Helpline Adviser Job at 360 Resourcing Solutions (Dover)

Helpline Adviser

Helpline Adviser role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Migrant Help

Expiration Date

March 31, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
This post is subject to a Disclosure and Barring Service (DBS) check

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

Helpline Adviser

Our helpline advisors act as the first point of contact for our service users an...

Location

United Kingdom , Birkenhead

Salary:

23200.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficient in MS Office and database/software programmes
Ability to attain relevant information and relay concise messages accurately
Good interpersonal skills and the ability to encourage positive working relationships
Excellent listening skills
Ability to remain calm, confident and professional
Legal right to work in the United Kingdom

Job Responsibility

Act as the first point of contact for service users
Speak with service users directly in relation to a range of services
Provide assistance with service referrals
Give advice on a range of issues
Provide information or signposting to other services
Process electronic referrals
Ensure all information is accurately and precisely recorded and is in accordance with service criteria

Fulltime

Support Adviser

Make a real difference with our MND Connect team. Your compassion and clear comm...

Location

United Kingdom , Northampton

Salary:

27900.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in information-giving, ideally via helplines or support services
Collaborative team player who shares knowledge and supports others
Solution-focused, proactive and quick to learn
Empathetic, resilient and confident supporting people in distress
Skilled communicator, able to build rapport by phone and in writing
Experience with CRM/contact centre systems and Microsoft 365
Professional, discreet and committed to safeguarding best practice

Job Responsibility

Respond promptly to helpline calls, emails and forum posts
Offer tailored guidance through active listening and sensitive questioning
Provide clear information on MND Association services and signpost to external support
Liaise with professionals and MND Care Centres to support complex cases
Maintain accurate, confidential records and complete admin tasks efficiently
Help improve services and uphold high-quality standards
Identify and act on risks, including safeguarding concerns
Promote the Association’s resources, values and mission in all interactions

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Senior Customer Service Advocate

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

India , Chennai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware
Basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

New

Physical Therapy Aide

Join a collaborative team dedicated to delivering exceptional patient care as a ...

Location

United States , Tucson

Salary:

Not provided

ATI Physical Therapy

Expiration Date

Until further notice

Requirements

High School diploma
Must be 18+ years
Healthcare and/or customer service experience

Job Responsibility

Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time
Promote an efficient patient intake and registration process and assist clinicians with timely scheduling
Effectively onboard new patients reviewing relevant paperwork, verifying benefits, and completion of medical forms
Support Physical Therapist by preparing and cleaning treatment areas, as well as setting up and adjusting exercise equipment
Monitor patient progress and provide feedback the therapy team
Assist patients in performing exercises and support their prescribed home exercise programs

What we offer

Paid Time Off: Generous PTO, holiday pay, CEU, and “Be Well Days”
Medical, Dental & Vision Coverage: Flexible plan options
401(k) Match: Competitive employer matching
Childcare Tuition Assistance: Discounted rates
Health Savings & Flexible Spending Accounts: Tax-saving options
Short- & Long-Term Disability: 100% employer paid income protection plans
Life Insurance: Employer-paid and voluntary options
Parental Leave & Adoption Assistance: Paid time for new parents and support for adoption costs
Wellness Programs: Including weight-loss and lifestyle coaching, digital mental-health support, and 24/7 virtual telehealth access
Corporate Discounts: Exclusive deals for employees

Fulltime

New

MuleSoft Developer

The MuleSoft Developer role requires a minimum of 3 years of experience with the...

Location

India , Pune

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 3+ years’ project experience with MuleSoft AnyPoint Platform
Minimum 2+ years’ Prior experience implementing Integration Patterns utilizing web services (SOAP/REST), APIs or batch processes
Strongly prefer MuleSoft Developer – Level 1 and Level 2 Certifications
Prior experience with relational databases and transact SQL
Prior experience working on an agile project
Excellent written and oral communication skills

Job Responsibility

Work on client engagements with the project team to understand the user requirements and deliver a customized integration solution
Be responsible for the design, development, and implementation of the solution
Participate in project requirements meetings (as necessary) with business analysts and architects
Assist the project team with technical aspects of a solution, time estimates, integration documentation and data mapping documents
Build customized integration solutions utilizing the third-party integration/ETL tool
Works closely with the development team to implement solutions based on Mulesoft Anypoint Platform
Collaborate with the project management team to communicate technical issues and drive timely resolutions

Fulltime

Helpline Adviser

360 Resourcing Solutions

Location:
United Kingdom , Dover

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

Expiration:
March 31, 2026

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