Helpline Advisor Job at Victim Support (Cardiff)

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

28639.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role supporting vulnerable people through telephone helpline se...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

If you're seeking a role where you can really make a difference and support vuln...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

If you're seeking a role where you can really make a difference and support vuln...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
This post is subject to a DBS check
You'll need to be able to provide documents to show your right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Job Responsibility

Efficiently and empathetically handle inbound calls from clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries, offering support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within the organisation, to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Associate Director, Investigations

The Associate Director, Investigations provides senior leadership and advanced s...

Location

United States , Alpharetta

Salary:

154000.00 - 180000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree or its non-U.S. equivalent – required
Advanced degree, including MBA, JD, or equivalent - required
7+ years of experience at a medical device, pharmaceutical, or other healthcare organization implementing a compliance program or other complementary job experience (such as roles within Internal Audit, Finance or Legal functions)
Expertise in Marketing or other fields will be considered upon demonstration of skill sets needed to perform the job duties
Experience in Healthcare industry – Device, Pharma, or Biotech is preferable
English language fluency required
Valued Advisor to business leaders with experience finding solutions to complex ethical issues
Excellent research, writing, and communication skills, and excellent ability to analyze complex matters and present them simply and clearly
Excellent organizational and time management skills with the ability to prioritize and manage a heavy and multi-directional workload
Demonstrates Integrity and commitment to the highest ethical standards and personal values

Job Responsibility

Oversight: Supports the implementation of the Global Compliance Program under the direction of the Chief Ethics & Compliance Officer
Risk Assessment Activities: Supports the annual Risk Assessment and reviews activity-specific plans by the business teams
Third Party Management: Leads the Third Party Seller and Non-seller Third Party (NSTP) compliance management and initiatives
Investigations: Leads the investigations into Ethics & Compliance related issues, allegations, or identified areas of risk
Helpline: Owns the helpline vendor relationship and managements the system, data flows and communications with internal and external stakeholders
Corrective Actions: Implements and tracks appropriate and consistent corrective actions for identified compliance issues and assessment activities
Written Standards: Provides support on the drafting, implementation and communication of Compliance-related policies and procedures
Program Management: Implements actions as specified in the annual work plan and KPIs
Training and Communications: Supports the implementation of the annual training and education plans
Monitoring and Auditing: Supports the Audit, Monitoring and Investigations teams in activities as required

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
attractive incentive compensation program

Fulltime

Helpline Advisor

Victim Support

Location:
United Kingdom , Cardiff

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 25, 2026

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Category:Call Center

Contract Type:Not provided

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Job Responsibility:

Requirements:

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