convert enquiries

Requirements:

  • Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
  • Proficient in the use of a PC, including the use of software and systems
  • Previous experience working in customer service or sales roles
What we offer:
  • 25 days holiday per year + bank holidays, increasing to 30 days with service
  • Private Pension Scheme
  • Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
  • Friends & Family Hospital Discounts
  • Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
  • Non-contributory life insurance
  • Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
  • Access to resources, tools and services to support your wellbeing
  • Employee recognition programmes
  • Industry leading training and development opportunities

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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