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Helpdesk Support – Tier 1/Dispatcher

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Power Consulting

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Location:
United States , New York

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Contract Type:
Not provided

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Salary:

45000.00 - 50000.00 USD / Year

Job Description:

Full Job Description

Job Responsibility:

  • Client Support/Customer Service
  • Answering phones & dispatching support requests
  • Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
  • Documentation

Requirements:

  • Help desk: 1 year (Required)
  • Windows: 1 year (Required)
  • US work authorization (Required)
  • Experienced in both Windows & Mac support and troubleshooting
  • iOS & Android device support and troubleshooting
  • MS Office/Office 365 support and troubleshooting
  • Desktop/Laptop hardware troubleshooting
  • MS Active Directory/Domain basics
  • MS Windows Server environment basics
  • MS Exchange/Office 365 administration basics
  • Superior verbal and written communication skills
  • Excellent documentation, reporting, and planning skills
  • Conscientious, detail-oriented, thorough, and consistent
  • Professional demeanor and appearance
  • punctual, team player
  • Outstanding people skills
  • Ambition and passion for learning and teaching

Nice to have:

  • IP networking fundamentals and troubleshooting
  • LAN/WAN troubleshooting
  • Preferred experience with: Autotask
  • Kaseya
  • SonicWall
What we offer:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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