Helpdesk Senior Representative - ITIL Job at NTT DATA (Noida)

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
1-2 years of industry experience
12 months in the current grade is a mandate

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative - ITIL role involves providing technical guid...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate degree (B.Tech/B.E or any other technical degree preferred)
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
Sound knowledge of ITIL best practices around Incident & Request Management procedures

Job Responsibility

Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Activities include recognition, research, isolation, resolution & follow up steps
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Representative - ITIL

The Senior Helpdesk Representative is responsible for advising on service delive...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree or Microsoft certifications
Excellent communication and customer service skills
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Answers the customers' contacts via agreed channels and record reported issues
Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
Acts as coach & an escalation point for less experienced colleagues
Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

New

Director of Revenue

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Jap...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strategic thinker with strong analytical skills and attention to detail
Technically proficient, collaborative leader who comprehends the on-property Revenue Management function, the role of brand in delivering value to various stakeholders and the cultural nuances relative to conducting business
Strong Communication Skills – Clearly and accurately provides pertinent information to individuals in verbal and/or written form
Able adjust delivery based on the audience and to accurately convey information in a way that engages the audience and helps them understand and retain the message
Time Management – Uses time effectively and efficiently, able to get more done in less time than others while not sacrificing quality
A high energy level, exceptional people skills and enthusiasm for the global hospitality business
Proficiency in English language
Expert systems experience – IDeaS G3 (FS Configuration), RevFinder, OPERA (FS Configuration), STR, and TravelClick BI
Working knowledge of Golden Sales & Catering, GDS and Avero

Job Responsibility

Provide subject matter expertise to the development of emerging Revenue Management streams such as Rooms, F&B, Catering and others
Identify and drive best practices across portfolio of property
Optimize hotel performance to meet annual business planning objectives and to deliver exceptional performance against agreed metrics
Assess and drive competitive and differentiating Revenue Management & Distribution plans, in place at each hotel
Implement and monitor for compliance brand Revenue Management standards

Fulltime

New

Director of Revenue

The Four Seasons Hotel Kyoto is looking for a Director of Revenue. Candidates wi...

Location

Japan , Kyoto

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Strategic thinker with strong analytical skills and attention to detail
Technically proficient, collaborative leader who comprehends the on-property Revenue Management function, the role of brand in delivering value to various stakeholders and the cultural nuances relative to conducting business
Strong Communication Skills – Clearly and accurately provides pertinent information to individuals in verbal and/or written form
Time Management – Uses time effectively and efficiently
A high energy level, exceptional people skills and enthusiasm for the global hospitality business
Proficiency in English language
Expert systems experience – IDeaS G3 (FS Configuration), RevFinder, OPERA (FS Configuration), STR, and TravelClick BI
Working knowledge of Golden Sales & Catering, GDS and Avero

Job Responsibility

Provide subject matter expertise to the development of emerging Revenue Management streams such as Rooms, F&B, Catering and others
Identify and drive best practices across portfolio of property
Optimize hotel performance to meet annual business planning objectives and to deliver exceptional performance against agreed metrics
Assess and drive competitive and differentiating Revenue Management & Distribution plans, in place at each hotel
Implement and monitor for compliance brand Revenue Management standards

Fulltime

Helpdesk Senior Representative - ITIL

NTT DATA

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Service Desk Senior Representative

Remote Healthcare Incident Manager

Director of Revenue

Director of Revenue

Our AI answers in your language

Helpdesk Senior Representative - ITIL

NTT DATA

Location:India , Noida

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 16, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Service Desk Senior Representative

Remote Healthcare Incident Manager

Director of Revenue

Director of Revenue

Location:
India , Noida

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
May 16, 2026