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Helpdesk Senior Representative - ITIL

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NTT DATA

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Helpdesk Senior Representative - ITIL role involves providing technical guidance and support for resolving reported issues through various communication channels. Candidates should possess strong troubleshooting skills in MS Windows and PC hardware, along with excellent customer handling abilities. A graduate degree in a technical field is preferred, and the role requires working in rotational shifts. Join our team to enhance customer satisfaction and ensure efficient incident management.

Job Responsibility:

  • Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Requirements:

  • Graduate degree (B.Tech/B.E or any other technical degree preferred)
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures

Additional Information:

Job Posted:
March 25, 2026

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