Helpdesk Technician Job at Robert Half (Culver City)

Helpdesk Technician

The Helpdesk Technician is the first point of contact for all Americas i.e. US, ...

Location

United States , Dallas

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
associate degree or relevant technical certifications (CompTIA A+, ITF+, etc.) preferred
Basic knowledge of IT concepts, computer hardware, and software troubleshooting
Familiarity with Microsoft Windows, macOS, and Microsoft 365 applications
Ability to diagnose and resolve common end-user technical issues
Strong verbal and written communication skills with a customer-focused approach
Ability to remain calm, professional, and effective under pressure

Job Responsibility

Serve as the frontline IT support resource, providing timely assistance to employees via phone, email, ticketing system, and in‑person requests
Diagnose and resolve first-level technical issues across Windows/macOS devices, Microsoft 365 applications, account access, MFA, printers, peripherals, mobile devices, and basic network connectivity
Manage and document all support activity, ensuring accurate ticket logging, proper prioritization, and escalation to higher support tiers when necessary
Support hardware and system setup, including workstation configuration, software installations, and onboarding/offboarding tasks such as account provisioning
Troubleshoot Microsoft Teams Rooms technology, addressing audio/video problems, device connectivity, and meeting room hardware performance
Maintain clear communication and high-quality service, contributing to user guides, knowledge base materials, and delivering a friendly, professional support experience

What we offer

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support

Fulltime

Helpdesk Technician

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

United Kingdom , London

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

Ownership and Work Ethic: Demonstrates a strong sense of ownership, accountability, and self-motivation, managing tasks and priorities independently
Multi-Platform IT Support Expertise: Provides end-user IT support across macOS, Windows, and Linux, combined with help desk experience in Google Workspace and Microsoft Azure environments
Device and Configuration Management: Brings experience in IT Asset and Configuration Management, including hands-on use of MDM tools like Microsoft Intune, Kandji, or similar solutions
Collaboration and Communication: Communicates clearly and works effectively within a distributed, international team, supporting coordination across locations and time zones
Networking and Troubleshooting Skills: Possesses basic knowledge of LAN, Wi-Fi, and VPN networking to diagnose issues and escalate problems appropriately

Job Responsibility

User Support and Service Quality: The role provides first-line support to UK users and assists the wider European IT team when needed. It serves as a key reference point for end-user support, ensuring queries are resolved efficiently. The focus is on delivering consistently high-quality, reliable IT services
Documentation and Knowledge Management Responsibilities: include creating and maintaining clear, current documentation for solutions, procedures, and workarounds. This ensures knowledge is shared and support processes are standardized. Good documentation underpins continuity of service and user self-help
Device, Desktop, and AV Support: The position offers hands-on technical support for desktop and mobile systems in Apple and Lenovo environments. It also maintains and supports video conferencing and AV equipment (such as Logitech and Cisco) to ensure meeting rooms function reliably. These tasks help guarantee that day-to-day technology for users and meetings runs smoothly
Onboarding, Offboarding, and Asset Management: The role owns onboarding and offboarding processes, including provisioning devices via multiple MDM platforms. It involves preparing assets, managing stock, and keeping accurate asset records in the ITSM platform. This supports smooth employee lifecycle transitions and robust asset control
Collaboration, Projects, and Vendor Coordination: The job requires proactive management of operational tasks and close collaboration with the Global Service Desk. It includes participation in IT projects like hardware refreshes, office setups, and technology rollouts. The role also coordinates with external vendors to resolve issues promptly while maintaining a professional and engaged presence

What we offer

Work Your Way: Enjoy hybrid working, with a mix of home and office days. Plus, for up to 30 days per year, work from anywhere
Grow with us: Get access to learning resources, mentorship and a growth plan tailored to you
Thrive and perform: Enjoy private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

Helpdesk Technician

Robert Half is seeking a Helpdesk Technician to support a legal services organiz...

Location

United States , Seattle

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

6+ years of Helpdesk or Desktop Support experience in a business environment
Strong Microsoft 365 administration experience
Experience with hosted Exchange environments (Intermedia preferred)
Active Directory user provisioning and permissions management
Experience setting up Windows 10/11 workstations (Lenovo/Dell environments)
Printer and network troubleshooting experience
Experience supporting hybrid (remote + onsite) users
Strong documentation and organized troubleshooting skills
Professional demeanor with ability to support executive-level users onsite
Professional, polished demeanor

Job Responsibility

Provide onsite helpdesk support for a 50+ user professional services environment
Administer Microsoft 365 accounts, including user setup, modifications, and deactivations
Manage hosted Exchange (Intermedia) accounts and troubleshoot email/calendar integration issues
Configure workstations, laptops, printers, and peripheral devices
Set up DUO MFA and remote access for hybrid users
Troubleshoot practice management software and Outlook calendaring issues
Coordinate escalations with third-party infrastructure/vendor support teams
Assist with document management system rollout and end-user support
Develop and document internal IT processes and onboarding checklists
Support hardware/software rollouts and office build-out coordination

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Helpdesk Technician

Varsity is hiring for a Helpdesk Technician to join our Remote Support team. The...

Location

United States , Los Angeles

Salary:

Not provided

Varsity Technologies

Expiration Date

Until further notice

Requirements

Windows OS Proficiency: Strong working knowledge of Windows 10/11 and basic Windows Server interaction (e.g., user account management, permissions, and troubleshooting)
Identity Management: Experience with user provisioning, password resets, security settings, and user management in Okta, Entra, and similar systems
Microsoft 365 Administration: Familiarity with user account setup, license assignment, mailbox troubleshooting, and some Teams/SharePoint user level support
Device Support: Skilled in diagnosing and resolving issues with desktops, laptops, and mobile devices
Networking Knowledge: Understanding device network connectivity, VPNs, wireless troubleshooting, and resolving device level Internet access
Security Awareness: Knowledge of MFA setup, phishing identification, endpoint protection, and cybersecurity best practices
Remote Support Tools: Proficiency with remote control tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop, Screen Connect (or similar)
Service Ticket Systems: Experience using platforms like Zendesk, Freshservice, or ServiceNow to manage and document support requests
Customer Service Skills: Ability to communicate clearly and empathetically with non-technical users, ensuring a positive support experience

Job Responsibility

Serve as the first point of contact for client technical issues via chat, voice, sms, and email
Troubleshoot and resolve device, software, and connectivity issues
Assist with setup and configuration of user accounts, email, personal computing and mobile devices
Provide support for commonly used office applications like Google and Microsoft (among others)
Document issues and resolutions accurately in the ticketing system
Work with technicians, engineers, and other Varsity staff for timely resolution including escalations and transfers to field team
Learn, follow, and enhance operating procedures
Follow, update, and create Knowledge base
Adhere to procedures and policies on customer service, service delivery, and cybersecurity
Maintain exceptional customer service in all customer interactions

What we offer

Competitive salary
Comprehensive benefits package
Flexible working conditions
Chance to become part of a team that thrives on excellence
Employee loan programs
Financial education
Peer support
100% Medical/Dental/Vision

Fulltime

Senior Helpdesk Technician

We are seeking a Senior Helpdesk Technician to be based in our Boston office. Th...

Location

United States , Boston

Salary:

Not provided

BSC Group

Expiration Date

Until further notice

Requirements

Relevant degree or diploma in an Information Systems or Information Technology field
2-4 years of experience providing helpdesk support
Knowledge of Microsoft operating systems, and Office suite of applications (O365/M365)
An understanding of basic LAN/WAN, Active Directory, DHCP, DNS and other Windows protocols
Must be able to drive to remote offices for on-site support as needed
Experience in deployment and imaging technologies

Job Responsibility

Manage incoming requests from end users in a quick, friendly manner and log them into a helpdesk ticketing system
Diagnose and troubleshoot hardware, software and network issues from end user reported cases
Add and expand on documentation in an internal knowledgebase system
Develop internal training materials for end users
Assist in internal processes for imaging, managing, and deploying hardware
Assist with IT onboarding and offboarding of employees
User administration across on-premises and cloud-based systems
Work closely with the Systems Administrator and IT management on large infrastructure projects
Help manage anti-virus, MDM/MAM, and device encryption
Complete projects and other responsibilities as assigned

Fulltime

Tier 2 Helpdesk Technician

We are looking for a skilled Tier 2 Helpdesk Technician to join our team in Cano...

Location

United States , Canoga Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2–5 years of hands-on experience providing Tier 2 support in a managed services environment
Strong expertise in Microsoft 365, QuickBooks, and Azure administration
Proficiency with Meraki firewalls, VLANs, and switch management
Familiarity with VPN technologies, DNS systems, and Active Directory
Demonstrated ability to troubleshoot and resolve server and network issues
Excellent documentation skills with attention to detail
Ability to work independently and collaboratively in a team setting
Effective communication skills, both verbal and written, for interacting with users and stakeholders

Job Responsibility

Deliver Tier 2 technical support to resolve complex issues related to servers, applications, and user groups
Manage the onboarding and offboarding process, including account provisioning and user setup
Configure and deploy PCs, workstations, and peripheral devices for end users
Administer Microsoft 365, including troubleshooting and providing support for QuickBooks and related applications
Maintain and manage Azure environments, ensuring optimal performance and security
Oversee Meraki firewall and switch configurations, addressing network infrastructure needs
Diagnose and resolve issues with VLANs, VPNs, and DNS systems
Document processes and solutions thoroughly to ensure consistency and quality
Collaborate with team members to provide excellent service and proactive support
Communicate effectively with end users and stakeholders to address technical concerns

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

IT Helpdesk Technician

Are you an enthusiastic IT professional ready to make a difference in a dynamic ...

Location

United Kingdom , Thurrock, Essex

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Job Responsibility

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

What we offer

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Fulltime

First Line Helpdesk Technician

The role entails the logging and diagnosis of issues which can either be resolve...

Location

United Kingdom , Barnsley

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills with the ability to work both independently and part of a team
Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
IT literate with the ability to learn in-house systems
Able to explain technical details clearly to non-technical users without using jargon
Analysis, research and problem-solving skills
Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure
Due to shift work own transport would be advantageous

Job Responsibility

Handle support requests via phone or ticketing system
Log, categorise and prioritise tickets accurately and according to urgency
Ensure that tickets are responded to in a timely manner
Escalate complex problems to the relevant team where required
Maintain an accurate record of issues and resolutions
Communicate effectively with the end user at each stage of the ticket
Setup and configuration of new mobile phones and handheld devices
Troubleshooting issues with hardware i.e. printers
Provide support for widely used software such as Microsoft Office and other standard applications
Provide support for in-house applications and systems across the business

Fulltime

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