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Helpdesk Tech II

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MyTennisLessons

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Location:
United States , San Francisco

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30.00 - 42.00 USD / Hour
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Job Description:

Helpdesk Technicians support SpotOn Employees and Contractors both global and local requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. The major portion of the day is spent addressing tickets. Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned.

Job Responsibility:

  • Keep regular office hours in assigned SpotOn office
  • Handling tickets for tasks such as
  • User administration (onboarding, offboarding, changes, resets, unlocks, etc)
  • Desktop support (hardware, software, and services)
  • Licensing (provisioning and deprovisioning)
  • Hardware requests
  • Asset tracking (assignment, return, retirement)
  • Auditing (User and Accounts)
  • Regular maintenance and patching
  • Basic hardware setup and repair

Requirements:

  • Intermediate Knowledge of Okta User/Group Management
  • Intermediate Knowledge of Google Workspace User/Group Management/Administration
  • Intermediate Knowledge of Macintosh and Windows Configuration and Administration
  • Moderate Skill in Troubleshooting Desktop Hardware
  • Basic Skill in Upgrading and basic repair of PC hardware
  • Moderate Knowledge with Networking Technologies
  • Moderate Knowledge in VoIP Softphone and Telephony Services
  • Good US English verbal and written communication skills (multi-lingual preferred)
  • 3 year in similar Helpdesk role
  • 2 years with Google Apps for Business or similar service
  • 2 years with Okta or similar service
  • High school diploma

Nice to have:

  • CompTIA A+, Network+, and/or Tech+ or similar preferred
  • multi-lingual preferred
What we offer:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • RSUs
  • Paid vacation, 10 company holidays, sick time, and volunteer time off
  • Employee Resource Groups to build community and inclusion at work
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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