CrawlJobs Logo

Helpdesk Senior Representative - ITIL

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Coimbatore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

In these roles you will be responsible for: Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users • Work with our internal IT Teams on system testing, integration and maintenance. • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and Technology improvements. • Willing to learn & grow in other IT Business areas

Job Responsibility:

  • Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
  • Record, Update and Escalate Support issues to the next level in a timely manner
  • Support all IT onboarding activities for end-users
  • Work with our internal IT Teams on system testing, integration and maintenance
  • Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team
  • Seek, Suggest, Evaluate and implement process and Technology improvements
  • Willing to learn & grow in other IT Business areas

Requirements:

  • Excellent English written and verbal communication skills
  • Exceptional customer service skills
  • Great Team player
  • Great communication skills, comfortable working with various stakeholders
  • Strong troubleshooting skills, bug finding, and resolution
  • Ability to work independently within a diverse global team
  • IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Nice to have:

  • Knowledge in First Level Support for Business applications as Oracle, Workday, BI, Agile, etc.
  • Knowledge in Desktop Support
  • Familiar with ITIL Concepts and Processes
  • Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Helpdesk Senior Representative - ITIL

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing L1 techni...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Helpdesk Senior Representative at Grade-3 position in Service Desk
  • Must be a Graduate
  • Good communication skills with 6+ months of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • 1-2 years of industry experience
  • 12 months in the current grade is a mandate
Job Responsibility
Job Responsibility
  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Act as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative - ITIL role involves providing technical guid...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate degree (B.Tech/B.E or any other technical degree preferred)
  • Good communication skills with 1 year of international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures
Job Responsibility
Job Responsibility
  • Provide technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Activities include recognition, research, isolation, resolution & follow up steps
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
Read More
Arrow Right

Helpdesk Senior Representative - ITIL

The Senior Helpdesk Representative is responsible for advising on service delive...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Good reporting abilities
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Live dashboard monitoring, reporting & workflow allocation
  • Quality analysis on agreed aspects
  • Trending and in-depth analysis on service delivery components
  • Management Information Presentations
  • Acts as coach & an escalation point for less experienced colleagues
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms
Read More
Arrow Right

Helpdesk Senior Representative - ITIL

The Helpdesk Senior Representative role at NTT DATA involves providing technical...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree or Microsoft certifications
  • Excellent communication and customer service skills
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Answers the customers' contacts via agreed channels and record reported issues
  • Identifies issues, apply fixes and investigate root causes using processes & industry knowledge
  • Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
  • Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance
  • Acts as coach & an escalation point for less experienced colleagues
  • Manages customer interactions & records reported issues in the ITSM
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure
  • Learning & Development platforms
  • Fulltime
Read More
Arrow Right
New

Helpdesk Senior Representative - ITIL

The Service Desk Senior Representative advises and assists users over the phone/...
Location
Location
India , Noida
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Hybrid (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Competitive Salary & Benefits
  • Fulltime
Read More
Arrow Right

Service Desk Senior Representative

The Service Desk Senior Representative advises and assists users over the phone/...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and Office (Office and Remote) administration and Microsoft Office family applications
  • Experience of providing Office (Office and Remote) IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Good communication and customer service skills
  • Fluency in English language
  • Flexibility to work shifts if required
Job Responsibility
Job Responsibility
  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
What we offer
What we offer
  • Comprehensive, locally competitive benefits package
  • Working for a top 5 company in the industry worldwide
  • Company culture focused on the employee wellbeing
  • The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platform
Read More
Arrow Right

Remote Healthcare Incident Manager

The Remote Healthcare Incident Manager will oversee major incidents, ensuring ef...
Location
Location
Mexico , GDL
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • ITIL Foundation Certification
  • At least 5 years of incident management experience
  • ITSM tool experience, Service now or remedy
  • Associate’s degree
  • Experience in health companies
  • Business process knowledge
  • 5+ years of experience as a Account service specialist, Client service executive, account representative, service desk or helpdesk manager, etc.
Job Responsibility
Job Responsibility
  • Acts as a point of contact for Service Desk and Resolver Group Analysts to escalate Major Incidents, and engage additional support groups
  • Assesses the impact and urgency of incidents through collaboration with the User, Service Desk, Resolver Group Analysts, and/or Incident Managers
  • Assembles the resources necessary to achieve the resolution of Major Incidents
  • Responsible for leading and driving Major Incidents until resolved
  • Develops and delivers Incident communication of Major Incidents to Users and NTTDS leadership
  • Escalates Major Incidents to relevant resolver groups, resolver group managers, senior managers, directors and IT executives, and Service Managers
  • Provides incident documentation to appropriate service management teams
  • Facilitates Technical bridge calls and identifies a technical leader to assist with service restoration efforts
  • Ensures contractual Service Support requirements are understood and managed
  • Ensures effective communications and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers
What we offer
What we offer
  • Competitive salary (negotiable)
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 90% Vacation bonus
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Opportunity to grow in the company
  • Fulltime
Read More
Arrow Right
New

Finance Transformation Project Manager

The Finance Transformation Project Manager is responsible of the organization an...
Location
Location
Seychelles , Mahé Island
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • College education or equivalent experience
  • Two (2) to five (5) years experience with a Finance Department, preferably within a hotel.
Job Responsibility
Job Responsibility
  • Organization and supervision of the Four Seasons Finance Transformation for FS Resort Seychelles
  • Lead the finance systems migration process from planning to post-implementation
  • OnTrack (labour productivity system) implementation
  • Cleansing and validation of: Procurement System (Birchstreet) data, Balance Sheet accounts, SUN accounting system data
  • Revplan Forecasting and Budgeting Tool
  • Onestream accounting, reporting and procurement system implementation
  • Standardization and harmonization of finance processes
  • Uniformity of the Chart of Accounts (CoA)
  • Payroll coding alignment
  • Definition and implementation of policies and procedures
What we offer
What we offer
  • Competitive Salary and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Fulltime
Read More
Arrow Right