Helpdesk Support Manager Job at Robert Half (Baton Rouge)

Level 2 Helpdesk Support

Location

Philippines , Cebu City

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

2-4 years of IT support experience, preferably in an MSP environment
Strong knowledge of Windows 10/11, Windows Server 2016/2019/2022
Proficiency with Microsoft 365 administration
Experience troubleshooting LAN/WAN, firewalls, and VPNs
Familiarity with RMM and PSA tools (ConnectWise)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills
Customer-first mindset with the ability to explain technical concepts to non-technical users

Job Responsibility

Serve as an escalation point for Level 1 helpdesk and provide advanced troubleshooting
Support client infrastructure including Windows desktops, laptops, servers, and mobile devices
Manage issues related to Active Directory, DNS/DHCP, Exchange/Office 365, and Azure/Entra ID
Troubleshoot and configure network devices (firewalls, routers, switches, wireless access points)
Provide advanced support for Microsoft 365, Teams, SharePoint, and OneDrive
Administer and troubleshoot remote monitoring and management (RMM) tools (e.g., ConnectWise Automate and ConnectWise Manage)
Install, configure, and support backup solutions (e.g., Veeam)
Support cybersecurity tools including Fortinet, Sophos, Barracuda firewalls/endpoint protection
Perform patch management, system updates, and preventive maintenance
Provide occasional client support in the Dallas/Fort Worth metroplex

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...

Location

United Kingdom , Cardiff

Salary:

Not provided

Rackspace

Expiration Date

Until further notice

Requirements

Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
Strong verbal and written communication skills
Strives for performance improvements in oneself and peers
Ability to work at a team level as well as an individual level
Ability to interact confidently with more senior / skilled areas of the business
You will be required to work a shift pattern including weekend work
Ability to attend the Cardiff office weekly

Job Responsibility

Escalate support requests (phone/ticket/chat) according to escalation procedures
Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
Manage incoming customer calls and chats
Basic user administration
Queue management (triage & routing)
Ensuring we adhere to customer & SLA commitments
Providing Fanatical Support in all of the above
Familiarity with desktop OS & Office tools

Fulltime

Level 2 Helpdesk Technical Support

The Level 2 Technical Support role at ThreatLocker involves troubleshooting issu...

Location

United States , Orlando

Salary:

Not provided

ThreatLocker

Expiration Date

Until further notice

Requirements

Customer Service Mentality
Organizational and Time Management Skills
Verbal and Written Communication Skills
Interpersonal Skills
Reliability
Technical Proficiency
Attention to Detail
Previous Ticketing System Experience
Adaptability to High-Pressure Environment
Collaborative Team Player

Job Responsibility

Hardware and Software Installation
Ticket Management
Timely Response to Requests and Issues
Remote Support via Zoom
Assist with New Hire Training
Work with Windows and Mac OS Devices
Active Directory Tasks
Evaluate and Test New Technology
Create Documentation for Staff
Collaborate in Resolving Tier 1 Support Tickets

Helpdesk analyst

Exposure to Wide range of technology; Permanent role with regional exposure; Our...

Location

Singapore , Singapore

Salary:

Not provided

Randstad

Expiration Date

January 17, 2026

Requirements

At least 5 years of IT Support experience
Proven track record working in professional services or legal law firm

Job Responsibility

Handling service desk support in a ticketing environment
Managing incident management
Managing external vendors (PC / Mobile devices / Video conference and Application), ensuring external SLA has been met
Leading IT projects related to Corporate desktop computing such as email, anti-virus software, archiving, backups and etc

What we offer

Opportunity to grow together with an established international firm
Opportunity to lead high value projects across APAC with exposure to latest technology

Fulltime

!

IT Helpdesk

Helpdesk Technicians support SpotOn Employees and Contractors requiring attentio...

Location

Poland , Krakow

Salary:

11000.00 - 13300.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

1 year in similar Helpdesk role or 2 years in technical support
1 year with Google Apps for Business or similar service
1 year with Okta or similar service
Basic Knowledge of Okta User/Group Management
Basic Knowledge of Google Workspace User/Group Management/Administration
Basic Knowledge of Macintosh and Windows Configuration and Administration
Moderate Skill in Troubleshooting Desktop Hardware
Basic Skill in Upgrading and basic repair of PC hardware
Basic Knowledge with Networking Technologies
Basic Knowledge in VoIP Softphone and Telephony Services

Job Responsibility

Handle tickets for tasks such as: User administration (onboarding, offboarding, changes, resets, unlocks, etc)
Desktop support (hardware, software, imaging and services)
Licensing (provisioning and deprovisioning)
Assigning hardware, testing, provisioning, and shipping to employees and contractors
Enrolling computers in security devices (e.g. MDM, EDR, etc.)
Receiving returned equipment, performing diagnostics, image and and submit for repair as needed
Diagnose shipping issues (e.g. delayed or damaged) that arise and work to solve them
Audit (Users and Accounts)

What we offer

Training budget 3500 PLN gross per year
Access to e-learning platforms
Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
Group English classes with a native speaker
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library

Fulltime

Contract Tier 3 Helpdesk Analyst

Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Extensive experience in a Tier 3 helpdesk or advanced technical support role
In-depth knowledge of desktop operating systems (e.g., Windows, macOS), server systems, software applications, and advanced network concepts
Proficiency in troubleshooting complex technical issues and providing expert guidance
Strong communication and leadership skills
Relevant IT certifications (e.g., Cisco Certified Network Professional, Microsoft Certified Solutions Expert) are a plus
Ability to mentor and support junior team members effectively
Exceptional problem-solving skills and adaptability

Job Responsibility

Advanced Problem Resolution: Serve as the highest level of technical support, resolving the most complex issues related to hardware, software, and network systems
Escalated Ticket Management: Handle and take ownership of escalated support tickets, ensuring prompt resolution and maintaining end-user satisfaction
Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical problems
Root Cause Analysis: Investigate and identify the root causes of recurring technical issues, working on strategies to prevent their reoccurrence and improve system stability
Documentation and Knowledge Sharing: Maintain a knowledge base of complex technical issues and solutions, facilitating knowledge transfer within the IT support team
Collaboration with Other Teams: Collaborate with Tier 2 and Tier 3 support teams, as well as system administrators and network engineers, to resolve issues and optimize IT systems
Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement of advanced hardware or software solutions
Performance Optimization: Identify opportunities for performance optimization, capacity planning, and system improvements to meet the organization's evolving needs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Client Support Technical Specialist

Client Support Technical Specialist role at Onebox (Fever Group) providing techn...

Location

Spain , Barcelona

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support, helpdesk, or client-facing troubleshooting roles
Work proficiency in English
Excellent communication skills, building trust and strong relationships with clients
Proactive mindset, anticipating client needs and providing solutions
Strong teamwork abilities, collaborating with different teams to deliver the best experience
Empathy and customer focus, understanding their needs and delivering outstanding service
Problem-solving skills, efficiently managing and resolving issues

Job Responsibility

Be the go-to person for our clients — providing fast, friendly, and effective technical support
Deliver training sessions to help clients make the most of our platform
Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
Work cross-functionally with internal teams to improve processes and enhance the overall client experience
Participate in on-site event support when needed, ensuring smooth operations and exceptional service
Activating/deactivating promotions and templates
Ticketing setup and configuration
Exporting data, generating reports, and monitoring access activity

What we offer

Temporary contract 6 months + Permanent contract
Hybrid work model – Possibility to work 3 days from home
23 vacation days + your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family
Wellhub access – Stay active and healthy
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Fulltime

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

Helpdesk Support Manager

Robert Half

Location:
United States , Baton Rouge

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 07, 2026

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