Helpline Adviser Job at Office Angels (Dover)

Helpline Adviser

Our helpline advisors act as the first point of contact for our service users an...

Location

United Kingdom , Birkenhead

Salary:

23200.00 - 25000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficient in MS Office and database/software programmes
Ability to attain relevant information and relay concise messages accurately
Good interpersonal skills and the ability to encourage positive working relationships
Excellent listening skills
Ability to remain calm, confident and professional
Legal right to work in the United Kingdom

Job Responsibility

Act as the first point of contact for service users
Speak with service users directly in relation to a range of services
Provide assistance with service referrals
Give advice on a range of issues
Provide information or signposting to other services
Process electronic referrals
Ensure all information is accurately and precisely recorded and is in accordance with service criteria

Fulltime

Helpline Adviser

Part of the Eligibility Advice and Guidance Line (EAGL) team, the Helpline Advis...

Location

United Kingdom , Dover

Salary:

25710.00 - 28670.00 GBP / Year

360 Resourcing Solutions

Expiration Date

February 12, 2026

Requirements

Proven experience providing exemplary customer service skills/background
Demonstrable experience of working in a pressured environment and meeting deadlines, targets and KPI’s
The capability to multitask using multiple systems at once whilst communicating verbally, with the ability to adapt to new systems
High attention to detail and working systematically particularly in accurate record keeping and timely records
High level of motivation, resilience, and emotional intelligence
Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

Job Responsibility

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Support clients following complex safeguarding disclosures, raising any concerns with the relevant departments and authorities adhering to set procedures
Provide an exemplary professional service through active listening, verbal, and written communication to both external and internal clients
Work collaboratively as part of a team to achieve organisational targets and KPI’s
Attend regular coaching/mentoring sessions, 1-2-1’s, team meetings, training, and appraisals
Keep full, concise, and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work

Fulltime

Support Adviser

Make a real difference with our MND Connect team. Your compassion and clear comm...

Location

United Kingdom , Northampton

Salary:

27900.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in information-giving, ideally via helplines or support services
Collaborative team player who shares knowledge and supports others
Solution-focused, proactive and quick to learn
Empathetic, resilient and confident supporting people in distress
Skilled communicator, able to build rapport by phone and in writing
Experience with CRM/contact centre systems and Microsoft 365
Professional, discreet and committed to safeguarding best practice

Job Responsibility

Respond promptly to helpline calls, emails and forum posts
Offer tailored guidance through active listening and sensitive questioning
Provide clear information on MND Association services and signpost to external support
Liaise with professionals and MND Care Centres to support complex cases
Maintain accurate, confidential records and complete admin tasks efficiently
Help improve services and uphold high-quality standards
Identify and act on risks, including safeguarding concerns
Promote the Association’s resources, values and mission in all interactions

What we offer

28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
24/7 GP access via phone and video
Life assurance and confidential counselling helplines
Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
Access to Benefit Hub for discounts on everyday shopping
Enhanced pension scheme
Opportunities for training and personal development
Hybrid working

Fulltime

Associate General Counsel of Compliance

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , New York City

Salary:

168000.00 - 228000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

6+ years of in-house and/or outside counsel experience in a compliance role within a global organization
JD or equivalent degree and bar affiliation
Strong leadership skills with the ability to mentor team members and model best practices
Excellent communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels of the organization
Proven experience with investigations of sensitive claims
Strong business acumen with the ambition to contribute broadly across the business

Job Responsibility

Global Compliance Advice: Provide expert counsel to business stakeholders on a variety of global compliance issues, including data privacy and security, anti-corruption, sanctions, whistleblowing, and general third-party risk management
Internal Investigations and Reporting: Lead internal investigations into potential compliance issues, respond to complex regulatory or governmental inquiries, manage helpline reports and caseload, ensure effective implementation of remediation plans, and report progress to HD leadership
Compliance Training and Communication: Lead the global compliance training strategy and develop related materials, including communications, ensuring that the HD’s staff understand all relevant legal and ethical obligations. Educate senior leaders, including those in gatekeeping roles, on key regulatory risks
Policy Development and Integration: Develop, periodically update, and manage HD’s Code of Business Conduct and related policies in line with leading guidance on corporate compliance programs. Design and advise on processes, procedures, and controls needed for operational integration and effectiveness
Data Protection: Manage HD’s Global Data Protection Framework and partner with Information Security to investigate and remediate data incidents, file breach notifications, and engage with regulators as needed
Third Party Risk Management: Develop and advise on processes to manage potential risk posed by third parties in all areas of the business, including M&A, particularly with regard to anti-corruption, sanctions, modern slavery, and other trade restrictions
All other duties as assigned

What we offer

Bonus target range: 40-55%
Opportunity to participate in the company's Bonus Swap program, including potential matching restricted stock units (RSUs)
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

New

Director of Rooms

We currently have an amazing opportunity for an experienced Director of Rooms to...

Location

Taiwan , Taipei

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in a similar role, preferably in luxury hospitality
Strong leadership skills with experience in managing multiple departments and teams
Expertise in operational management, financial control, and guest relations
Ability to handle guest complaints and requests with professionalism and a commitment to excellence
Fluent in both English and Mandarin Chinese, with the ability to communicate clearly in both languages
Legal right to work in Taiwan

Job Responsibility

Lead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments
Ensure clear communication and follow-up on guest or employee requests, issues, and special requirements
Interview and train new team members, conducting regular performance reviews and fostering their professional development
Monitor staff schedules and activities, ensuring standards are met and team members are well-supported
Conduct daily inspections of all Rooms Division areas to maintain high operational standards
Resolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience
Manage financial goals, including labor expenses, supplies, and equipment costs
Work with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue
Support the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets
Develop employee programs that encourage training, growth, and career advancement within the Rooms Division

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Fulltime

New

Group Accounts Coordinator

Coordinate group room reservations and related functions with in-house departmen...

Location

United States , Deer Valley

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts
Provide and maintain sincere, courteous, and knowledgeable service to all guests and associates
Be proficient in all areas of reservations and general operations of the hotel
Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
Coordinate tasks and work with other departments
serve as a departmental role model or mentor
assign and ensure work tasks are completed on time and that they meet appropriate quality standards
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor
Follow all company policies and procedures
ensure uniform and personal appearance is clean and professional

Fulltime

New

Marketing Communication Manager

The Marketing and Communications Manager is part of an important team that creat...

Location

Indonesia , Bintan Lagoi Bay

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Marketing, Public Relations, Business Administration or related major and 4 years experience in the sales, marketing, digital or related professional area
hospitality marketing or digital advertising experience preferred
OR 4-year bachelor's degree in Marketing, Public Relations, Business, or related major
2 years experience in the sales, marketing, digital or related professional area
hospitality marketing or digital advertising agency experience preferred

Job Responsibility

Executes annual marketing plan to budget
Partners with Operations, Food & Beverage and Sales teams to execute promotions and campaigns
Acts as the liaison between the marketing department and advertising agency
Manages F&B media schedules
Partners with property Revenue Management
Executes email marketing, and display advertising
Maintains engagement with Cluster eCommerce manager
Facilitates social media engagement and updating content
Develops and executes promotions campaign
Engages in proactive online reputation management

Fulltime

New

Sr Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...

Location

United States , Omaha

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High school diploma or GED
Five (5) or more years of related experience or an equivalent combination
Excellent communication skills including written, verbal, and listening
Ability to multi-task and time management skills required
Excellent computer skills
Excellent negotiation skills
Strong product knowledge
Reliability, organization, and attention to detail required

Job Responsibility

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Expedites backorders
May pull inventory and prepare order for shipment to customer
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Helpline Adviser

Office Angels

Location:
United Kingdom , Dover

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
September 19, 2025

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Job Responsibility:

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