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NTT DATA Logo NTT DATA · IT - Administration

Helpdesk Senior Representative-troubleshooting

India, Noida · Job Posted June 15, 2026
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Job Description

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-users. Work with our internal IT Teams on system testing, integration, and maintenance. Engage in discovering new IT business tools to support our business users and our internal IT Team. Seek, Suggest, Evaluate, and implement process and technology improvements. Willing to learn grow in other IT Business areas

Job Responsibility

  • Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
  • Record, Update, and Escalate Support issues to the next level promptly
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration, and maintenance
  • Engage in discovering new IT business tools to support our business users and our internal IT Team
  • Seek, Suggest, Evaluate, and implement process and technology improvements
  • Willing to learn grow in other IT Business areas

Requirements

  • Excellent English written and verbal communication skills
  • Exceptional customer service skills
  • Great Team player
  • 24/7 rotational shifts and week offs and Work from Office mandatory
  • Excellent communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
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