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The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 technical support and guidance to clients. This role requires a minimum of 6 months of experience in technical support, with a focus on troubleshooting and problem resolution. Candidates should possess knowledge of ITIL and basic networking skills. The position involves acting as a liaison between customers and internal departments to ensure timely resolution of issues. This is a full-time role with rotational shifts.
Job Responsibility:
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
Activities include recognition, research, isolation, resolution, and follow-up steps
Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Requirements:
Minimum 6 months experience in a technical support role
Graduate qualification
Basic MS troubleshooting
Basic computer knowledge
Basic TS on networking
Basic technical skills for troubleshooting on issues related to computers