Helpline Adviser Job at Migrant Help (Dover)

Helpline Adviser

Helpline Adviser role providing advice, guidance, and support via telephone help...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a call centre/customer service/pressured environment and meeting deadlines
The capability to multitask using multiple systems at once whilst communicating verbally
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Right to work in the UK
Full employment history for the previous 3 years
DBS check clearance

Job Responsibility

Efficiently and empathetically handle inbound calls from clients
Work closely with colleagues and other departments within the organisation
Support clients following complex safeguarding disclosures
Provide an exemplary professional service through active listening, verbal, and written communication
Work collaboratively as part of a team to achieve organisational targets and KPI's
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up

What we offer

25 days Annual leave + 8 Bank holidays
Free parking
8% Employer pension contribution
Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Non-contributory pension scheme

Fulltime

New

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

360 Resourcing Solutions

Expiration Date

February 12, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

Fulltime

Helpline Adviser

Our helpline advisors act as the first point of contact for our service users an...

Location

United Kingdom , Birkenhead

Salary:

23200.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficient in MS Office and database/software programmes
Ability to attain relevant information and relay concise messages accurately
Good interpersonal skills and the ability to encourage positive working relationships
Excellent listening skills
Ability to remain calm, confident and professional
Legal right to work in the United Kingdom

Job Responsibility

Act as the first point of contact for service users
Speak with service users directly in relation to a range of services
Provide assistance with service referrals
Give advice on a range of issues
Provide information or signposting to other services
Process electronic referrals
Ensure all information is accurately and precisely recorded and is in accordance with service criteria

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Staff Product Manager, Data Platform

We are looking for a Staff Product Manager, Data Platform to own our data platfo...

Location

United States , San Francisco

Salary:

216000.00 - 255000.00 USD / Year

Abridge

Expiration Date

Until further notice

Requirements

7+ years of product management experience, with significant ownership of highly technical or platform products
Bachelor’s degree in Computer Science or a closely related field
Experience seeing and implementing the big picture on platform enablement, serving an ecosystem of different personas, from internal developers to end users to platform partners
Strong technical knowledge and the ability to work closely with world-class engineering partners to devise strategies, solve for complex system interdependencies, and build performant and scalable solutions to serve customer facing applications
Prior experience building products from scratch, ideally in fast-moving or ambiguous environments
Direct experience as a Platform Product Manager owning data ingestion, data storage, and data querying systems
Comfortable working deeply with system architecture, APIs, data models, and infrastructure tradeoffs

Job Responsibility

Own the data platform roadmap and operate the platform as a first-class product
Define and drive a unified data strategy across ingestion, retention, storage, querying
Ensure platform decisions are grounded in healthcare use cases and translate directly into product leverage
Make principled tradeoffs between flexibility for experimentation and the long-term needs of stability, performance, and maintainability
Own product decisions for ingestion pipelines across multiple data types, including audio, EHR, and other future data sources
Partner with engineering to design scalable, secure storage systems that support both current use cases and future healthcare products
Define access and querying patterns that reliably power analytics, ML pipelines, and customer-facing features
Set clear standards for data quality, reliability, latency, and availability across the platform
Anticipate scale challenges as data volume, complexity, and usage grow across teams and products
Ensure the platform meets enterprise-grade security, privacy, and compliance requirements inherent to healthcare

What we offer

Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA
Paid Parental Leave: Generous paid parental leave for all full-time employees
Family Forming Benefits: Resources and financial support to help you build your family
401(k) Matching: Contribution matching to help invest in your future
Personal Device Allowance: Tax free funds for personal device usage
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals

Fulltime

New

Inside Sales Representative

Ignite your career at Builders FirstSource, America’s largest supplier of buildi...

Location

United States , Idaho Falls

Salary:

Not provided

Builders FirstSource

Expiration Date

Until further notice

Requirements

High School Diploma
1-2 years in building material industry with extensive knowledge of product and application
Good interpersonal and customer relations skills
Strong verbal and written communication skills
Strong customer service skills
Knowledge of basic sales techniques and concepts
Strong attention to detail
Knowledge of business math
Knowledge of company products, production processes and product standards
Knowledge of building materials, applications, related equipment, and/or construction industry

Job Responsibility

Represents the company during the sales process by collecting customer product needs and design specifications over the phone or in person, and acting as liaison between purchasing, inside technical/design staff, production staff and customer
Responds to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups
Initiates telephone calls to customers to generate sales to achieve a projected sales goal
Actively engages in increasing knowledge of sales techniques and developing product and industry knowledge through attending company training programs and develops knowledge of residential, rural, industrial, and commercial construction
Provides accurate and complete material take offs of single/multiple family home projects
Provides technical assistance to drafting and engineering as required
Analyze and size various lumber products using appropriate software
Coordinates purchase and delivery of special products
Obtains information on pricing specifications, uses and availability
Codes and inputs customer orders, pricing information and additional data into the computer system

What we offer

Competitive, affordable benefits designed to make life better for you and the people you love
Provide great plans that help you and your family to live happier, healthier and more secure lives

Fulltime

New

Senior Copywriter

At AKQA, we believe in the imaginative application of art, technology, and human...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Direct with narrative conviction
Lead with creative hunger
Be a storyteller with taste
Craft with obsession
Think beyond the ad
Make ideas PR-able by design
Elevate the room
Challenge the brief, respectfully
Guard the quality
Mentor with generosity and pressure

Job Responsibility

Be the narrative lead across campaigns, content platforms, film, social, digital communication, and brand storytelling
Guide multidisciplinary teams through the entire creative journey from insight to idea to execution
Raise the standard of craft and elevate how brands show up in culture

New

Mobile Event Expert

This role supports retail sales events by providing customers with a comprehensi...

Location

United States , Atlanta

Salary:

20.00 - 35.19 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED (Required)
Less than 2 years 6 months Retail experience in high volume environment (Preferred)
Less than 2 years 6 months of customer service and/or sales experience, Retail environment (Preferred)
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Drive sales performance by collaborating with retail and partner sales associates during events to meet sales targets
Build community partnerships by networking with local businesses to increase brand awareness and support event participation
Engage proactively with diverse customers to provide product education, answer inquiries, and ensure customer satisfaction
Train and support sales associates to adapt to the event environment and deliver consistent customer experiences
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Helpline Adviser

Migrant Help

Location:
United Kingdom , Dover

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 01, 2026

Expiration:
January 12, 2026

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