Helpdesk Support Analyst Job at Tier4 Group (Atlanta, Georgia)

IT Helpdesk Support Analyst: Bury

We are seeking a proactive IT Helpdesk Support Analyst to join our IT team withi...

Location

United Kingdom , Bury

Salary:

Not provided

Butcher & Barlow

Expiration Date

Until further notice

Requirements

Proven experience in an IT helpdesk or support role (ideally within a professional services or legal environment)
Strong working knowledge of Microsoft Office (essential)
Exposure to Microsoft 365 technologies
Good understanding of Windows operating systems
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong organisation and time management skills
Ability to work independently and as part of a team
Full, clean UK driving licence (essential)
Willingness to travel between branch offices

Job Responsibility

Provide support for software, hardware, and user issues
Support Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and troubleshoot user problems
Assist with Microsoft 365 environment support, including email, Teams, OneDrive etc
Perform user account administration (new starters, leavers, access changes)
Deliver one-to-one and small group end-user training on IT systems and applications
Log, track, and resolve helpdesk tickets in line with SLAs
Set up and maintain PCs, laptops, printers, and mobile devices
Assist with basic network and connectivity issues
Travel to branch offices as required to provide on-site support
Document procedures and contribute to IT knowledge bases

Fulltime

Helpdesk Analyst - Mac Support

The Helpdesk Analyst - Mac Support role involves providing technical support for...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Analyst at Grade-6 position in Service Desk
Must be a Graduate. B. Tech/B. E or any other technical degree preferred
Good communication skills with a minimum of 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
It should be comfortable to work in rotational shift with 24x7 support window
Familiarity with latest macOS
Experience in handling Apple workstations (MacBook, iMac etc.)
Experience in supporting Apple device (MacBook, iMac)
Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.

Job Responsibility

Provide L2 with technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Junior L1 Support Analyst (Chatbot Support)

We are looking for a Junior L1 Support Analyst to provide first-line support for...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong English communication skills (written and verbal)
Basic understanding of chatbots / conversational AI systems (training can be provided)
Ability to follow processes and work with ticketing systems
Strong analytical and problem-solving mindset
Ability to quickly learn new tools and technologies
Good attention to detail and organizational skills

Job Responsibility

Act as the first point of contact for chatbot-related queries and issues
Respond to basic user questions and provide accurate, timely resolutions
Monitor chatbot interactions and identify potential issues or gaps
Escalate complex or unresolved issues to L2 support following defined processes
Review and analyze previous tickets to identify patterns and apply existing solutions
Categorize issues correctly and ensure proper documentation in the ticketing system
Maintain high standards of customer service and communication
Continuously learn chatbot features, updates, and functionalities

Fulltime

Desktop Support Analyst

Robert Half is seeking a Contract Desktop Support Analyst to join our client's d...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in desktop support, IT helpdesk, or a related role
Proficiency in troubleshooting hardware and software issues
Familiarity with Windows and Mac operating systems
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Knowledge of IT security best practices
IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Excellent problem-solving skills and attention to detail

Job Responsibility

Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team
Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components
Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals
Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage
Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols
Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management
Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data
Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects
Continuously strive to enhance the end-user experience by providing excellent customer service and support

What we offer

medical, vision, dental, life and disability insurance
enrollment in company 401(k) plan

Helpdesk Analyst

We are seeking a Helpdesk Analyst to join our client’s technical support team he...

Location

United States , Columbus

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

1+ year experience working in a technical support or call center related role
Experience troubleshooting Windows 10/11 and iOS devices
Must have strong examples of providing excellent customer service
Strong level of patience and ability to break down technical information into a non-technical way
Ability to analyze and solve problems over the phone and in person
Willingness to learn about new technologies
Strong verbal and written communication skills

Job Responsibility

Troubleshoot various technical issues both over the phone and in person while expressing excellent customer service qualities
Work primarily weekends

IT Support Analyst

Robert Half Talent Solutions, Technology Divison is partnering with a well-estab...

Location

United States , Memphis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of IT support or helpdesk experience
Strong troubleshooting skills across hardware, software, and basic networking
Experience in a Windows-based environment
Familiarity with Active Directory
Strong communication skills — able to support non-technical users
Comfortable working onsite in a team-oriented environment
Exposure to networking (wireless, connectivity troubleshooting)
Basic understanding of SQL/ODBC connections
Experience working within a ticketing system

Job Responsibility

Provide day-to-day support for end users across hardware, software, and network issues
Troubleshoot and resolve issues related to desktops, laptops, printers, applications, and connectivity
Support Microsoft environments (Windows, Office 365)
Assist with user account management (Active Directory)
Perform software installations, updates, and equipment setup
Document all work and resolutions in the ticketing system
Partner with internal teams to support IT initiatives and system improvements
Assist with inventory tracking and hardware lifecycle management

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

It Helpdesk Analyst - Trading

Randstad Digital have partnered up with a leading global financial institution t...

Location

United Kingdom , City of London

Salary:

200.00 - 300.00 GBP / Day

Randstad

Expiration Date

June 26, 2026

Requirements

Trading Floor Experience: Background in a fast-paced investment bank or trading environment
VIP Savvy: Able to stay calm and communicate clearly under pressure with demanding floor traders and executives
Solid administration skills across Microsoft 365, Active Directory, and Windows 11
Hands-on experience deploying and patching devices using Intune or SCCM
Familiarity with supporting users in Citrix environments
Experience troubleshooting trading tools like Bloomberg, Reuters, or ION
Simple PowerShell skills to automate daily tasks
A good understanding of ITIL workflows and ticketing systems

Job Responsibility

Provide fast, friendly IT support face-to-face on the trading floor and for remote workers
Build, set up, and fix laptops, desktops, and specialized trader equipment
Handle account setups, software licenses, and access permissions for staff joining or leaving the company
Manage user accounts and security groups using modern Microsoft cloud tools
Fix internet, network, and secure connection (VPN) problems
Keep track of IT issues and work with other tech teams to solve bigger problems

Fulltime

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Desktop Support Analyst

Software Resources has immediate, long term contract job opportunities for Deskt...

Location

United States , Orlando

Salary:

Not provided

Software Resources

Expiration Date

Until further notice

Requirements

2+ years of Helpdesk/Desktop Support experience, preferably in a call center or high-volume environment
Strong troubleshooting skills with Windows OS, Microsoft Office Suite, printers, and basic networking
Proven ability to prioritize tasks and resolve issues on first contact
Excellent written and verbal communication skills
Customer-focused with a professional and courteous demeanor
COMPLETELY CLEAR BACKGROUND CHECK HISTORY & VALID DRIVERS LICENSE REQUIRED

Job Responsibility

Receive incoming calls and provide Level 2 technical support via phone, email, and remote access tools
Resolve hardware, software, and connectivity issues for end users on first contact whenever possible
Document incidents and service requests with clear, concise, and complete information
Escalate complex or unresolved issues to appropriate internal teams
Maintain excellent communication and service etiquette, ensuring a positive customer experience
Collaborate with internal IT staff to identify recurring issues and propose solutions for knowledge base improvements

What we offer

Medical, dental, and vision coverage
401(k) with company match
Short-term disability
Life insurance with AD&D

Fulltime

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Helpdesk Support Analyst

Job Description

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