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Helpdesk Senior Representative - ITIL

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NTT DATA

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Location:
India , Bengaluru

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Helpdesk Senior Representative at NTT DATA is responsible for providing L1 technical support and guidance to clients. This role requires a minimum of 6 months of experience in technical support, with a focus on troubleshooting and problem resolution. Candidates should possess knowledge of ITIL and basic networking skills. The position involves acting as a liaison between customers and internal departments to ensure timely resolution of issues. This is a full-time role with rotational shifts.

Job Responsibility:

  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email
  • Activities include recognition, research, isolation, resolution, and follow-up steps
  • Act as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Requirements:

  • Minimum 6 months experience in a technical support role
  • Graduate qualification
  • Basic MS troubleshooting
  • Basic computer knowledge
  • Basic TS on networking
  • Basic technical skills for troubleshooting on issues related to computers
  • Knowledge of ITIL

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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