Helpline Advisor Jobs

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

28639.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role supporting vulnerable people through telephone helpline se...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to a DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

Helpline Advisor

Helpline Advisor role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
Subject to DBS check

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Senior Ethics & Compliance Manager

The Ethics & Compliance, Sr. Manager will be a key member of the Ethics, Complia...

Location

Spain , Madrid

Salary:

Not provided

Planetly

Expiration Date

Until further notice

Requirements

10+ years of experience overseeing ethics and compliance programs
5+ years’ experience conducting both integrity and HR investigations in a corporate environment (prior government service experience relevant as well)
Multilingual capability or experience delivering compliance programs in a multinational environment
Must be fluent in English
Demonstrated experience designing and delivering Code of Conduct, compliance, or ethics training programs across diverse employee populations
Familiarity with international compliance standards (e.g., FCPA, UK Bribery Act, GDPR, global trade regulations, human rights frameworks)
Proven ability to translate complex regulatory requirements into practical, accessible training materials
Advanced degree (e.g., JD, MBA, or related field) or relevant professional certifications (e.g., CCEP, CCEP-I) preferred

Job Responsibility

Develop, implement, and maintain the organization’s ethics and compliance program in alignment with applicable laws, regulations, and industry best practices
Monitor the effectiveness of compliance policies, procedures, and training, making updates as needed
Manage the Code of Trust (aka our Code of Conduct) ensuring that it is up to date, understood, and enforced
Design and deliver ethics and compliance training programs for employees, managers, and third parties
Promote a culture of integrity and ethical decision-making across the organization
Manage the intake, triage, and investigation of ethics and compliance concerns reported through the helpline, email, or other channels
As requested, be the lead investigator on internal investigations, conducting thorough, impartial, and timely investigations into employee complaints, allegations of misconduct, violations of company policies, and ethics concerns across the organization
Drive data collection and analysis, review documents, prepare interview outlines, conduct interviews, and complete investigation reports
Collaborate with HR, Legal, Information Security, and other internal teams to ensure consistent application of policies and resolution of cases
Act as a trusted advisor to HR Business Partners, managers, and employees on complex employee relations issues

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

New

Senior Ethics & Compliance Manager

The Ethics & Compliance, Sr. Manager will be a key member of the Ethics, Complia...

Location

Spain , Madrid

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

10+ years of experience overseeing ethics and compliance programs
5+ years’ experience conducting both integrity and HR investigations in a corporate environment (prior government service experience relevant as well)
Multilingual capability or experience delivering compliance programs in a multinational environment
Must be fluent in English
Demonstrated experience designing and delivering Code of Conduct, compliance, or ethics training programs across diverse employee populations
Familiarity with international compliance standards (e.g., FCPA, UK Bribery Act, GDPR, global trade regulations, human rights frameworks)
Proven ability to translate complex regulatory requirements into practical, accessible training materials
Advanced degree (e.g., JD, MBA, or related field) or relevant professional certifications (e.g., CCEP, CCEP-I) preferred

Job Responsibility

Develop, implement, and maintain the organization’s ethics and compliance program in alignment with applicable laws, regulations, and industry best practices
Monitor the effectiveness of compliance policies, procedures, and training, making updates as needed
Manage the Code of Trust (aka our Code of Conduct) ensuring that it is up to date, understood, and enforced
Design and deliver ethics and compliance training programs for employees, managers, and third parties
Promote a culture of integrity and ethical decision-making across the organization
Manage the intake, triage, and investigation of ethics and compliance concerns reported through the helpline, email, or other channels
As requested, be the lead investigator on internal investigations, conducting thorough, impartial, and timely investigations into employee complaints, allegations of misconduct, violations of company policies, and ethics concerns across the organization
Drive data collection and analysis, review documents, prepare interview outlines, conduct interviews, and complete investigation reports
Collaborate with HR, Legal, Information Security, and other internal teams to ensure consistent application of policies and resolution of cases
Act as a trusted advisor to HR Business Partners, managers, and employees on complex employee relations issues

What we offer

Comprehensive healthcare coverage
Flexible PTO
Equity RSUs
Annual performance bonus opportunities
Retirement account support
14+ weeks of paid parental leave
Career development opportunities
Company-paid privacy certification exam fees

Fulltime

New

Customer Advisor

Looking to kickstart a lasting career? Join a multi-award-winning company that t...

Location

United Kingdom , Swansea

Salary:

24636.15 GBP / Year

Admiral Group Plc

Expiration Date

February 09, 2026

Requirements

Passionate about providing great service to customers
Strong communication skills
Enjoy being a team player
Motivated and target driven
Eager to learn & develop
Can show resilience - even when calls get challenging

Job Responsibility

Chat with customers over the phone each day, ensuring they receive exceptional service
Follow compliance standards
Handle calls from current customers, finding ways to assist them, whether it’s getting the best renewal price, adding extra coverage, or resolving general queries

What we offer

Eligible for up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
Option to buy or sell up to an additional five days of annual leave
Chance to earn monthly incentives
Financial & Mortgage Advice
24-Hour Ecare
Cycle to Work Scheme
Annual Holiday Allowance
Flexible Working
Simply Health

Fulltime

New

Chief Accountant

Join a dynamic and growing business! We are looking for a candidate with team sp...

Location

Canada , Montréal

Salary:

90000.00 - 115000.00 CAD / Year

Randstad

Expiration Date

December 19, 2025

Requirements

Degree in finance, accounting, or a related field
3 to 5 years of experience in a similar role, preferably in an SME
Knowledge of Canadian Accounting Standards for Private Enterprises (ASPE)
Excellent financial analysis skills and proficiency in Excel
Ability to work independently and manage multiple priorities in a dynamic environment
Team supervision experience

Job Responsibility

Supervision of the Accounting Cycle: Manage all accounting operations, including entries, monthly and annual closings
Financial Reporting Management: Prepare and present accurate financial statements that comply with accounting standards
Cash Flow Monitoring: Analyze and manage cash flows to ensure the financial health of the company
Budget Control: Prepare and monitor budgets, performing variance analyses
Team Management and Training: Supervise and train accounting staff, ensuring their professional development
Audit Preparation: Organize and prepare the necessary documentation for external audits

What we offer

A stimulating, collaborative work environment that values teamwork
A competitive salary
Flexible arrival/departure hours
Hybrid work model
Up to 4 weeks of paid vacation per year for a good work-life balance
Summer schedule

Fulltime

!

Helpline Advisor

Office Angels

Location:
United Kingdom, Dover

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
September 12, 2025

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