Helpline Advisor Job at Office Angels (Dover)

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

28639.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role supporting vulnerable people through telephone helpline se...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Helpline Advisor

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britai...

Location

United Kingdom , Glasgow

Salary:

24947.00 GBP / Year

Circle Health Group

Expiration Date

May 31, 2026

Requirements

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
Proficient in the use of a PC, including the use of software and systems
Previous experience working in customer service or sales roles

Job Responsibility

Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
Consistently meet all key performance indicators
Use multiple CHG systems to book, re-schedule and cancel appointments
Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
Outbound calls to patients and other key stakeholders will be required to convert enquiries

What we offer

25 days holiday per year + bank holidays, increasing to 30 days with service
Private Pension Scheme
Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
Friends & Family Hospital Discounts
Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
Non-contributory life insurance
Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
Access to resources, tools and services to support your wellbeing
Employee recognition programmes
Industry leading training and development opportunities

Fulltime

Helpline Advisor

If you're seeking a role where you can really make a difference and support vuln...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
This post is subject to a DBS check
You'll need to be able to provide documents to show your right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Job Responsibility

Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Associate Director, Investigations

The Associate Director, Investigations provides senior leadership and advanced s...

Location

United States , Alpharetta

Salary:

154000.00 - 180000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or its non-U.S. equivalent – required
Advanced degree, including MBA, JD, or equivalent - required
7+ years of experience at a medical device, pharmaceutical, or other healthcare organization implementing a compliance program or other complementary job experience (such as roles within Internal Audit, Finance or Legal functions)
Expertise in Marketing or other fields will be considered upon demonstration of skill sets needed to perform the job duties
Experience in Healthcare industry – Device, Pharma, or Biotech is preferable
English language fluency required
Valued Advisor to business leaders with experience finding solutions to complex ethical issues
Excellent research, writing, and communication skills, and excellent ability to analyze complex matters and present them simply and clearly
Excellent organizational and time management skills with the ability to prioritize and manage a heavy and multi-directional workload
Demonstrates Integrity and commitment to the highest ethical standards and personal values

Job Responsibility

Oversight: Supports the implementation of the Global Compliance Program under the direction of the Chief Ethics & Compliance Officer
Risk Assessment Activities: Supports the annual Risk Assessment and reviews activity-specific plans by the business teams
Third Party Management: Leads the Third Party Seller and Non-seller Third Party (NSTP) compliance management and initiatives
Investigations: Leads the investigations into Ethics & Compliance related issues, allegations, or identified areas of risk
Helpline: Owns the helpline vendor relationship and managements the system, data flows and communications with internal and external stakeholders
Corrective Actions: Implements and tracks appropriate and consistent corrective actions for identified compliance issues and assessment activities
Written Standards: Provides support on the drafting, implementation and communication of Compliance-related policies and procedures
Program Management: Implements actions as specified in the annual work plan and KPIs
Training and Communications: Supports the implementation of the annual training and education plans
Monitoring and Auditing: Supports the Audit, Monitoring and Investigations teams in activities as required

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
attractive incentive compensation program

Fulltime

New

Store Associate

We're building a world of health around every individual — shaping a more connec...

Location

United States , Huntington

Salary:

15.00 - 18.00 USD / Hour

CVS Health

Expiration Date

June 24, 2026

Requirements

At least 16 years of age
Remaining upright on the feet, particularly for sustained periods of time
Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

Job Responsibility

Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
Supporting opening and closing store activities, when needed
Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

Helpline Advisor

Office Angels

Location:
United Kingdom , Dover

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
September 29, 2025

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