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Robert Half Logo Robert Half · IT - Administration

Helpdesk Support Technician

United States, Oklahoma City · Job Posted March 01, 2026
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Job Description

We are seeking a reliable and customer‑focused Helpdesk Support Technician (Level 1–2) to provide onsite technical assistance for an ongoing project in Oklahoma City.

Job Responsibility

  • Provide onsite technical support for desktops, laptops, printers, and peripheral devices
  • Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory)
  • Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar)
  • Assist with new user onboarding, workstation setup, and device configurations
  • Support end users with software installations, updates, and general technical guidance
  • Escalate complex issues to Level 3/System Admin teams when required
  • Maintain documentation for troubleshooting steps, technical procedures, and asset records
  • Deliver excellent customer service with strong communication skills for in‑person support

Requirements

  • 1–3 years of experience in a Helpdesk, Desktop Support, or Technical Support role
  • Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications
  • Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, Spiceworks, etc.)
  • Ability to diagnose and resolve basic to intermediate technical issues
  • Hands-on experience with PC imaging, hardware upgrades, and workstation setups
  • Strong interpersonal and customer service skills
  • Ability to lift and move computer equipment as needed (typically 25–40 lbs)

Nice to have

  • CompTIA A+, Network+, or equivalent certifications
  • Experience supporting an enterprise or multi-site environment
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
  • Experience with mobile device support (iOS/Android)

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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