Helpline Adviser Job at 360 Resourcing Solutions (Birkenhead)

Helpline Adviser

Helpline Adviser role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

360 Resourcing Solutions

Expiration Date

February 12, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Contracts & Rights Coordinator

The Contracts & Rights Coordinators support the Media & Entertainment Content te...

Location

United Kingdom , Leeds

Salary:

30000.00 - 37500.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Excellent attention to detail is essential
Strong and effective communication, interpersonal and influencing skills and an ability to build successful working relationships at all levels is a must
Ability to effectively manage competing priorities with a customer service approach
delivers quality even when reacting to changing circumstances
able to monitor own work to ensure it reaches successful completion
and plans ahead, anticipating potential problems
Contracts and data management experience is preferred
ideally in a media and/or legal environment
Ability to develop existing processes to meet the changing needs of the business and to continuously improve and develop understanding of new and innovative technologies
Proficient in using Google Suite e.g. Gmail, Sheets & Docs, Microsoft Office e.g. Excel and Word and workflow tools, such as Trello, Jira

Job Responsibility

Support in the end-to-end process from internal sign-off, preparing and issuing initial drafts of agreements and issuing signature copies of contracts and arranging for prompt signature
Ensure the timely and accurate input, update and maintenance of contracts and rights data into ITV’s systems to reflect new information and to apply updates to existing information
To act as a point of contact for all aspects of contracts and rights queries (internal & external), such as copyright clearance, underlying rights queries, industry and regulatory legislation, terms of trade, talent union and music agreements
Provide accurate and timely visibility of rights availability, including clearance and cost information, across the Media & Entertainment division
Build and maintain relationships with all internal stakeholders and external suppliers, managing enquiries with a first class customer service led approach
Support on ad-hoc projects as they arise and co-ordinate such projects across the Legal & Business Affairs team or ITV as required

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Senior Contracts & Rights Coordinator

To provide a comprehensive and first-class contracts and rights management servi...

Location

United Kingdom , Leeds

Salary:

37500.00 - 42500.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Supervisory skills and the ability to coach, develop and train team members is essential
Excellent attention to detail is essential
Strong and effective communication, interpersonal and influencing skills and an ability to build successful working relationships at all levels is a must
Ability to effectively manage competing priorities with a customer service approach
delivers quality even when reacting to changing circumstances
able to monitor own work to ensure it reaches successful completion
and plans ahead, anticipating potential problems.

Job Responsibility

Line manage, support and develop a team of Contracts & Rights Coordinators
set objectives, monitor team performance and serve as a positive role model embodying ITV values and behaviours
Drive processes efficiency, providing and encouraging creative solutions to advance the productivity of the team and ensure that the team is equipped with the resources required to operate as a successful contracts and rights management team
Manage the end-to-end process from internal sign-off, preparing and issuing initial drafts of agreements and issuing signature copies of contracts and arranging for prompt signature
Ensure all contract requests and enquiries are dealt with using a customer service led approach
Ensure the timely and accurate input, update and maintenance of contracts and rights data into ITV’s systems to reflect new information and to apply updates to existing information
To act as a point of contact for all aspects of contracts and rights queries (internal & external), such as copyright clearance, underlying rights queries, industry and regulatory legislation, terms of trade, talent union and music agreements
Build and maintain relationships with all internal stakeholders and external suppliers, managing enquiries with a first class customer service led approach
Support on ad-hoc projects as they arise and co-ordinate such projects across the Legal & Business Affairs team or ITV as required.

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Royalty statements Specialist

We’re looking for experienced and passionate Royalty Statement Specialists to jo...

Location

United Kingdom , Manchester

Salary:

28000.00 - 32000.00 GBP / Year

ITV

Expiration Date

January 29, 2026

Requirements

Proven experience in royalty accounting, finance, licensing, publishing, or similar data-heavy reporting roles
Strong proficiency in Excel/Google Sheets (including lookups, pivot tables and complex formulas) with demonstrable data analysis skills
Experience creating detailed royalty statements and/or managing end-to-end royalty payment processes
Ability to interpret contract or legal language relating to rights, payments, licensing or financial obligations

Job Responsibility

Prepare, calculate and issue accurate royalty statements in line with contractual terms, usage data and sales or distribution reports
Review, interpret and apply licensing, publishing and distribution agreements to ensure calculations meet contractual obligations
Collect, validate and reconcile usage data from multiple sources (e.g., sales reports, streaming data, third-party statements) to support robust and accurate reporting
Investigate discrepancies and resolve issues collaboratively with finance, legal, operations, external contributors and suppliers
Maintain and update royalty schedules, databases and records to ensure accuracy, completeness and compliance
Support month-end planning and deadlines by preparing required reports, reconciliations and documentation
Respond to queries from talent, agents, partners and internal teams with clarity and professionalism
Assist with internal and external audits by preparing supporting materials, reconciliations and explanations as required
Contribute to process and system improvements across data handling, reporting workflows and wider team efficiencies
Ensure all reporting activity complies with organisational policies, contractual requirements and industry standards

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

New

Production Journalist

We are looking for an experienced and multi-skilled Production Journalist to joi...

Location

United Kingdom , Bristol

Salary:

29034.00 - 34326.00 GBP / Year

ITV

Expiration Date

January 21, 2026

Requirements

Fully qualified NCTJ, BJTC or equivalent experience
Working knowledge of Ofcom code, media law and compliance
The ability to generate and develop original ideas and taking a creative approach to storytelling, treatments and production for both on-air and online
Knowledge and understanding of digital platforms and how to tap into new online audiences
Excellent organisational skills and demonstrate the ability to plan multiple stories while prioritising tasks
Strong writing skills for TV and digital
Excellent news judgment
A strong knowledge of the West Country and an awareness of the types of stories that engage our audiences across all platforms

Job Responsibility

Producing bulletins during Good Morning Britain, late and weekend bulletins
Curating our website and planning
Developing an online presence through our website, social media and the ITV West Country regional rail on ITVX
Generating and developing original ideas and taking a creative approach to storytelling, treatments and production for both on-air and online
Planning multiple stories while prioritising tasks
Working to tight deadlines and staying calm and approachable under pressure
Working long and unsociable hours at short notice
Travel to district offices or to work in other news operations as well as attending relevant forums, development sessions and meetings off site

What we offer

Flexible working with a range of options
Generous holiday allowance, plus you can buy more
Annual bonus opportunity
Competitive pension contribution
Save as you earn - with an opportunity to buy ITV shares
Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Fulltime

!

New

Direct Payment Specialist

We are looking for an enthusiastic and proactive individual to join our Adult Su...

Location

United Kingdom , Gloucester

Salary:

33143.00 - 36363.00 GBP / Year

Gloucestershire County Council

Expiration Date

February 05, 2026

Requirements

Flexible and adaptable in practice
professionally curious
maintain a high level of confidentiality
self-motivated
pragmatic
resilient
financial acumen to achieve solutions within a pre-set budget
confident communicator
ability to travel throughout the county and carry out appointments with vulnerable adults

Job Responsibility

Provide expert advice on Direct Payments to eligible individuals across Gloucestershire
support a range of professionals to promote Direct Payments as a choice
help customers setting up the direct payment arrangement
liaise with customers, care management and other stakeholders to resolve issues and provide information and advice
contribute to the maintaining of accurate records of staff and the people who use our service, in electronic format

What we offer

25.5 days annual leave rising to 30.5 days after 5 years’ service, plus bank holidays
Access to the Local Government Pension Scheme
Access to training and workshops
Clear career progression pathways
Staff discount scheme
Access to Employee Assistance Programme (EAP)
GCC’s Cycle to Work Scheme
Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
Gloucestershire Salary Sacrifice Green Car Scheme

Fulltime

Helpline Adviser

360 Resourcing Solutions

Location:
United Kingdom , Birkenhead

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 10, 2026

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