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Helpdesk Support

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Location:
Sweden , Stockholm

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a service-oriented and technically skilled Helpdesk Support professional to provide first-line IT support and ensure smooth day-to-day operations for end users. In this role, you will be the go-to problem solver, helping users navigate technical challenges and keeping systems running like a well-tuned engine.

Job Responsibility:

  • Provide first-line technical support via phone, email, and ticketing systems
  • Diagnose and resolve hardware, software, and network-related issues
  • Log, track, and manage support tickets, ensuring timely updates and resolutions
  • Escalate complex issues to second- or third-line support teams when necessary
  • Install, configure, and maintain user devices, applications, and systems
  • Support user account management, including access rights and password resets
  • Maintain documentation of common issues, solutions, and support procedures
  • Assist with onboarding and offboarding processes, including equipment setup
  • Monitor system performance and report recurring technical issues
  • Provide guidance and training to users on IT tools and best practices

Requirements:

  • Degree or certification in Information Technology, Computer Science, or a related field
  • Experience in IT support, helpdesk, or technical support roles
  • Familiarity with operating systems such as Windows, macOS, and mobile platforms
  • Knowledge of networking fundamentals, Active Directory, and Office 365 or similar tools
  • Experience working with ticketing systems and remote support tools
  • Strong problem-solving and troubleshooting abilities
  • Excellent communication and customer service skills
  • Ability to explain technical concepts in a clear and user-friendly way
  • Good organizational skills with the ability to manage multiple tasks
  • Patience and a proactive approach to user support
  • Ability to work independently and as part of a team
  • Attention to detail and commitment to service quality
What we offer:
  • A collaborative and supportive IT environment
  • Opportunities to develop technical skills and grow within the organization
  • Exposure to a wide range of systems and technologies
  • A culture that values teamwork, learning, and innovation
  • Competitive compensation and benefits package

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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