CrawlJobs Logo
Tecolote Research Logo Tecolote Research · IT - Administration

Helpdesk Specialist 3

United States, El Segundo Employment contract 60000.00 - 70000.00 USD / Year · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

We are seeking a mid-level Helpdesk Specialist to join our Corporate IT team in El Segundo, CA. You’ll be the go-to resource for troubleshooting complex technical issues, assisting our end-users both onsite and remotely, and keeping our IT operations running smoothly. This role is fast-paced, highly collaborative, and a great opportunity to grow your skills in enterprise IT systems and support. This is an onsite position for our office in El Segundo, CA

Job Responsibility

  • Provide exceptional technical support for end-users, remote staff, and IT systems teams.
  • Answer customer inquiries via phone, email, and in-person, ensuring timely and professional communication.
  • Diagnose and resolve complex hardware, software, and network issues.
  • Install, configure, and update software and hardware as needed.
  • Support purchasing, receiving, shipping, and management of equipment inventory.
  • Contribute to IT improvement projects and tactical plan implementation.
  • Document issues, resolutions, and system changes in a service desk platform.
  • Mentor and guide help desk staff

Requirements

  • 5+ years in a help desk or technical support role, ideally in a mid-sized, geographically dispersed organization.
  • Advanced troubleshooting skills for Windows OS and user/computer account management in Active Directory.
  • Excellent interpersonal skills, with the ability to communicate effectively at all organizational levels.
  • Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement.
  • Soft skills that make you successful in support: patience, empathy, active listening, urgency, and organization.
  • U.S. citizenship and ability to obtain/maintain a security clearance.
  • High School Diploma Required
  • Experience with Okta Multi-Factor Authentication.
  • Strong familiarity with Exchange and Office 365.
  • Printer installation and configuration.
  • Basic Windows Server administration.
  • Intune application management.
  • Strong exposure to enterprise IT processes, including hardware lifecycle management.
  • Strong attention to detail with the ability to identify errors, inconsistencies, and opportunities for process improvement
  • Bachelors degree preferred, preferably in management information systems, math or engineering. Minimum of 5 equivalent years of relevant work experience. Additional degrees or certifications may substitute for years of experience.

Nice to have

  • Experience with Okta Multi-Factor Authentication.
  • Strong familiarity with Exchange and Office 365.
  • Printer installation and configuration.
  • Basic Windows Server administration.
  • Intune application management.
  • Strong exposure to enterprise IT processes, including hardware lifecycle management.
  • Bachelors degree preferred, preferably in management information systems, math or engineering.

What we offer

  • 100% company paid Medical, Dental and Vision
  • 100% company paid Retirement
  • Paid Time Off on top of company recognized Holidays
  • Paid Sick Leave
  • Company Paid Major Medical Insurance for employees and family members
  • Dental Insurance for employees and family members
  • Vision Insurance for employees (employee-paid for family members)
  • Group Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Travel Accident Insurance
  • Long-Term Disability
  • Voluntary Short-Term Disability
  • Supplemental Life Insurance
  • Flexible Spending Account (pre-tax deferrals for health care expenses)
  • Money Purchase Pension Plan - 100% Company funded defined contribution retirement plan. One-year entry waiting period and 5-year vesting. Core Funds available and a self-directed brokerage account option.
  • Employee Stock Ownership Plan - 100% Company funded discretionary contribution. 100% vested after one-year entry waiting period.
  • Annual Leave
  • Bereavement Leave
  • Holidays
  • Jury Duty/Witness Leave
  • Military Leave
  • Sick Leave
Tecolote Research - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Helpdesk Specialist 3

8 matching positions

IT Helpdesk Specialist

As an IT Helpdesk Specialist, you will provide Level 1 and Level 2 technical sup...
Location
Location
Germany , Ottobrunn
Salary
Salary:
Not provided
isaraerospace.com Logo
Isar Aerospace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience working in a corporate IT environment
  • Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration
  • Skilled in the management of ticketing systems
  • You possess strong competencies in hardware and software setup
  • You are familiar with scripting languages such as Python and PowerShell
  • Self-organized working method and good communication skills
  • Fluent in English
Job Responsibility
Job Responsibility
  • Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira)
  • Monitor and resolve service tickets efficiently
  • escalate complex issues and follow up to ensure resolution
  • Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Maintain IT equipment inventory and oversee hardware allocation and returns
  • Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP
  • Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities
  • Document incidents, troubleshooting steps, and resolutions in Jira and Confluence
What we offer
What we offer
  • Employee Participation Program: Share in our success through our virtual company share program
  • 30 days of vacation
  • Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period
  • Subsidised lunch: Stay energised with delicious, subsidised lunches every day
  • Public transport ticket: Commute with ease using a fully financed Deutschlandticket
  • Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass)
  • Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period
  • Childcare allowance: Receive a childcare allowance for your non-school-age children
  • Fulltime
Read More
Arrow Right

L1 Support Helpdesk Specialist

We are hiring L1 Support Helpdesk Specialist for our GCC client— Europe’s top re...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
srkay.com Logo
SRKay Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Computer Science, Information Technology or relevant discipline
  • At least 1–3 years' experience in user support focus on Application Support (L1 focus)
  • Strong problem solving and system troubleshooting skills
  • Technically proficient in Microsoft Office and use of Ticketing Systems
  • Good command of written and spoken English
  • Good interpersonal and communication skills
  • Capability to work under pressure & fast path demanding environment
  • To be available immediately/ at short notice
Job Responsibility
Job Responsibility
  • Act as the first point of contact for all user support related queries regarding core Applications via phone and ticketing system
  • Responsible for resolving basic user request tickets and escalating complex issues to L2 support
  • Take internal and external calls from users regarding Application related incidents or service requests
  • Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
  • Manage the end-to-end user lifecycle, including creating new accounts, deactivating invalid users, performing password resets, and assigning appropriate permission levels (e.g., Admin or Factory access)
  • Serve as the primary troubleshooter for authentication issues, guiding users through Single Sign-On (SSO) procedures vs. standard password logins, resolving account lockouts/expirations, and ensuring users are accessing the correct system environments
  • Provide technical assistance to external partners (suppliers and factories) regarding security protocols, including mTLS certificate installation, credential retrieval, and troubleshooting basic HTTP connectivity errors
  • Assist users in maintaining accurate system records by supporting profile updates, contact management, and the onboarding of new entities or factories within the system
  • Educate and guide users on core system functionalities, such as document management (uploads/downloads), generating inspection reports, and managing workflow statuses
  • Perform initial diagnosis of User Interface (UI) anomalies, such as missing navigation elements or functional restrictions, to distinguish between user error and system defects before escalating
Read More
Arrow Right

IT Support Specialist

The IT Support Specialist will be the primary in-house resource for all technolo...
Location
Location
United States , Plymouth
Salary
Salary:
Not provided
Uni-Systems Engineering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 3+ years of IT support or systems administration experience
  • Proficiency with Microsoft 365, Windows OS, and standard office software
  • Experience with Active Directory, networking fundamentals, and backup solutions
  • Strong troubleshooting skills and customer service orientation
  • Strong problem-solving skills with the ability to quickly diagnose and resolve technical issues
  • Clear and confident communicator, able to explain technical concepts to non-technical staff
  • Demonstrated ability to collaborate effectively with internal teams and external service providers
  • Proactive approach to anticipating IT needs and recommending process or system improvements
  • Excellent organizational skills with the ability to manage multiple tickets and projects simultaneously
Job Responsibility
Job Responsibility
  • Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment
  • Manage helpdesk tickets and ensure timely resolution
  • Onboard and offboard employees (hardware setup, software access, account provisioning, etc.)
  • Train staff on basic IT tools, best practices, and security awareness
  • Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other core systems
  • Monitor and maintain the company’s network, servers, and cloud-based applications
  • Ensure reliable backups and recovery processes
  • Act as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades
  • Coordinate hardware/software purchases and manage vendor relationships
  • Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software deployment, etc.)
What we offer
What we offer
  • Competitive salary and growth opportunities
  • Comprehensive benefits package including medical, dental, vision, life, and disability insurance
  • 401(k) plan with above-market company matching
  • Generous paid time off (PTO) and paid company holidays
  • HSA and FSA options
  • A collaborative culture built on integrity, respect, innovation, value, and enterprise
  • Fulltime
Read More
Arrow Right

Unix & Sql Production Support Engineer Software Development Specialist

We are seeking a technology engineer with 5 to 8 years of overall experience, in...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 to 8 years of overall experience
  • at least 3 years of Windows based application testing experience
  • Strong familiarity with Windows desktop environments and application behavior
  • QA automation with Java knowledge and project management knowledge
  • Azure certification should be a good fit
  • Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting
  • Python or Java coding proficiency for automation and diagnostics
  • Strong debugging and problem isolation skills (logs, configs, repro steps)
  • Strong application testing knowledge (test design, validation, regression mindset)
  • Excellent written and verbal communication, including explaining technical issues to non-technical audiences
Job Responsibility
Job Responsibility
  • Perform application testing, defect reproduction, and regression checks before and after migration
  • Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team
  • Write clear user updates and technical notes
  • manage expectations and drive closure
  • Provide structured reporting on your assigned workload (status, risks, blockers)
  • Execute user migrations following the factory playbook, tracking progress and outcomes
  • Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools)
Read More
Arrow Right

IT Support Specialist

Location
Location
United States , Las Vegas
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of helpdesk experience with strong troubleshooting and problem-solving skills
  • Minimum of 2 years of system administration experience, including managing servers, Active Directory, and network configurations
  • Strong knowledge of Windows 10 and 11, computer hardware, and networking protocols (TCP/IP, DNS, DHCP)
  • Continuous engagement with emerging technologies, cybersecurity practices, and industry trends
  • Working knowledge of cybersecurity practices and tools
  • Excellent communication and documentation skills
  • Ability to prioritize tasks and work independently in a dynamic environment
  • Adaptability to handle both routine support and advanced technical tasks
  • Potential for light supervisory skills to prepare for future team growth
  • Bachelor’s degree in computer science, information technology, or related field
Job Responsibility
Job Responsibility
  • Resolve Tier 1 and Tier 2 support tickets, including hardware/software troubleshooting, user account issues, and printer setup
  • Install, configure, and maintain desktops, laptops, and peripherals (e.g., Xerox printers)
  • Provide end-user support and training for Windows 10/11, Office 365, and other common applications
  • Manage IT inventory, ensure systems are patched, and track ticket resolution to meet service level agreements (SLAs)
  • Serve as an escalation point for complex helpdesk issues, delivering top-tier technical support
  • Document processes, tickets, and system configurations for consistency and future reference
  • Prepare for potential future supervisory duties, such as training or guiding junior staff if the team expands
  • Assist with the installation, configuration, and management of Windows Server, including Active Directory, user accounts, and permissions
  • Support network troubleshooting and configuration using Meraki networking equipment (e.g., switches, routers, and Wi-Fi)
  • Monitor system performance, conduct regular backups, and ensure disaster recovery plans are up to date
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training
Read More
Arrow Right

Systems Administrator

Systems Administrator Job in West Columbia, SC. Robert Half is the world’s first...
Location
Location
United States , West Columbia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Managing the company’s virtualized infrastructure based upon VMWare virtualization technology
  • Analyzing the company’s existing network, by optimizing existing configurations, making recommendations and otherwise assisting in determining organizational system needs for business operations
  • Assisting the IT Director in planning and maintaining the company’s system-wide security
  • Maintaining the company’s patch management program, to include testing, applying, and remediating patch issues for all hardware and software
  • Serving at the Senior Specialist on the IT Helpdesk, including troubleshooting level 1, level 2 and level 3 issues as the need arises
  • Provisioning new company hardware and software across servers, desktops and laptop devices
  • Monitoring the company’s network, hardware, and software assets to mitigate issues that may harm productivity or otherwise affect daily operations
  • Provide basic troubleshooting capability for the company’s VOIP phone system
  • Assist users with their IT infrastructure needs by focusing on delivering excellent customer service
  • Ensure the company’s privacy and confidentiality of the company’s computer network and VPN
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

IT support specialist

Helpware is a global company providing outsourcing and customer operations with ...
Location
Location
Georgia , Tbilisi
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in IT support / helpdesk (1–3 years preferred)
  • Strong knowledge of Windows OS setup and troubleshooting
  • Basic understanding of networking principles (IP, DNS, routers, switches)
  • Understanding of how servers operate (basic level
  • no deep administration required)
  • Ability to perform hands-on diagnostics in an office environment
  • Problem-solving mindset and ability to think independently
  • Clear communication skills
  • English at a level sufficient for communication with global teams (B1.2 at least)
Job Responsibility
Job Responsibility
  • Set up and configure laptops (Windows OS) for new hires
  • Provide technical support for office employees (hardware & basic software issues)
  • Troubleshoot laptops and peripherals (monitors, keyboards, headsets, docking stations, etc.)
  • Perform visual diagnostics of equipment (checking cable connections, indicators, hardware condition)
  • Support and manage Starlink connectivity (basic monitoring and troubleshooting)
  • Assist with basic server-related tasks (understanding of server operations and ability to escalate if needed)
  • Maintain IT inventory and keep documentation up to date
  • Coordinate with global IT teams when required
What we offer
What we offer
  • Competitive compensation linked to EUR rate
  • Comfortable office in the center of Tbilisi
  • Medical insurance after the trial period
  • English classes
  • Corporate training and events
  • Opportunity to work in a global company with career-growth potential
  • Fulltime
Read More
Arrow Right

IT Support Specialist

We are seeking a skilled and customer focused IT support specialist to join our ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
zuora.com Logo
Zuora
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of hands on IT Helpdesk & Desktop Support experience required
  • Ability to support Executives and their Executive Admins
  • Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
  • Excellent customer service skills
  • High energy and ability to work independently in a very fast growth environment
  • Experience supporting a large heterogeneous SaaS environments including Okta, G-Suite, Workday, Salesforce, JAMF, Concur, etc
  • Extensive knowledge and hands-on experience with Mac and Windows systems, as well ask desktop/laptop and mobile device management solutions
  • Ability to effectively and efficiently troubleshoot hardware and software issues
  • Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
  • Ability to communicate effectively, verbally and in writing with all levels of an organization
Job Responsibility
Job Responsibility
  • Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
  • Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
  • Research technical solutions in department specific applications
  • Diagnose, troubleshoot and resolve laptop, account and mobile issues
  • Follow up with end users, provide feedback, and see problems through to resolution
  • Support multiple locations and must be versed in providing remote support
  • Adhere to service level agreements and targets
  • Document procedures and develop end user instructions
  • Provide in-office and walk-up help desk support for local staff
  • Comfortable with supporting Zoom rooms and equipment
What we offer
What we offer
  • Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
  • Medical insurance
  • Generous, flexible time off
  • Paid holidays, “wellness” days and company wide end of year break
  • 6 months fully paid parental leave
  • Learning & Development stipend
  • Opportunities to volunteer and give back, including charitable donation match
  • Free resources and support for your mental wellbeing
  • Fulltime
Read More
Arrow Right