Helpdesk Support Technician Job at Rackspace (Cardiff)

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...

Location

United Kingdom , Basingstoke

Salary:

13.00 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
Experience of using call management software
Experience of working in a service desk environment
Excellent telephone manner and customer service
Ability to cope under pressure

Job Responsibility

Providing 1st/2nd line support to UK suppliers
Providing support via Remote Technologies, Telephone and Email
Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
Logging calls accurately in call logging system
Taking ownership, troubleshooting and escalating calls
Working independently on weekly assigned tasks
Meeting deadlines of new projects assigned to Service Desk
Liaising with 2nd line and 3rd party support teams

What we offer

Full training provided
Friendly environment
Onsite Parking
Eye care vouchers and money towards glasses for VDU purposes
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave

Fulltime

IT Support Technician

First Line Support Technician to join a busy IT Helpdesk team on a 3-month contr...

Location

United Kingdom , Basingstoke

Salary:

11.80 - 13.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a first-line IT support or helpdesk role
Strong communication and problem-solving skills
Familiarity with Windows OS, Office 365, and basic networking principles
Ability to work independently and manage multiple tasks effectively

Job Responsibility

Serve as the first point of contact for IT-related queries via phone, email, and ticketing system
Log, diagnose, and resolve technical issues or escalate to second-line support when necessary
Provide support for hardware, software, and basic networking issues
Deliver excellent customer service and ensure timely resolution of incidents

What we offer

Immediate start
Opportunity to gain experience in a fast-paced IT environment
Supportive team and structured onboarding

Fulltime

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...

Location

United States , San Francisco

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

Desktop IT Support Technician

A confidential defense organization is seeking an experienced Desktop Support Te...

Location

United States , Phoenix

Salary:

85000.00 - 120000.00 USD / Year

Revel Staffing

Expiration Date

Until further notice

Requirements

High school diploma required
IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment

Job Responsibility

Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices

Fulltime

IT Helpdesk Technician

Are you an enthusiastic IT professional ready to make a difference in a dynamic ...

Location

United Kingdom , Thurrock, Essex

Salary:

35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proficiency in Microsoft 365 administration and support
Experience with Microsoft Azure / Entra ID (formerly Azure AD)
Hands-on knowledge of Microsoft Intune for device management
Strong experience supporting Windows 10 and Windows 11 operating systems
A good telephone manner and excellent verbal and written communication skills
Proven customer service experience, ideally in an IT support environment
The ability to work independently and manage your time effectively
Mobile Device Management (MDM) experience
Must have a driving license

Job Responsibility

Preparing and configuring laptops, desktops, and other hardware for new and existing staff
Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally
Managing and monitoring software licences to ensure compliance and optimise usage
Supporting user account management, access permissions, and security policies
Assisting with onboarding and offboarding of staff, including IT setup and decommissioning
Maintaining accurate asset records for hardware and software
Collaborating with other IT team members on exciting projects and upgrades
Following IT policies and procedures to ensure consistent service delivery
Supporting multiple offices with any IT related queries - including travelling to site

What we offer

A collaborative and supportive team environment where your contributions are valued
Opportunities for technical growth and career development in an engaging workplace
Access to training resources and certification support to help you excel
Flexible working arrangements (where applicable) to fit your lifestyle

Fulltime

MS Dynamics NAV Support Technician with Systems Development

Aspinal of London are looking for an experienced Microsoft Dynamics NAV 2017 Sup...

Location

United Kingdom , Fernhurst

Salary:

Not provided

Aspinal of London

Expiration Date

Until further notice

Requirements

5+ years of hands-on experience with Microsoft Dynamics NAV (ideally NAV 2017, but earlier versions acceptable)
Strong knowledge of core NAV modules: Finance, Sales & Marketing, Purchase, Inventory, and Warehouse
Proficiency with C/AL development language for NAV 2017 (basic code review, debugging, and modifications)
Solid experience with Microsoft SQL Server: writing queries, investigating data issues, and supporting SSRS/Jet/Power BI reporting
Good understanding of NAV permissions and security model (roles, permission sets, security filters)
Demonstrated ability to troubleshoot NAV-specific errors (posting issues, table locks, item ledger entries, dimension conflicts, etc.)
Strong documentation, communication, and stakeholder management skills
Degree in IT, Computer Science, Business Systems, or equivalent practical experience
Experience working on a helpdesk

Job Responsibility

Provide 1st and 2nd line support for Microsoft Dynamics NAV 2017 across all functional areas (Finance, Warehousing, Sales, Purchasing, and Inventory)
Investigate, diagnose, and resolve user issues, including: Posting errors, dimension conflicts, and general ledger reconciliation issues
Sales order, purchase order, and warehouse process failures
Permission set and role-based access issues
Perform basic NAV configuration and setup, such as: Chart of Accounts, posting groups, VAT setup
Item categories, inventory costing methods, and warehouse locations
User roles, permission sets, and security filters
Work directly with the SQL Server back-end to investigate data integrity issues, run queries, and support reporting requirements
Maintain and troubleshoot C/AL customisations within NAV 2017 (with a view to exposure to AL in future Business Central upgrades)
Collaborate with external partners and 3rd line developers on escalated issues and system enhancements

What we offer

Competitive salary
Generous Discount
Birthday Day Off
Professional growth and training within a supportive, creative team
Opportunity to contribute to the development of iconic British luxury products
Exposure to the full product lifecycle from concept to launch

Fulltime

Junior IT Technician

Are you passionate about technology and eager to kick-start your career in IT? W...

Location

United Kingdom , Sherborne

Salary:

24000.00 - 25000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

A strong interest in IT and technology
Excellent problem-solving and communication skills
A proactive, professional attitude with a willingness to learn
Familiarity with Microsoft Windows and Office Suite
Basic understanding of computer hardware and software
Ability to travel to other office locations when required

Job Responsibility

Providing first-line technical support via helpdesk, email, and phone
Installing and configuring desktops, laptops, mobile devices, and peripherals
Assisting with software installation, updates, and troubleshooting
Managing user accounts and access permissions
Supporting network connectivity (Wi-Fi, VPN, LAN) and basic hardware troubleshooting
Performing routine maintenance, backups, and system checks
Documenting issues, resolutions, and system configurations
Assisting with IT asset tracking and procurement
Supporting compliance with cybersecurity and data protection policies

What we offer

Gain real-world IT experience in a supportive environment
Work on exciting projects and develop your technical skills
Be part of a collaborative and forward-thinking team

Fulltime

Endpoint Technician

The primary function of this position is to provide support for all service requ...

Location

United States , Wilmington; Philadelphia

Salary:

70000.00 - 80000.00 USD / Year

McCarter & English

Expiration Date

Until further notice

Requirements

Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members
Excellent troubleshooting skills required with general hardware/software issues
Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint
Must have firsthand experience working with Windows 11
Must have experience installing and supporting Windows 11 end points
Must understand Networking concepts and TCP/IP protocols
Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred
Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers
Experience with Smart devices
Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams

Job Responsibility

Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units
Responsible for deploying new PCs and Laptops using Microsoft SCCM
Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm
Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates

What we offer

Eligibility for discretionary bonus
Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits
Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution
Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage
Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions
Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave)
Free and confidential employee assistance program (EAP) and behavioral health services program
Firm-paid back-up child/elder care, academic support and pet care program
Tax-advantaged college savings 529 Plan
Employee discounts through Working Advantage

Fulltime

Helpdesk Support Technician

Rackspace

Location:
United Kingdom , Cardiff

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Support Technician

IT Support Technician

IT Support Technician

Desktop IT Support Technician

Desktop IT Support Technician

IT Helpdesk Technician

MS Dynamics NAV Support Technician with Systems Development

Junior IT Technician

Endpoint Technician

Helpdesk Support Technician

Rackspace

Location:United Kingdom , Cardiff

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Support Technician

IT Support Technician

IT Support Technician

Desktop IT Support Technician

Desktop IT Support Technician

IT Helpdesk Technician

MS Dynamics NAV Support Technician with Systems Development

Junior IT Technician

Endpoint Technician

Location:
United Kingdom , Cardiff

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 11, 2025