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Robert Half Logo Robert Half · IT - Administration

Helpdesk Technician

United States, Seattle · Job Posted February 14, 2026
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Job Description

Robert Half is seeking a Helpdesk Technician to support a legal services organization based in Seattle, Washington. This role involves stabilizing day-to-day IT operations while the firm’s internal IT resource is out on extended leave, including Microsoft 365 administration, user provisioning, workstation setup, vendor coordination, and supporting an upcoming document management system rollout. The position is onsite, that is a 3-month contract opportunity with potential to extend.

Job Responsibility

  • Provide onsite helpdesk support for a 50+ user professional services environment
  • Administer Microsoft 365 accounts, including user setup, modifications, and deactivations
  • Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues
  • Configure workstations, laptops, printers, and peripheral devices
  • Set up DUO MFA and remote access for hybrid users
  • Troubleshoot practice management software and Outlook calendaring issues
  • Coordinate escalations with third-party infrastructure/vendor support teams
  • Assist with document management system rollout and end-user support
  • Develop and document internal IT processes and onboarding checklists
  • Support hardware/software rollouts and office build-out coordination

Requirements

  • 6+ years of Helpdesk or Desktop Support experience in a business environment
  • Strong Microsoft 365 administration experience
  • Experience with hosted Exchange environments (Intermedia preferred)
  • Active Directory user provisioning and permissions management
  • Experience setting up Windows 10/11 workstations (Lenovo/Dell environments)
  • Printer and network troubleshooting experience
  • Experience supporting hybrid (remote + onsite) users
  • Strong documentation and organized troubleshooting skills
  • Professional demeanor with ability to support executive-level users onsite
  • Professional, polished demeanor
  • Strong communicator with non-technical users (older attorneys with varied tech comfort levels)
  • Calm and patient under pressure
  • Ability to explain technical issues clearly

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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