Helpdesk Support – Tier 1/Dispatcher Jobs

Helpdesk Support – Tier 1/Dispatcher

Power Consulting

Location:
United States, New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

45000.00 - 50000.00 USD / Year

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Job Description:

Full Job Description

Job Responsibility:

Client Support/Customer Service
Answering phones & dispatching support requests
Desktop/Laptop/Network/Mobile Device/Peripheral & Application Support
Documentation

Requirements:

Help desk: 1 year (Required)
Windows: 1 year (Required)
US work authorization (Required)
Experienced in both Windows & Mac support and troubleshooting
iOS & Android device support and troubleshooting
MS Office/Office 365 support and troubleshooting
Desktop/Laptop hardware troubleshooting
MS Active Directory/Domain basics
MS Windows Server environment basics
MS Exchange/Office 365 administration basics
Superior verbal and written communication skills
Excellent documentation, reporting, and planning skills
Conscientious, detail-oriented, thorough, and consistent
Professional demeanor and appearance
punctual, team player
Outstanding people skills
Ambition and passion for learning and teaching

Nice to have:

IP networking fundamentals and troubleshooting
LAN/WAN troubleshooting
Preferred experience with: Autotask
Kaseya
SonicWall

What we offer:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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