Helpdesk Tech I Job at MyTennisLessons (San Francisco)

IT Helpdesk - First line support

IT Helpdesk - First Line Support position in Farnborough, providing first-class ...

Location

United Kingdom , Farnborough

Salary:

12.50 - 13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

A positive attitude and a knack for customer service
Basic knowledge of IT systems and troubleshooting techniques
Excellent communication skills
Ability to work in a fast-paced environment while juggling multiple tasks
A desire to learn and grow in the tech field

Job Responsibility

Provide friendly, first-class support to staff and students via phone, email, and in-person
Diagnose and troubleshoot IT issues
Assist users with software and hardware inquiries
Document problems and resolutions in our ticketing system
Collaborate with the IT team to improve processes and enhance user experience

Fulltime

Customer Service Specialist

Temporary Customer Service Specialist role supporting diverse range of users inc...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Provide clear and timely assistance to apprentices, employers, and internal teams
Investigate user-reported issues and replicate scenarios
Follow structured troubleshooting guides
Document findings and next steps accurately
Maintain strong communication with customers
Handle sensitive or escalated issues with professionalism
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice, responsiveness, and support quality
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration with passionate team
Professional growth and continuous improvement
Possible temp to perm opportunity

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Product Support Specialist

Reporting directly into the Senior Manager, Support Services, you’ll be responsi...

Location

United Kingdom , London

Salary:

Not provided

Multiverse

Expiration Date

Until further notice

Requirements

Proven 2+ years experience with at least 1 year experience in a tech specialist role in customer support, client service, or helpdesk — ideally within education, training, or a tech-enabled environment
Strong background in client communication, with the ability to build trust and manage expectations effectively
Excellent written communication—fluent in Plain English, with the ability to explain complex or sensitive topics clearly
Strong interest in technology enabled products
Strong reading comprehension and problem-solving skills
Experience managing high ticket volumes while maintaining service standards
Confidence and professionalism when handling complaints, escalations, and stakeholder interactions
A proactive mindset and a passion for continuous improvement
Ability to thrive in a fast-changing environment with frequent product updates and evolving team responsibilities
A team player who can influence others positively and help raise the bar for support quality

Job Responsibility

Respond to support tickets via Intercom with clarity, empathy, and urgency—supporting apprentices, employers, and internal teams
Problem Solving & Troubleshooting: Confidently investigate user-reported issues by impersonating users, replicating scenarios, and following structured troubleshooting guides
Technical Ticket Writing: Accurately document findings and next steps in clear, well-structured technical tickets in line with internal guidelines
Build trust and maintain strong communication with customers, handling sensitive or escalated issues with professionalism
Demonstrate strong comprehension skills—accurately read, interpret, and respond to complex or unclear requests
Handle complaints and challenging conversations with care, aiming for effective and fair resolution
Manage and prioritise a high volume of tickets, balancing efficiency with accuracy and tone
Confidently push back on stakeholders when necessary, with a clear, respectful approach
Act as a role model in the team—setting a standard for tone of voice, responsiveness, accountability, and support quality
Become a product expert, deepening your understanding of all features and use cases and keep up to date with product releases and adjust support approaches accordingly

What we offer

Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!

Fulltime

Helpdesk Tech II

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

33.00 - 42.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Basic hardware setup and repair

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Helpdesk Tech I

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

22.00 - 31.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware, testing, provisioning, and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM, EDR, etc.)
Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Auditing (Users and Accounts)

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Helpdesk Tech II

Helpdesk Technicians support SpotOn Employees and Contractors both global and lo...

Location

United States , San Francisco

Salary:

30.00 - 42.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Intermediate Knowledge of Okta User/Group Management
Intermediate Knowledge of Google Workspace User/Group Management/Administration
Intermediate Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Moderate Knowledge with Networking Technologies
Moderate Knowledge in VoIP Softphone and Telephony Services
Good US English verbal and written communication skills (multi-lingual preferred)
3 year in similar Helpdesk role
2 years with Google Apps for Business or similar service

Job Responsibility

Keep regular office hours in assigned SpotOn office
Handling tickets for tasks such as
User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, and services)
Licensing (provisioning and deprovisioning)
Hardware requests
Asset tracking (assignment, return, retirement)
Auditing (User and Accounts)
Regular maintenance and patching
Basic hardware setup and repair

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Audio-Visual Technician

The AV Technician provides general meeting room and video teleconference (VTC) s...

Location

United States , Colorado Springs

Salary:

21.00 - 25.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must have an active Top Secret which requires U.S. Citizenship
Three (3) years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred
Must have strong customer service skills, ability to communicate with leadership, capable of general IT troubleshooting, experience supporting DoD (any service), strong general computing skills
Experience with scheduling VTC systems or media
High school diploma or general education degree (GED) and a minimum of 3 years relative experience, higher education, military service, or combination of qualified experience, higher education or military service preferred

Job Responsibility

Creates/reviews and deny, approve, or modify reservations and requests within the online conference room scheduling app
Unlocks and opens all classified conference rooms 30 minutes prior to the customer’s meeting start time
Ensure customers have access to the requested equipment prior to the scheduled event
Coordinates with SSC Det 5 Government VTC lead, Helpdesk, Base A/V team, Base Tech Control for all IT and VC troubleshooting issues
Provides LRA TA services for SIPRNet Tokens as the SIPR Token Local Registration Authority (LRA) Trusted Agent (TA) Customer Support
Provides LRA TA services for software certificates

What we offer

Medical
Dental
Vision
401(K) Immediate Vesting
Company Life Insurance
Short-Term and Long-Term Disability Insurance
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Helpdesk Tech I

MyTennisLessons

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 11, 2026

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