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Helpdesk Specialist 3

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Tecolote Research

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Location:
United States , El Segundo

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

60000.00 - 70000.00 USD / Year
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Job Description:

We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA

Job Responsibility:

  • Provide exceptional technical support for end-users, remote staff, and IT systems teams.
  • Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
  • Diagnose and resolve complex hardware, software, and network issues.
  • Install, configure, and update software and hardware as needed.
  • Support purchasing, receiving, shipping, and management of equipment inventory.
  • Contribute to IT improvement projects and tactical plan implementation.
  • Document issues, resolutions, and system changes in a service desk platform.
  • Mentor and guide help desk staff

Requirements:

  • 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
  • Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
  • Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
  • Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
  • Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
  • U.S. citizenship and ability to obtain/maintain a security clearance.
  • High School Diploma Required
  • Experience with Okta Multi-Factor Authentication.
  • Strong familiarity with Exchange and Office 365.
  • Printer installation and configuration.
  • Basic Windows Server administration.
  • Intune application management.
  • Strong exposure to enterprise IT processes, including hardware lifecycle management.
  • Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement
  • Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 5 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

Nice to have:

  • Experience with Okta Multi-Factor Authentication.
  • Strong familiarity with Exchange and Office 365.
  • Printer installation and configuration.
  • Basic Windows Server administration.
  • Intune application management.
  • Strong exposure to enterprise IT processes, including hardware lifecycle management.
  • Bachelors degree preferred, preferably in management information systems, math or engineering.
What we offer:
  • 100% company paid Medical, Dental and Vision
  • 100% company paid Retirement
  • Paid Time Off on top of company recognized Holidays
  • Paid Sick Leave
  • Company Paid Major Medical Insurance for employees and family members
  • Dental Insurance for employees and family members
  • Vision Insurance for employees (employee-paid for family members)
  • Group Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Travel Accident Insurance
  • Long-Term Disability
  • Voluntary Short-Term Disability
  • Supplemental Life Insurance
  • Flexible Spending Account (pre-tax deferrals for health care expenses)
  • Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.
  • Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period.
  • Annual Leave
  • Bereavement Leave
  • Holidays
  • Jury Duty/Witness Leave
  • Military Leave
  • Sick Leave

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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