Helpline Advisor Job at Office Angels (Dover)

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

28639.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Helpline Advisor

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britai...

Location

United Kingdom , Glasgow

Salary:

24947.00 GBP / Year

Circle Health Group

Expiration Date

May 31, 2026

Requirements

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
Proficient in the use of a PC, including the use of software and systems
Previous experience working in customer service or sales roles

Job Responsibility

Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
Consistently meet all key performance indicators
Use multiple CHG systems to book, re-schedule and cancel appointments
Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
Outbound calls to patients and other key stakeholders will be required to convert enquiries

What we offer

25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities

Fulltime

Helpline Advisor

If you're seeking a role where you can really make a difference and support vuln...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
This post is subject to a DBS check
You'll need to be able to provide documents to show your right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Job Responsibility

Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Associate Director, Investigations

The Associate Director, Investigations provides senior leadership and advanced s...

Location

United States , Alpharetta

Salary:

154000.00 - 180000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or its non-U.S. equivalent – required
Advanced degree, including MBA, JD, or equivalent - required
7+ years of experience at a medical device, pharmaceutical, or other healthcare organization implementing a compliance program or other complementary job experience (such as roles within Internal Audit, Finance or Legal functions)
Expertise in Marketing or other fields will be considered upon demonstration of skill sets needed to perform the job duties
Experience in Healthcare industry – Device, Pharma, or Biotech is preferable
English language fluency required
Valued Advisor to business leaders with experience finding solutions to complex ethical issues
Excellent research, writing, and communication skills, and excellent ability to analyze complex matters and present them simply and clearly
Excellent organizational and time management skills with the ability to prioritize and manage a heavy and multi-directional workload
Demonstrates Integrity and commitment to the highest ethical standards and personal values

Job Responsibility

Oversight: Supports the implementation of the Global Compliance Program under the direction of the Chief Ethics & Compliance Officer
Risk Assessment Activities: Supports the annual Risk Assessment and reviews activity-specific plans by the business teams
Third Party Management: Leads the Third Party Seller and Non-seller Third Party (NSTP) compliance management and initiatives
Investigations: Leads the investigations into Ethics & Compliance related issues, allegations, or identified areas of risk
Helpline: Owns the helpline vendor relationship and managements the system, data flows and communications with internal and external stakeholders
Corrective Actions: Implements and tracks appropriate and consistent corrective actions for identified compliance issues and assessment activities
Written Standards: Provides support on the drafting, implementation and communication of Compliance-related policies and procedures
Program Management: Implements actions as specified in the annual work plan and KPIs
Training and Communications: Supports the implementation of the annual training and education plans
Monitoring and Auditing: Supports the Audit, Monitoring and Investigations teams in activities as required

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
attractive incentive compensation program

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Drexel Hill

Salary:

Not provided

CVS Health

Expiration Date

June 22, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state, click here to learn more
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus
Customer Service and Team Orientation
Communication Skills
Mathematical Reasoning

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Where permissible, the Pharmacy Technician may also support immunizations, which includes the following responsibilities: Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Educating patients about the importance of vaccines and referring patients to the Pharmacist-on-duty for vaccination questions

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
and other resources, based on eligibility

Fulltime

Helpline Advisor

Office Angels

Location:
United Kingdom , Dover

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 20, 2025

Compare pay for this role

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Associate Director, Investigations

Pharmacy Technician

Helpline Advisor

Office Angels

Location:United Kingdom , Dover

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:November 20, 2025

Compare pay for this role

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Helpline Advisor

Associate Director, Investigations

Pharmacy Technician

Location:
United Kingdom , Dover

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
November 20, 2025