Helpline Adviser Job at Office Angels (Dover)

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

360 Resourcing Solutions

Expiration Date

March 31, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

Migrant Help

Expiration Date

March 31, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
This post is subject to a Disclosure and Barring Service (DBS) check

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

What we offer

Our working week is 35 hours per week offering flexibility and work life balance
Enhanced family friendly provisions
Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
Option to buy or sell up to 5 days of annual leave
Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions
Wellbeing support
Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme

Fulltime

Support Adviser

Make a real difference with our MND Connect team. Your compassion and clear comm...

Location

United Kingdom , Northampton

Salary:

27900.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in information-giving, ideally via helplines or support services
Collaborative team player who shares knowledge and supports others
Solution-focused, proactive and quick to learn
Empathetic, resilient and confident supporting people in distress
Skilled communicator, able to build rapport by phone and in writing
Experience with CRM/contact centre systems and Microsoft 365
Professional, discreet and committed to safeguarding best practice

Job Responsibility

Respond promptly to helpline calls, emails and forum posts
Offer tailored guidance through active listening and sensitive questioning
Provide clear information on MND Association services and signpost to external support
Liaise with professionals and MND Care Centres to support complex cases
Maintain accurate, confidential records and complete admin tasks efficiently
Help improve services and uphold high-quality standards
Identify and act on risks, including safeguarding concerns
Promote the Association’s resources, values and mission in all interactions

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Labor & Employment Attorney

We are looking for an experienced Labor & Employment Attorney to join our team i...

Location

United States , Sacramento

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Juris Doctor (J.D.) degree with a minimum of 3-5 years of experience in employment law
Proven expertise in advising on compliance with California and federal employment laws
Strong ability to analyze and interpret legislation, legal journals, and government regulations
Excellent writing skills for drafting articles, reports, and presentations
Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
Ability to deliver training and guidance to both legal and non-legal professionals
Active attorney license with deep knowledge of California labor laws

Job Responsibility

Serve as a subject matter expert on labor and employment laws at the state, federal, and local levels
Offer expert advice and guidance through the Labor Law Helpline to support compliance efforts
Develop and deliver presentations, seminars, and webinars on employment law topics
Write and edit articles and reports for organizational publications and resources
Conduct training sessions to educate both legal professionals and non-lawyers on employment law compliance
Analyze and interpret legislative updates, regulations, and legal developments to ensure accuracy in advice and content
Collaborate with internal teams to create and maintain compliance-related products and services
Provide editorial oversight for written materials to ensure clarity and legal accuracy
Stay updated on changes in labor and employment law to maintain expertise
Assist in the preparation of legal correspondence and documentation as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Clinical Nurse Specialist, Orthopaedics

Blackrock Health Hermitage Clinic is a private hospital providing a full range o...

Location

Ireland , Lucan, Co. Dublin

Salary:

Not provided

Blackrock Health Hermitage Clinic

Expiration Date

Until further notice

Requirements

Be registered in the general division of the Register of Nurses maintained by NMBI
Have at least five years recent relevant post-registration nursing experience (full-time or equivalent hours part-time) in an acute hospital setting and a minimum of two years nursing experience in Orthopaedic Nursing
Have acquired a level 8 post registration Quality and Qualifications Ireland (QQI), National Framework of Qualifications (NFQ) major academic award relevant to the specialist area- Orthopaedic Nursing (or similar)
Clinical Skills
Management skills
Leadership skills
IT skills
Quality focus
Risk Management
Clinical audit

Job Responsibility

Plan and initiate care and treatment modalities within agreed protocols to achieve patient centred outcomes and evaluate their effectiveness
Utilize assessment skills and techniques to determine each patient/family needs
Plan all care in collaboration with the patient
Provide specialist advice to patients on appropriate products to meet their needs
Liaise as appropriate with other members of the multidisciplinary team (MDT) regarding any aspect of patient care
Develop, document and update care, discharge and teaching plans and documentation as necessary
Evaluate the care/information given and reassess accordingly
Co-ordinate and track the completion of the patient reported outcome measures (P.R.O.M.S.) at the pre and post-operative assessments, review the patient post-operatively at 6 months, 2 years, 5 years, 10 years, 15 years and 20 years and record any complications in accordance with the Irish National Orthopaedic Register (INOR) template
Monitor and review data input from this hospital
Attend to the routine calls from patients by the use of a telephone helpline, provide timely specialist advice or consultation as appropriate

What we offer

Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted café
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy

Fulltime

New

Strategy Analyst

Strategy Analyst position at CSGM a.s. Provide analytical expertise across strat...

Location

Czech Republic , Praha - Karlín

Salary:

Not provided

Sport Vision Czechia s.r.o.

Expiration Date

Until further notice

Requirements

Master’s degree (or equivalent) in Finance, Business, Economics, Engineering, or a related field
Ideally 2–5 years’ experience in strategy consulting, corporate development, investment banking, or analytical roles
Strong proficiency in financial modeling, data analysis, and Excel/PowerPoint
Excellent research skills, with the ability to synthesize complex datasets
Comfortable working in cross-functional teams and managing projects under tight deadlines
Ability to distill technical or market data into actionable insights for executive audiences
Strong English communication skills
Detail-oriented, structured, and intellectually curious
Quick learner with strong problem-solving skills and analytical rigor
Collaborative and adaptable, thriving in small, high-performing teams

Job Responsibility

Provide analytical expertise across strategy and transformation projects
Financial modeling, market research, benchmarking
Support the CSO in answering ad-hoc CEO/Board strategic questions
Develop executive presentations
Build and maintain financial models (business cases, scenario analyses) to support strategic decision-making
Conduct in-depth market research, competitive benchmarking, and industry analysis
Translate complex data into clear insights and actionable recommendations for senior stakeholders
Prepare high-quality executive presentations and materials for the CEO, Board, and leadership team
Support the Chief Strategy Officer (CSO) in addressing ad-hoc strategic questions and priority topics
Collaborate with cross-functional teams to gather data and drive project execution

Fulltime

New

Ikea food

In the restaurant area, we ensure that our customers have several options, incre...

Location

Portugal , Almancil, Faro

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

I like working in restaurants, in a team in a dynamic and collaborative way
I like customer contact and the desire to offer a good service that gives our customers a reason to return to IKEA more often
Ability to manage stress, sense of responsibility and ability to establish priorities and organize one's work efficiently
Flexible and receptive approach to change, with a proactive and entrepreneurial spirit, looking for new ways of doing things and improving the customer experience

Job Responsibility

Ensure a clean, organized and inviting work space
Work in the kitchen preparing and cooking dishes
Provide service in the customer restaurant, actively approaching the customer
Work in the co-workers restaurant
Work in the Bistro preparing delicacies and providing customer service
Work in the Swedish Grocery store providing customer service and managing the sales space
Contribute to safety, efficiency and good operational practices in accordance with current routines and food safety standards (HACCP)

What we offer

Co-workers Restaurant with diverse and healthy options at an affordable price
Schedules communicated in advance
Social and psychological support through the CÖNTIGO program
Annual bonus
Discounts and benefits in partnerships: gyms, technology, cosmetics, hotels, travel, etc.
Opportunities for ongoing online, in-class and on-the-job training

Parttime

Helpline Adviser

Office Angels

Location:
United Kingdom , Dover

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
September 19, 2025

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