Helpdesk System Administrator Job at Trace3 (Colorado Springs)

Specialist, ETS Helpdesk (System Administrator II)

Start with customer, end with customer; Own it End-to-End in technical capabilit...

Location

Malaysia , Bangsar South

Salary:

Not provided

Delivery Hero

Expiration Date

Until further notice

Requirements

Minimum of 5 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices
Great team player who knows how to solve complex issues in conjunction with subject matter experts
ITIL, CompTIA A+ or relevant professional certifications are highly desirable
Ability to work independently and own problems end-to-end
High service orientation and customer skills
Ability to work under pressure and tight deadlines
Excellent verbal and communication skills
An individual who pays attention to details
At least deep knowledge in one or more of the following areas: JIRA & Confluence usage
Configuration management through KACE deployment

Job Responsibility

Able to work independently to ensure our internal users have their IT issues resolved
Communicate to users via chat/f2f/emails to determine the nature of any problems they encounter
Lead the Onboarding and Offboarding activities and processes end to end
Investigating, diagnosing and solving computer software and hardware independently with minimal supervision
Setting up accounts for staff, ensuring that all platforms used by the company are installed
Maintain and outperform KPIs/OKRs/SLAs and CSAT scores
Business travel may be required within local markets
Administration, planning and installation of Windows and Mac systems
Installing and configuring computer hardware, software, printers, door access and CCTV
Basic network troubleshooting

Fulltime

Helpdesk Administrator

Office Angels are currently recruiting for a Helpdesk Administrator for our clie...

Location

United Kingdom , Bracknell

Salary:

13.75 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independently

Job Responsibility

Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns
Handle incoming and outgoing calls efficiently and effectively
Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes
Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes
Monitor and complete work orders for any remedial actions, both in-house and contractor-related

Fulltime

New

Physical Security System Administrator 1

We are seeking a Physical Security System Administrator 1 to join our Security a...

Location

United States , San Jose

Salary:

83120.00 - 124680.00 USD / Year

M.C. Dean, Inc

Expiration Date

Until further notice

Requirements

BS degree and 1+ Years of progressive experience or HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Demonstrated understanding of Windows patching and vulnerability remediation
Basic knowledge of large-scale networking, VLANS and routing
Requires reliable attendance at customer site during work hours required by customer
1+ years troubleshooting physical security systems in an enterprise environment to include Access Control, Key Box Management, and Video surveillance systems
1+ years experience in deploying or auditing physical security systems such as new site programming, new hardware additions, and validating correct system programming for building objects
1+ years experience working on IT related systems such as servers, workstations, and network switches
Ability to travel up to 10%

Job Responsibility

Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
Answer Help desk phone calls
triage initial phone calls providing support and determine when escalation is required
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls
document troubleshooting steps prior to completing ticket and or escalating to next level of support
Support daily operations to include monitoring and reviewing system logs
Performs root cause analysis on significant issues at appropriate level of support
Implementation and maintenance of updates and enhancements of Security Video Management System, Security Key Management System, Security Access Control System Inventory Management System, Visitor Management System and other systems
Programming of software for new and existing Physical Security Systems
Updating Security System configurations as required by project

What we offer

A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave

Property Helpdesk Administrator

The Helpdesk & Resource Planner is a key member of the Property Helpdesk Team, r...

Location

United Kingdom , Bracknell

Salary:

Not provided

Choice Care Group

Expiration Date

June 27, 2026

Requirements

A good standard of general education to GCSE level or equivalent (essential)
Proven experience in resource planning, with the ability to manage workloads, schedules, and contractor coordination effectively
Sound understanding of facilities management, including maintenance processes, compliance requirements, and service delivery standards
Familiarity with Health & Safety legislation in the context of building maintenance (advantageous)
Competent in using Microsoft Excel for data entry, tracking, and reporting
Strong analytical and problem-solving skills, including the ability to diagnose issues remotely via telephone
Capable of lateral thinking to identify practical and cost-effective solutions
Willingness to travel to Choice Care Group Homes as required
Able to work independently with minimal supervision, demonstrating initiative and reliability
Excellent communication and interpersonal skills, with a professional and approachable manner

Job Responsibility

Act as the central point of contact for all property repair and maintenance requests
Assess and prioritise incoming requests, determine specific requirements, and coordinate responses using internal Property Team members or approved external contractors
Manage the QFM system, ensuring all data, purchase orders, and documentation are accurate, authorised, and processed in a timely manner
Provide administrative support to the Property Team, including managing holiday requests, sickness records, and training logs
Maintain and update all relevant property-related paperwork and ensure compliance with Health & Safety legislation and company policies
Support the Property Team with technical and administrative tasks, acting as the first point of contact for queries and updates
Oversee the upkeep of the QFM database and purchase order generator
Assist in the development and administration of service and maintenance agreements, including contractor performance monitoring, cost control, and annual reviews
Plan and allocate resources effectively to ensure timely completion of maintenance tasks and statutory inspections
Monitor workloads and availability of internal and external teams to optimise scheduling and reduce delays

What we offer

Learning Academy - Adult Care Worker Level 2 and Lead Adult Care Worker Level 3 qualifications for all staff
Holiday entitlement - starting from 28 days inclusive of bank holidays
Sick pay entitlement
Employee Assistance Programme - comprehensive health and wellbeing support for staff
Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
Christmas bonus - vouchers for all staff members
Life insurance
Annual staff awards - this year each winner received £400 and we had over 30 winners in total
Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars

Fulltime

System Administrator, Technical Services, Identity and Access Management (IAM)

As the Identity and Access Management (IAM) team, our primary goal is to ensure ...

Location

Canada

Salary:

Not provided

Shopify

Expiration Date

Until further notice

Requirements

Managing corporate identities, configuring new services with SSO, and administering cloud identity providers such as Okta and Google Workspace
Working knowledge of authentication and authorization protocols (SAML, OAuth 2.0, OpenID…)
Working with access controls and flows for business systems
Managing a ticket queue within an IT Service Desk environment
Implementing and supporting new technologies organization-wide
Working remotely, while maintaining collaboration with multiple teams and stakeholders to ship projects
Prioritizing tasks based on impact on the users and company

Job Responsibility

Managing user groups, rules and workflows within Okta and Google Workspace
Configuring applications with single sign-on (SSO)
Collaborating with teams such as IT, Talent Technology and various Security teams to optimize and iterate on our IAM workflows
Responding to and managing employee help requests in Slack and in our Helpdesk ticketing system
Seeking out and implementing opportunities to automate tasks to increase team efficiency
Writing end user documentation to support our fast-growing organization
Participating on a team on-call rotation for disruption and incident response within a subset of our tooling

Fulltime

Helpdesk Administrator

Helpdesk Administrator - Rochester Rochester, Kent. Admin. Secretarial and PA - ...

Location

United Kingdom , Rochester

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Good working knowledge of IT systems to include word, excel and data basis
Office and Administration with previous data input experience
Previous experience of working in an environment with a high level of customer contact.

Job Responsibility

Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system
Log, prioritise, and manage helpdesk tickets to ensure timely resolution of IT issues
Troubleshoot hardware, software, network, printer, and email problems for end users
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripheral equipment
Support user account administration including password resets, permissions, and access requests
Escalate unresolved technical issues to second-line support or specialist teams when necessary
Maintain accurate records of incidents, service requests, and technical solutions within the helpdesk system
Assist with onboarding and offboarding processes including device setup and account creation
Provide remote support and guidance to users on IT systems and applications
Monitor IT equipment inventory and coordinate repairs or replacements where required

Fulltime

System Administrator

We are looking for a highly skilled and motivated System Administrator to overse...

Location

United States , West Bend

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience as a System Administrator or in a related role, with a strong understanding of IT infrastructure
Proficiency in managing Microsoft Entra ID (Azure AD) and Active Directory environments
Hands-on experience with Windows 11 device management and enterprise-level endpoint solutions
Knowledge of endpoint security tools such as CrowdStrike Falcon and monitoring tools like Pulseway
Familiarity with ticketing systems such as Jira and security platforms like Akamai and Netskope
Strong troubleshooting skills for hardware, software, network, and telephony issues
Excellent communication skills and the ability to collaborate effectively with cross-functional teams

Job Responsibility

Manage and maintain Microsoft Entra ID (Azure AD) and Active Directory, including user provisioning, group policies, and access controls
Configure and deploy endpoint management solutions using Microsoft Intune, ensuring compliance and performance for Windows 11 devices
Monitor IT systems and automate workflows using tools like Pulseway to ensure system efficiency and reliability
Provide technical support and resolve issues through Jira Service Management or similar helpdesk platforms
Troubleshoot and optimize network performance using CatchPoint and ensure uptime through proactive monitoring
Administer secure web and application delivery platforms such as Akamai to maintain system security
Implement cloud security measures and data protection policies using Netskope
Manage endpoint detection and response tools like CrowdStrike Falcon to safeguard against threats
Conduct security awareness training and phishing simulations using KnowBe4 to enhance organizational cybersecurity
Create and maintain clear system documentation, procedures, and knowledge base articles for internal use

What we offer

medical, vision, dental, life and disability insurance
company 401(k) plan

Fulltime

Helpdesk Administrator

Office Angels are recruiting for an urgent, ongoing temporary Administrator role...

Location

United Kingdom , Meadowfield, Durham

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous administration experience
Strong communication skills (both phone and email)
Excellent organisational skills and attention to detail
Confident using internal systems and Microsoft Office
Able to work in a fast-paced, reactive environment
Available to start immediately and commit to an ongoing assignment

Job Responsibility

Logging reactive jobs and planned preventative maintenance (PPM) tasks onto the internal system
Monitoring a shared helpdesk inbox and actioning or escalating queries
Updating client portals with job statuses and completion notes
Taking inbound calls from clients, engineers and contractors
Scheduling and dispatching engineers
Raising purchase orders and sales opportunities
Maintaining accurate records and reporting on job performance
Providing general administrative support to ensure smooth office operations

Fulltime

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Helpdesk System Administrator

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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