Helpdesk Senior Representative - ITIL Job at NTT DATA (Bangalore)

New

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
1-2 years of industry experience
12 months in the current grade is a mandate

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure

New

Helpdesk Senior Representative - ITIL

The Senior Helpdesk Representative is responsible for advising on service delive...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree or Microsoft certifications
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

New

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform

New

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

New

Team Member - Night Shifts

Are you ready to bring energy, serve up smiles, and be part of something excitin...

Location

United Kingdom , Reading

Salary:

10.00 - 12.21 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Availability to work night shifts 5pm to 3am
A positive attitude and a passion for making people’s day
A team player who brings energy and enthusiasm
No experience needed—we’ll teach you everything!

Job Responsibility

Serve our famous shatter crunch chicken with energy and pride
Deliver unforgettable guest experiences every shift
Master different stations with full training provided
Be part of a supportive, fun-loving team

What we offer

Flexible scheduling to suit your lifestyle
Free chicken on shift + 30% off when you're not working
Paid day off on your birthday
Clear career progression opportunities
28 days holiday (pro rata)
Access up to 30% of your pay early with Wage Stream
Enhanced parental leave
Pension contributions
Gym and cycle-to-work discounts
Tech scheme & online perks platform

Fulltime

New

Rfq coordinator

Hayley Dexis has an exciting opportunity available for a RFQ Coordinator to join...

Location

United Kingdom , Manchester

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

April 19, 2026

Requirements

Previous RFQ or supply experience is essential
Knowledge of the Fastener industry and supplier base is essential
Exposure to ERP and MRP systems
Proficient in basic computer applications, including Microsoft Office with a sound grasp of Excel
An effective communicator, with good verbal and written communication skills
Customer and supplier focused – driven to provide consistently high levels of service
A desire/drive to improve upon the above skill sets or demonstrate a willingness to learn and develop within the role

Job Responsibility

Oversee the end-to-end process of RFQs, ensuring adherence to deadlines, requirements, and company guidelines
Target cost savings through better commercials through suppliers
Supplier Selection - identify and evaluate potential suppliers or subcontractors, ensuring their capabilities align with project requirements
Undertake negotiations with suppliers, place direct orders and expedite those orders ensuring timely delivery to the customer
Work closely with rail colleagues to identify improvements to services and products
Resolve supplier invoice queries, liaising with Hayley HQ Accounts team and other Hayley colleagues as appropriate
Recording enquiries, orders, invoices, and other documentation

What we offer

Highly competitive salary + bonus scheme
From 23 days annual leave (plus public/bank holidays) increased with length of service
Training provided through our own Hayley Academy
Company pension
Life Assurance cover (x2 salary)
Invitation to healthcare schemes
Wellness programmes
Uniform and PPE provided
Excellent opportunities and career prospects available

Fulltime

New

Solicitor / CILEX Lawyer – Pain Team

This role involves managing a specialist caseload of pain‑related injury claims,...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Qualified Solicitor, CILEX Lawyer, or experienced personal injury file handler capable of independently managing a full and varied caseload
Proven ability to run claimant personal injury matters, confidently navigating complex issues and progressing cases proactively
Strong experience with MOJ and Intermediate Track claims, with a genuine interest in developing further within a specialist pain‑related area
Excellent understanding of the Civil Procedure Rules (CPR), relevant legislation and case law, and the ability to apply these effectively when progressing claims
Awareness of the Intermediate Track Fixed Fee regime introduced in October 2023, with the ability to adapt practices accordingly
Outstanding client care and analytical skills, providing clear, concise and commercially sound written and verbal advice
Strong communication and relationship‑building skills, enabling effective liaison with medical experts, investigators, Counsel and other external stakeholders
Proficient IT skills, including experience with Visualfiles (or a similar case management system) and confident use of MS Office
Highly organised and calm under pressure, able to prioritise effectively, work methodically and respond flexibly to challenges
Collaborative team player, willing to support colleagues and contribute to shared team goals

Job Responsibility

Proactively manage a specialist caseload of Intermediate Track and Multi‑Track motor claims, ensuring all heads of loss are fully explored and evidenced to secure the best outcomes for clients
Work towards targets for profit costs, progression, settlements, and client satisfaction, demonstrating strong commercial awareness
Carry out domiciliary visits where required, handling sensitive discussions with professionalism and care
Demonstrate empathy in all client interactions, identifying vulnerabilities early and adapting your approach accordingly
Record vulnerabilities clearly and escalate any concerns about client capacity to your manager
Gather and assess medical evidence and expert reports in line with departmental processes and approved providers
Liaise with medical experts and maintain continuous risk assessment throughout each case, escalating concerns about prospects where needed
Complete due diligence at key stages, ensuring clients understand fraud risks and issues relating to fundamental dishonesty
Support colleagues with file reviews or case transfers
Instruct Counsel, attend conferences and hearings, and provide clear, accurate instructions to all stakeholders

What we offer

Minimum 25 days’ holiday plus bank holidays
Hybrid working model
2 x Volunteering days
Matched Giving
Medicash cash plan
My Medicash App
Life Assurance Scheme (4 x salary)
Pension scheme
Active network of Wellbeing Champions
Training and development opportunities

Fulltime

Helpdesk Senior Representative - ITIL

NTT DATA

Location:
India , Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2026

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