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Helpdesk Senior Representative - ITIL

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NTT DATA

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Location:
India , Noida

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Helpdesk Senior Representative - ITIL role involves providing high-quality IT support, managing service delivery components, and coaching less experienced colleagues.

Job Responsibility:

  • Live dashboard monitoring, reporting & workflow allocation
  • Quality analysis on agreed aspects
  • Trending and in-depth analysis on service delivery components
  • Management Information Presentations
  • Acts as coach & an escalation point for less experienced colleagues
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Technical degree or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Good reporting abilities
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
  • Minimum of 5 years of experience in a related field

Additional Information:

Job Posted:
February 21, 2026

Work Type:
Hybrid work
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