Helpdesk Senior Representative - ITIL Job at NTT DATA (Bengaluru)

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Helpdesk Senior Representative - ITIL

We are currently seeking a Helpdesk Senior Representative - ITIL to join our tea...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
Record, Update and Escalate Support issues to the next level in a timely manner
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
Seek, Suggest, Evaluate and implement process and Technology improvements
Willing to learn & grow in other IT Business areas

Helpdesk Senior Representative - ITIL

In these roles you will be responsible for: Provide exceptional IT Service Desk ...

Location

India , Coimbatore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Excellent English written and verbal communication skills
Exceptional customer service skills
Great Team player
Great communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Job Responsibility

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
Record, Update and Escalate Support issues to the next level in a timely manner
Support all IT onboarding activities for end-users
Work with our internal IT Teams on system testing, integration and maintenance
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
Seek, Suggest, Evaluate and implement process and Technology improvements
Willing to learn & grow in other IT Business areas

Fulltime

Helpdesk Senior Representative - ITIL

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Competitive Salary & Benefits

Fulltime

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Helpdesk Senior Representative at Grade-3 position in Service Desk
Must be a Graduate
Good communication skills with 6+ months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
1-2 years of industry experience
12 months in the current grade is a mandate

Job Responsibility

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
Act as a liaison between customers & departments within the Client Infrastructure

Helpdesk Senior Representative - ITIL

The Senior Helpdesk Representative is responsible for advising on service delive...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
Experience of providing Hybrid (Office and Remote) IT support is an advantage
Good reporting abilities
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Excellent communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth analysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...

Location

India , Bengaluru

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
Experience of providing Office (Office and Remote) IT support is an advantage
Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
Good communication and customer service skills
Fluency in English language
Flexibility to work shifts if required

Job Responsibility

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on the employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...

Location

Mexico , GDL

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

ITIL Foundation Certification
At least 5 years of incident management experience
ITSM tool experience, Service now or remedy
Associate’s degree
Experience in health companies
Business process knowledge
5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.

Job Responsibility

Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
Assembles the resources necessary to achieve the resolution of Major Incidents
Responsible for leading and driving Major Incidents until resolved
Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
Provides incident documentation to appropriate service management teams
Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
Ensures contractual Service Support requirements are understood and managed
Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers

What we offer

Competitive salary (negotiable)
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
90% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Opportunity to grow in the company

Fulltime

New

Property Manager - Block Management

Are you an experienced Property Manager who can pick things up and just get on w...

Location

United Kingdom , City Of London

Salary:

18.00 - 22.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience within Block / Property Management
Comfortable managing a mixed portfolio (mainly residential)
Exposure to service charges, budgets and P&L
Ability to manage contractors and keep works moving
Use of BlockMan would be advantageous (not essential but helpful)

Job Responsibility

Managing and issuing Section 20 notices where works/projects arise
Handling service charge budgets, reconciliations and general service charge queries
Producing yearly P&L for blocks (or at least keeping things aligned)
Ground rent calculations and general financial oversight across the portfolio
Appointing contractors - sourcing, managing, chasing, replacing where needed

What we offer

Ongoing temporary role with potential to extend
Varied portfolio (not just one type of asset)
Flexible, fairly autonomous working style
Office Angels Boost Benefits - including wellbeing support, discounts and vouchers

Fulltime

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Helpdesk Senior Representative - ITIL

Job Description

Job Responsibility

Requirements

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Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

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