CrawlJobs Logo
EnglishJobs.se Logo EnglishJobs.se · IT - Administration

Helpdesk Support

Sweden, Stockholm · Job Posted April 27, 2026
Apply Position
Job Link Share

Job Description

We are looking for a service-oriented and technically skilled Helpdesk Support professional to provide first-line IT support and ensure smooth day-to-day operations for end users. In this role, you will be the go-to problem solver, helping users navigate technical challenges and keeping systems running like a well-tuned engine.

Job Responsibility

  • Provide first-line technical support via phone, email, and ticketing systems
  • Diagnose and resolve hardware, software, and network-related issues
  • Log, track, and manage support tickets, ensuring timely updates and resolutions
  • Escalate complex issues to second- or third-line support teams when necessary
  • Install, configure, and maintain user devices, applications, and systems
  • Support user account management, including access rights and password resets
  • Maintain documentation of common issues, solutions, and support procedures
  • Assist with onboarding and offboarding processes, including equipment setup
  • Monitor system performance and report recurring technical issues
  • Provide guidance and training to users on IT tools and best practices

Requirements

  • Degree or certification in Information Technology, Computer Science, or a related field
  • Experience in IT support, helpdesk, or technical support roles
  • Familiarity with operating systems such as Windows, macOS, and mobile platforms
  • Knowledge of networking fundamentals, Active Directory, and Office 365 or similar tools
  • Experience working with ticketing systems and remote support tools
  • Strong problem-solving and troubleshooting abilities
  • Excellent communication and customer service skills
  • Ability to explain technical concepts in a clear and user-friendly way
  • Good organizational skills with the ability to manage multiple tasks
  • Patience and a proactive approach to user support
  • Ability to work independently and as part of a team
  • Attention to detail and commitment to service quality

What we offer

  • A collaborative and supportive IT environment
  • Opportunities to develop technical skills and grow within the organization
  • Exposure to a wide range of systems and technologies
  • A culture that values teamwork, learning, and innovation
  • Competitive compensation and benefits package
EnglishJobs.se - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Helpdesk Support

8 matching positions

New

IT Helpdesk Support

At UNOX, our Helpdesk & Infrastructure team plays a vital role in ensuring smoot...
Location
Location
Italy , Campodarsego, Padova
Salary
Salary:
Not provided
unox.com Logo
UNOX
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical, troubleshooting and problem-solving skills
  • A collaborative mindset and a proactive approach to work
  • Curiosity and a willingness to explore and apply new technologies
  • Experience providing both in-person and remote IT support
  • Ability to prioritise tasks and work efficiently in a fast-paced environment
  • Effective communication in Italian and English (spoken and written)
  • Knowledge of networking fundamentals (switching, routing, VLANs, inter-VLANs)
  • Understanding of PC and laptop hardware components
  • Experience with installing and troubleshooting operating systems (Windows, macOS) and productivity applications (Office 365, browsers, etc.)
  • Entry-Level (<2 years)
Job Responsibility
Job Responsibility
  • Provide technical support to employees, diagnosing and resolving hardware and software issues
  • Configure, maintain, and optimise IT devices (PCs, smartphones, printers, etc.)
  • Identify and prevent recurring issues by analysing root causes
  • Participate in technology improvement projects to enhance workplace efficiency
  • Monitor software licences and ensure compliance
  • Liaise with external IT partners when required
  • Document and share best practices within the IT team
What we offer
What we offer
  • Work-Life balance initiatives
  • Paid time off & overtime
  • Company canteen
  • Personal and family welfare
  • Health insurance & welfare programs
  • Pension & retirement plans
  • Mentorship & coaching
  • Career growth & training programs
  • Diversity & inclusion policies
  • Company car & transportation benefits
  • Fulltime
Read More
Arrow Right

IT Helpdesk Support

We are currently looking for an IT Helpdesk Support professional on behalf of ou...
Location
Location
United Kingdom , London
Salary
Salary:
14.00 - 17.00 GBP / Hour
goodmanmasson.com Logo
Goodman Masson
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years experience in IT Helpdesk / IT Support
  • Strong troubleshooting and communication skills
  • Hands-on and proactive approach
  • Able to work independently in a busy office environment
Job Responsibility
Job Responsibility
  • Providing first-line IT helpdesk support to office users
  • Troubleshooting hardware, software, and connectivity issues
  • Responding to IT queries and support requests
  • Setting up and fixing equipment where required
  • Supporting general day-to-day IT operations across the office
  • Fulltime
Read More
Arrow Right

IT Helpdesk Support Analyst: Bury

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team withi...
Location
Location
United Kingdom , Bury
Salary
Salary:
Not provided
butcher-barlow.co.uk Logo
Butcher & Barlow
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
  • Strong working knowledge of Microsoft Office (essential)
  • Exposure to Microsoft 365 technologies
  • Good understanding of Windows operating systems
  • Excellent communication and customer service skills
  • Ability to explain technical concepts to non-technical users
  • Strong organisation and time management skills
  • Ability to work independently and as part of a team
  • Full, clean UK driving licence (essential)
  • Willingness to travel between branch offices
Job Responsibility
Job Responsibility
  • Provide support for software, hardware, and user issues
  • Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
  • Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
  • Perform user account administration (new starters, leavers, access changes)
  • Deliver one-to-one and small group end-user training on IT systems and applications
  • Log, track, and resolve helpdesk tickets in line with SLAs
  • Set up and maintain PCs, laptops, printers, and mobile devices
  • Assist with basic network and connectivity issues
  • Travel to branch offices as required to provide on-site support
  • Document procedures and contribute to IT knowledge bases
  • Fulltime
Read More
Arrow Right

Customer Helpdesk Support Representative

We are looking for individuals who are not only customer-focused but also posses...
Location
Location
United Kingdom , Abingdon
Salary
Salary:
26000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer-focused
  • willingness to learn strong technical skills
  • strong customer focus
  • willing to take ownership of customer issues and drive them to resolution
  • comfortable and confident communicating with customers via phone, chat and email
  • ability to break down troubleshooting steps simply and effectively
Job Responsibility
Job Responsibility
  • Identify and diagnose a wide range of technical issues that customers may encounter with their broadband connections
  • Ask customers the right questions to gather information for accurate diagnosis
  • Utilize diagnostic software and knowledge databases to assist customers efficiently
  • Resolve customers' technical issues during initial contact whenever possible
  • Maintain empathy and clear communication with customers, explaining technical jargon simply
What we offer
What we offer
  • Salary rising to £27,500 within 9 months
  • max £200 a month bonus
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off
  • Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to online Learning Management System
  • Long service benefits and monthly employee recognition
  • Enhanced maternity and paternity provisions
  • Fulltime
Read More
Arrow Right

Customer Helpdesk Support

We are looking for individuals who are not only customer-focused but also posses...
Location
Location
United Kingdom , Abingdon
Salary
Salary:
26000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • customer-focused
  • willingness to learn strong technical skills
  • strong customer focus
  • willing to take ownership of customer issues and drive them to resolution
  • comfortable and confident communicating with customers via phone, chat and email
  • ability to break down trouble shooting steps simply and effectively
Job Responsibility
Job Responsibility
  • Diagnostic Skills: identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections
  • Effective Questioning: asking customers the right questions to gather information
  • Utilizing Tools and Resources: using various tools and resources designed to aid in troubleshooting
  • First-Call Resolution: resolving customers' technical issues during their initial contact whenever possible
  • Empathy and Communication: maintaining a high level of empathy and clear communication with customers
What we offer
What we offer
  • Generous employer pension
  • up to 8% matched contribution
  • Income protection & life assurance
  • 25 days holiday (plus bank holidays)
  • holiday purchase scheme
  • Yay Days and your Birthday off!
  • Health cash plan
  • 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice
  • Unlimited access to our online Learning Management System
  • Long service benefits and monthly employee recognition
  • Fulltime
Read More
Arrow Right

It Helpdesk Support Administrator

Location
Location
Greece , Athens
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of experience in IT support or a similar role
  • Strong knowledge of LAN/WAN networks and Microsoft environments
  • Excellent troubleshooting and problem-solving skills
  • Technical degree (preferred)
  • Fluent in English and a team player with great communication skills.
Job Responsibility
Job Responsibility
  • Provide first-level technical support and troubleshoot IT issues
  • Install, configure, and maintain hardware, software, and networks
  • Ensure system security and protect against cyber threats
  • Perform system upgrades and keep IT infrastructure up to date
  • Train users and provide guidance on best IT practices.
  • Fulltime
Read More
Arrow Right

IT First-Level-Support | Helpdesk Specialist

Are you looking for exciting tasks in a design-oriented company that offers you ...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
henn.com Logo
Henn GmbH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completed training in the IT field or comparable qualification
  • Proficient in MS Windows and the Office suite
  • First experience in IT support and error analysis
  • Service-oriented and independent working style
  • Fluency in German, both spoken and written
  • Basic language skills in English
Job Responsibility
Job Responsibility
  • Support with all IT-related questions, particularly regarding Microsoft Office, PC hardware, multifunction devices/printers, mobile devices, and video conferencing systems
  • Setting up and configuring PCs and mobile devices
  • Remote support for analyzing and resolving errors and disruptions
  • Maintenance and documentation of the knowledge database
  • Support with the implementation of new IT solutions
What we offer
What we offer
  • Development opportunities | Support for your personal and professional development
  • Language courses | Financial support for German and English courses to support your career
  • Vacation | 30 days annual leave (including a break between Christmas and New Year's)
  • Deferred Compensation | Support for your financial security
  • Coffee culture | Enjoy first-class coffee from our in-house CoffeeBar every day
  • Work-life balance | Flexible, family-friendly working time models for a balanced lifestyle
  • Events | Multi-Day Office Trip, regular FriYAY evenings for socializing and joint activities
  • Fulltime
Read More
Arrow Right

Helpdesk Support Specialist

We are seeking a motivated and customer-focused Helpdesk Support Specialist to j...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent required
  • some college or technical training preferred
  • Minimum 1 year of help desk support experience
  • Familiarity with POS hardware, peripheral devices, and related software preferred
  • Experience with Call Tracking or Ticketing systems is a plus
  • Strong communication, problem-solving, and multitasking skills
Job Responsibility
Job Responsibility
  • Log and track all incoming calls and requests in the Helpdesk system
  • Respond promptly to Level I support calls and escalations
  • Troubleshoot hardware, software, and peripheral issues
  • Escalate complex issues to appropriate teams
  • Monitor voicemails, emails, and tickets
  • Access knowledge bases, FAQs, and documentation
  • Maintain and update Helpdesk documentation and knowledge resources
  • Contribute to the refinement of the Helpdesk Call Tracking system
  • Create help sheets and FAQs
  • Monitor open requests and ensure timely resolution
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right